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The Official Site of the Carolina Hurricanes

2019-20 Season Update: Frequently Asked Questions

by Carolina Hurricanes @Canes /

The National Hockey League has announced a 24-team return to play plan that includes the Carolina Hurricanes. In conjunction with this format, the 2019-20 regular season has been deemed completed, with the remaining regular-season games on the schedule now canceled.

Last Update: May 27, 2020

I am a Hurricanes Season Ticket Member. What happened with my tickets for the final eight (8) home games of the 2019-20 regular season?
All Hurricanes Season Ticket Members were given the first opportunity to either roll over their remaining credits from the 2019-20 season to the 2020-21 season and decrease their monthly payments, or request a refund of these credits. 

How will credit be applied to 2020-21 payments?
Your credit will be applied to the 2020-21 total payment balance amount, which will reduce your scheduled monthly payments.

I already paid in full for my Season Ticket Membership for the 2020-21 season. What will happen to my funds from the 2019-20 canceled games?
Please reach out to a Canes ticket representative for additional information.

Does this mean the 2019-20 season is canceled?
No. The 2019-20 regular season has now concluded, but the NHL has announced a 24-team return to play format, which includes the Hurricanes as the 6th seed in the Eastern Conference. The NHL plans to conclude the 2019-20 season utilizing the 24-team field and ultimately award the Stanley Cup.

I already paid for playoff strips for the 2020 Stanley Cup Playoffs. What will happen to those funds?
Like the remaining games in the 2019-20 regular season, we will credit your 2020-21 Season Ticket Membership for your 2020 Stanley Cup Playoff purchase.

How do I see how much credit I have from the cancled games of the 2019-20 regular season?
As a Season Ticket Member, you can access your credit balance by logging on to your Hurricanes Account Manager.

I am not a Hurricanes Season Ticket Member, but I purchased tickets for a 2019-20 regular-season game that is now canceled. What are my options?
Individual ticket refunds must go through your original point of purchase. All Ticketmaster buyers will automatically receive a refund from them in the next 30 days. You will receive an email directly from Ticketmaster with more information.

I purchased tickets through StubHub or another ticketing site for a 2019-20 regular-season game that is now canceled. What are my options?
Please contact the ticket resale site in which you made your purchase to learn about their ticket policy.

I purchased a group of 10 or more tickets through a Hurricanes ticket representative for a 2019-20 regular-season game that is now canceled. What are my options?
If you purchased a group outing of 10 or more directly through a Hurricanes ticket representative, please contact 866-NHL-CANEs or email the ticketing department, and a representative will get back with you as soon as possible.

Questions? Please contact your account executive or email the ticketing department. An available Canes ticket representative will contact you.

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