Smashville Loyal Renew FAQ

What is Smashville Loyal?

Smashville Loyal is an enhanced year-round engagement program with personalized benefits that are designed to elevate the Predators season ticket holder experience. As valued members of the Predators’ loyal fan base, this new platform will provide each Smashville Loyal with unprecedented access, experiences, and benefits.

The Smashville Loyal annual program runs from March 15th to March 14th each year.

What are Smashville Loyalty Tiers and Benefits?

The Smashville Loyal benefit tiers are personalized to reward consecutive tenure of our valued season ticket holders. The longer you are Smashville Loyal, the more significant your access and experiences are enhanced as your tenure increases.

Your loyalty tier is determined by the number of consecutive years you have been a Season Ticket Holder of the Nashville Predators:

• GOLD: 10+ Years
• DIAMOND: 5-9 Years
• PLATINUM: 2-4 Years
• SILVER: First Year (2026-27 season)

Note: If you cancel or opt out of Smashville Loyal, your Loyalty Tier will reset along with all associated benefits.

Click here to view your Smashville Loyal Benefits.

What is auto-enrollment?

• Auto-enrollment provides you with an easy and convenient way to continue your season ticket experience uninterrupted from year to year. Your Smashville Loyal account will automatically renew after Smashville Loyal annual dues are delivered each successive year, unless you submit an official cancellation form within the designated thirty (30) day opt-out window, scheduled from Feb. 15 through March 14.
• All expiring and new season ticket holders will become “Smashville Loyal”, sign the Smashville Loyal Terms & Conditions which includes agreeing to an annual or multi-year auto-re-enrollment, and to an auto-payment schedule.
• Smashville Loyal account holders must accept and agree to the Smashville Loyal Terms & Conditions and will receive pricing information on Feb. 15 of each year, will be provided with a 30-day window (Feb. 15 – March 14) to elect to opt-out prior to when the first payment is scheduled to be processed on March 15 for Monthly, Bi-Monthly, and Quarterly Accounts and March 30 for Pay in Full Accounts each year.
• All new Smashville Loyal and existing Season Ticket Holders who are at the completion of their current agreement must enroll in the Smashville Loyal program as it is the program that encompasses your season tickets.

How do playoff tickets work for Smashville Loyal moving forward?

• Smashville Loyal with full season tickets (42 Regular Season Games + 2 Preseason Games) will have rights to their seats for all (home) playoff games, Smashville Loyal with half season tickets (21 Regular Season Games + 1 Preseason Games) will have rights to every other home game within each round; with Half–Navy Accounts will receive Game 1 of the first round of Stanley Cup Playoffs* and Half-Gold will receive Home Opener. These game designations rotate each year. (the order of Round 1 & Round 2 priority between plans will rotate each season), and Smashville Loyal with quarter season tickets (10-Games) will have priority to purchase over the general public. *if applicable.

• Smashville Loyal with full and half season tickets who maintain their Smashville Loyal membership through the next re-enrollment period will automatically be enrolled to receive access to their playoff tickets and will be given an opt-out option if they do not wish to pay the additional amount required for playoff tickets. Also, Smashville Loyal will have access to two (2) key playoff benefits: Smashville Loyal Playoff Pricing (discount from face value pricing per round) and ‘Pay as we Play’.

• “Pay-As-We-Play”: This benefit allows you to pay nothing until the Nashville Predators home games are confirmed. Once a playoff round is clinched, we will charge your card or ACH Payment option on account for the confirmed homes games and then will only charge you once future games are confirmed. This is the default option for all Smashville Loyal Members.

• Smashville Loyal who opt-out of their membership or otherwise do not re-enroll their membership prior to the playoffs, will receive a one-time right of first refusal to purchase playoff tickets for the then-current year, but will not receive Smashville Loyal pricing benefits.

Am I required to purchase my tickets for playoffs?

You will retain your seats for the playoffs and will have the opportunity to opt out of purchasing playoffs without it having any effect on your Smashville Loyal account for the 2026-27 Season.

What payment options are available for Smashville Loyal?

Smashville Loyal elect the Payment Schedule that best meets their lifestyle*:

• Monthly – Form of Payment (Credit Card or ACH) charged the 15th of each month from March 15 – Feb 15 of each year.

• Bi-Monthly – Form of Payment (Credit Card or ACH) charged the 15th of every other month from Mar 15 – Jan 15 of each year.

• Quarterly – Form of Payment (Credit Card or ACH) charged the 15th of March, June, Sept, Dec.

• Pay in Full – Form of Payment (Credit Card or ACH) charged on March 30th.

• *Launch Year Deferment Option: If your 2023-24 Season Ticket Payment plan has its last payment scheduled for April 1, 2024, you will have the option to defer the start of your 2024-25 payments scheduled to begin on March 15th by 2 months. If you elect to defer, your first scheduled payment will be on May 15th and your dues will be equally distributed across 10 equal payments for year 1 and adjust to 12 payments in year 2 and beyond.

What happens if I opt-out of Smashville Loyal before the Re-Enrollment Period?

• There are no fees, hassle, and no penalty for opting out during the opt-out period (Feb. 15 – March 15) for the following season. Your Smashville Loyal account will be removed from the auto-enrollment program and will not be automatically enrolled for the following season.

• If you fill out the opt-out form prior to the window, your account for the current season will remain intact until the scheduled opt-out window when the request is processed.

Note: If you cancel or opt-out of Smashville Loyal, your Loyalty Tier will reset along with all associated benefits including pricing.

What additional discounts do I get off “core” menu items as a part of Smashville Loyal?

• 10% off all items and tiered discounts on select core items determined by your loyalty benefit tier and package commitment.
• Core Items Include: pizza, popcorn, fountain soda, standard concession nachos, regular hot dog, french fries, and pretzels.

View your tiered food & beverage tiered Smashville Loyal Benefits