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The Official Site of the San Jose Sharks

Digital Ticketing Guide

Your Sharks digital ticketing experience is getting an upgrade! With a new and improved Account Manager and updated Sharks app, accessing, transferring and selling your tickets is simple. We have also released new app functionality in the Android version of the Sharks Mobile app. The iOS update will be available prior to Opening Night. The information below will guide you through the new experience.

Multi Game & Parking Pass Transfers

Multi game transfers can be completed within desktop and mobile versions of Account Manager only. This functionality is not currently available within the Sharks + SAP Center Mobile App. 

  • Step 1: Log in with email address and password to view your tickets
  • Step 2: Click "Tickets"
  • Step 3: Click the icon to the left of the "Find an event" search bar
  • Step 4: Select the game dates for which you wish to transfer tickets
  • Step 5: Click "Transfer Tickets"
  • Step 6: Select the seat(s) you wish you transfer
  • Step 7: Click "Transfer Tickets"
  • Input all Recipient Details as directed, including First Name, Last Name, Email, and a personal message.
  • Step 8: Click "TRANSFER TICKETS"
  • Step 9: Verify Confirmation Details and click "DONE"

 

Single Game Transfers

Single game transfers can be completed within the Sharks + SAP Center Mobile App and the desktop and mobile versions of Account Manager.

  • Step 1: Log in with email address and password to view your tickets
  • Step 2: Click "Tickets"
  • Step 3: Click the game date for which you will be transferring tickets
  • Step 4: Click "SEND"
  • Step 5: Select the seat(s) you wish to transfer
  • Step 6: Click "SEND"
  • Step 7: Input all Recipient Details as directed, including First Name, Last Name, Email, and a personal message.
  • Step 8: Click "SEND"
  • Step 9: Verify Confirmation Details and click "DONE"
  • Step 1: Log in with email address and password to view your tickets
  • Step 2: Select the game date for which you will be transferring tickets
  • Step 3: Select "Send"
  • Step 4: Select the seat(s) you wish to transfer
  • Step 5: Select "SEND TO"
  • Step 6: Choose to send to one of your contacts or manually enter a new recipient
  • Step 7: If you choose to send to a new recipient, you will be prompted to innput all Recipient Details including First Name, Last Name, Email or Mobile Phone Number, and a personal message.
  • Step 8: Click "SEND"

Posting Tickets for Sale

Resale transactions can be completed within the Sharks + SAP Center Mobile App and the desktop and mobile versions of Account Manager.

  • Step 1: Log in with email address and password to view your tickets
  • Step 2: Click "Tickets"
  • Step 3: Click the game date for which you will be reselling your tickets
  • Step 4: Click "SELL"
  • Step 5: Select the seat(s) you wish to sell
  • Step 6: Click "CONTINUE"
  • Step 7: Input your earning price
  • Step 8: Click "CONTINUE"
  • Step 9: Select "Check by Mail" or "Seller Credit" as your preferred method to receive funds
  • Step 10: Click "UPDATE" to update your Seller Profile
  • Step 11: Update or edit your profile information if necessary
  • Step 12: Click "CONTINUE"
  • Step 13: Click "CONFIRM"
  • Step 1: Log in with email address and password to view your tickets
  • Step 2: Select the game date for which you will be reselling your tickets
  • Step 3: Select "SELL"
  • Step 4: Select the seat(s) you wish to sell
  • Step 5: Select "SET PRICE"
  • Step 6: Input the selling price for your tickets
  • Step 7: Select "PAYOUT METHOD"
  • Step 8: Choose your preferred payment method to receive funds
  • Step 9: Select "CONFIRM"
  • Step 10: Select "Sell Tickets"

BENEFITS OF DIGITAL TICKETING

  • CONVENIENCE MANAGEMENT: Convenient mobile app and online ticket management to forward and list your tickets for resale.  
     
  • IMPROVED CONTROL: Improved control and distribution when sharing tickets.
     
  • REDUCED RISK: Reduced risk of lost, stolen or forgotten tickets and ability to limit fraud.
     
  • EASY ENTRANCE: Quick and easy mobile entry into SAP Center using your smart phone.
     
  • ECO-FRIENDLY: With the reduction in paper, greater environmental friendliness.