Ticket Exchange FAQ

What is the Sharks365 Ticket Exchange Program?

The Ticket Exchange Program is an exclusive Sharks365 Member benefit that allows members to customize their plan by moving tickets from game to game or returning tickets for account credit. Account credit can, in turn, be used toward the purchase of additional tickets or upgrades for any regular season home games of the same season. Account credit does not roll over to future seasons.

How can I access the Sharks365 Ticket Exchange Program?

Sharks365 Members have exclusive access to the Ticket Exchange Program through account manager via a desktop computer or through the Sharks + SAP Center Mobile App.

How will I receive the value of the tickets I turn in for a game I do not wish to attend?

The value of tickets that are being returned and not immediately used will be converted to account credit, which can be used toward the purchase of seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for any regular season home game of the same season (it cannot roll over toward future seasons). Please note that when tickets are returned for account credit, the website typically takes about 15 minutes to update and reflect the new credit balance.

Where can I find my account credit balance?

To find your account credit balance, you can start by going to the Sharks365 Member Hub in the Sharks + SAP Center app. In the hub, click on “Ticket Exchange” and then login to your Sharks account if needed. Tap on your initial in the upper right corner and then select Account Activity. Your account credit balance will show up here. Please note that when tickets are returned for account credit, the website typically takes about 15 minutes to update and reflect the new credit balance.

Why is the balance of credit being displayed less than what is being applied to my tickets at checkout?

If you are attempting to purchase additional tickets with your account credit and the balance is less than what is displayed on your account credit balance, it is possible that you have resale credit. Resale credit is accumulated by reselling tickets for games via Ticketmaster. To access this credit, please contact your Membership Services Representative, and they can assist!

What can I apply my account credit toward?

Account credit can be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for any regular season home game of the same season (it cannot roll over toward future seasons). For group tickets and suites, please contact your Membership Services Account Executive. Please remember all ticketing inventory is available first come, first served.

Are there blackout dates?

There are no blackout dates! Please note that tickets are subject to availability, which means that there may be some games for which you may be unable to add tickets. To avoid a scenario in which you are unable to get tickets because of a sold-out game, we encourage you to complete your ticket exchanges and use of account credit as early as you can.

Can I use my account credit for any home game during the 2026-27 regular season?

Yes, it can be used toward any regular season game of the same season, however, ticket inventory is based on availability and on a first come, first served basis. We recommend applying account credit toward ticket purchases as soon as possible. Any unused account credit will expire at puck drop on the last game of the current season. As a reminder, account credit cannot be used toward non-ticket products, e.g., concessions, merchandise, etc., Stanley Cup Playoff ticket purchases, and/or any future season ticket products.

Can I use account credit toward ticket purchases on sjsharks.com, Ticketmaster, and/or TicketExchange by Ticketmaster?

Because account credit can only be applied through Account Manager,  it will be unavailable for use toward purchases on made on sjsharks.com, ticketmaster.com and/or through Ticket Exchange by Ticketmaster.  Please refer to this guide for steps to exchange your tickets or purchase additional ones. If you have additional questions on the process or program, please reach out to your personal Membership Services Account Executive to assist.

Are there any exclusions in using account credit?

Account credit can only be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for regular season home games of the same season. It cannot be applied to non-ticket related products, e.g., concessions, merchandise, etc., Stanley Cup Playoff ticket purchases, and/or any future season ticketing products, including Sharks365 membership payments.

Can I use my account credit for concession or Sharks Pro Shop purchases?

Currently, account credit can be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for regular season home games of the current season. We will continue to explore other options for future seasons.

Can I add additional individual game tickets and upgrade my seats for games at my exclusive Sharks365 member rate?

Yes! As a Sharks365 Member you will always receive your exclusive member rate when adding individual game tickets and/or upgrading your seats for regular season home games of the current season.

When is the deadline to return my tickets for a game I do not wish to attend for account credit?

All tickets for games that you cannot attend must be returned 48 hours prior to puck drop.  As an example, if you wish to return tickets for the game that starts at 7:30PM PST on a Wednesday, your tickets to that game must be returned by 7:30PM PST on Monday prior.

Would I receive the same value in account credit for each game I return using the Ticket Credit benefit?

With variable pricing, the amount of credit will be determined based off the tier of the game you are returning. All games in each tier group will receive the same amount of credit.

Can I apply my account credit balance or any unused account credit at the end of the season toward my balance due for an upcoming season?

Account credit can only be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for regular season home games of the current season. As such, it cannot be applied to payment toward your Sharks365 membership payments.