CBJ MYP Renewal FAQ

Are there advantages to renewing my season tickets early?

All Full, Half and Quarter STH’s that renew before March 20, can take advantage of a 12-month interest free payment plan, our longest payment plan. Initial payment must be made by March 20 and payments will be charged monthly, on or around the 20th of each month, through February 2026.

As a NEW BENEFIT to Half and Quarter STH’s, that Full STH’s currently enjoy, all CBJ STH’s that pay their account in full by April 4, will earn CBJ Rewards, redeemable for food, beverages, and merchandise at Nationwide Arena. For more information, please visit the CBJ Rewards program page.

The STH Renewal Sweepstakes is an opportunity for renewed STH’s to win one of over 1,100 prizes, just for renewing their tickets! From now through April 4, prizes will be announced through bluejackets.com and during game broadcasts. The earlier you renew – the more chances you will have to win great prizes. To see a full listing of all STH Renewal Sweepstakes prizes, click HERE.

What is the deadline to pay in full and receive CBJ Rewards?

STH’s that PAY IN FULL by April 4 will earn CBJ Rewards, redeemable for food, beverages, and merchandise at Nationwide Arena.

CBJ Rewards will be loaded onto to your account by September 15.

What is the STH Renewal Sweepstakes?

Multi-Year Plan Season Ticket Holders are already entered our Renewal Sweepstakes!

The STH Renewal Sweepstakes is an opportunity for renewed STH’s to win one of over 1,100 prizes, just for renewing their tickets! From now through April 4, prizes will be announced through bluejackets.com and during game broadcasts. The earlier you renew – the more chances you will have to win great prizes.

To see a full listing of all STH Renewal Sweepstakes prizes, click HERE.

For questions, please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

What are the payment options for season tickets?

PAY IN FULL

With the Pay-In-Full option, the entire account balance is paid in a one-time, lump sum payment, which entitles the Season Ticket Holder to CBJ Rewards if paid in full by April 4th.

SUMMER PAYMENT PLAN

With the Summer Payment Plan, payments are broken down to three (3) equal installments scheduled to run upon renewal, May 20th, & July 21st.

For questions on other payment plan options, please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

MONTHLY INTEREST-FREE PAYMENT PLAN

With this plan, the first payment will be charged at the time of renewal and all remaining payments (April – February 2026) will be charged on or around the 20th of each month through February 2026. The earlier season tickets are renewed, the more time you have to pay!

I am a Multi-Year STH, is there anything I need to do?

No, Multi-Year STH accounts are automatically renewed and your first payment for the 2025-26 season will be charged on March 20 using the same payment information and payment plan you had in the 2024-25 season. Multi-Year STH’s are also automatically entered for all STH Renewal Sweepstakes prizes!

As a NEW BENEFIT to Half and Quarter STH’s, that Full STH’s currently enjoy, all CBJ STH’s that pay their account in full by April 4, will earn CBJ Rewards, redeemable for food, beverages, and merchandise at Nationwide Arena.

For questions please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

How can Season Ticket Holder’s relocate or upgrade their season ticket location?

The options to relocate or upgrade season ticket locations are currently available.Additional seating locations will be offered during the Seat Relocation Event which begins shortly after completion of the regular season. All renewed STH’s will be notified prior to the event with their assigned date and time to select from available inventory.

For questions, please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

Where can I find my account details?

Season Ticket Holders can find account details for the 2025-26 season by logging into My Blue Jackets Account and selecting the “invoice” tab at the top left of the page.

For questions, please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

What happens if I missed a payment or my credit card is declined?

An email notification will be sent about the missed/declined payment with instructions to login to yourMy Blue Jackets Account to update payment information.

Who should I contact if payment information needs to be updated?

Payment information can be updated in My Blue Jackets Account or by contacting your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

Can I upgrade my season ticket plan or add seats to my account?

Absolutely! Please complete the ADD-ON/UPGRADE form or contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting STH Central (near section 111) at any upcoming home game.

Can Season Ticket Holder’s change their seat location?

All STH’s that renew their season ticket package by April 4, will be eligible for the Seat Relocation Event, which takes place shortly after completion of the regular season. During this event, the best available seats are offered for accounts to choose from based on tenure as a STH. That is why it is so important to renew before the renewal deadline – so that your account is eligible for this process.

For questions, please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting at STH Central (near section 111) at any upcoming home game.

Can I pay off my tickets early if they are on a payment plan?

Absolutely, Season Ticket Holders are able to pay off their account at any time. Payments can be made by logging into My Blue Jackets Accountpage and selecting Invoice, followed by making the payment. For questions, please contact your Account Specialist, the Ticket Sales Office at 614-246-3350, via email at [email protected] or by visiting at STH Central (near section 111) at any upcoming home game.

Accounts that pay in full by April 4, will earn CBJ Rewards, redeemable for food, beverages, and merchandise at Nationwide Arena.

Are Stanley Cup Playoff tickets part of the season ticket holder benefits?

STHs will continue to enjoy priority access to playoff tickets.