What is a Home region?
Your Home region determines which location-based content you can access based on your primary viewing location. Examples of location-based content can include sports programming, regional news, and some add-on subscriptions.
What determines my Home region coverage area?
Your Home region is determined by your viewing zip code, which you can set and manage in the Prime Video mobile app. You can only set it to a zip code within your verified viewing area.
Can I watch my content while traveling?
You can watch eligible home region content while traveling within the United States for up to 30 days.
How do I change my Home region on different devices?
Home region changes can only be made through the Prime Video mobile app (iOS and Android). Once updated, the change applies across all devices on your account.
How often can I change my Home region?
You can change your Home region up to twice per year (tracked on a rolling basis). The Home region settings page will show your remaining changes.
How is my Home region verified?
Your Home region can be set and managed only through the Prime Video mobile app settings. If not manually set, it will be automatically determined based on where you first access sports content. Location services may need to be enabled for verification.
Why does my available sports content differ between my TV and mobile device?
Your TV's detected location may be less accurate than your mobile device, which can affect your available location-based content. To ensure your TV reflects your primary viewing location, update it through the Prime Video mobile app:
- Open the Prime Video on your TV
- Navigate to Settings
- Select Home region
- Scan the QR code with your mobile device (iOS or Android)
- Ensure location services are enabled for verification
- Select “Update TV Location” if prompted.
What does "Home Region Verification Required" mean?
You'll see this message when attempting to stream location-restricted regional content after being away from your primary viewing location for more than 30 days. This verification helps ensure you receive the correct location-based programming for your area. This message will resolve when you return to your primary viewing location, or you can manually update your Home region through the Prime Video mobile app.
Still need help?
For further help, please visit our help pages, or for further help, please contact us via chat or phone.