"I have never seen anything like what we had to go through the other day, but it's just a great testament to the entire ice crew that they have been able to go and fix it," said Bateman.
This is his sixth outdoor game, and he has been part of crews that deal with challenges in places like Annapolis, Maryland and Santa Clara, California. He said that working beside people who share his passion has been the best part of the experiences.
"It's a brotherhood," Bateman said. "A lot of these guys I've known for years, and we all text back and forth throughout the season. It's definitely fun to learn from watching. We each have different talents and different skills that we're better at, so you can learn so much from each other. I think that's how I've been able to progress, just watching and talking to people. They've done the same thing I have done -- trial and error."
Bateman loved the Stars and loved hockey growing up, and that led him to get a job at the ice rink in the old Tandy Center Mall in Fort Worth. He parlayed that into jobs with the Stars, and that eventually led him to work at American Airlines Center with Dave Westby, the ice guru that Bob Gainey brought from Minnesota.
Bateman carries on the work of Westby and gives a lot of credit to his mentor. The AAC has some of the best technology on the planet, and that makes the job a lot easier.
"I've got to give all of the credit to Mr. Westby on that one," Bateman said. "We have enough power to freeze three ice rinks, and the mechanical system is as good as it gets. This was designed to be a high-end ice rink, and it really is."
That said, making ice is a sort of liquid business that can be mercurial. Bateman said experience is the best thing you can have in the industry.
"Hard knocks, trial and error," he said when asked how he learned to mix the engineering, mechanics and chemistry of the job. "There's nothing that I haven't broken or screwed up and then learned my lessons on. I learned it by doing it. There's not really a school for it. It's a blue-collar job, you show up every day and figure things out."