
Access
What benefits are included with a Black and Gold Premier membership?
Season ticket holders receive unbeatable benefits all year long. With a full or half season membership, enjoy access to an interest-free payment plan, ticket trade program, exclusive event invitations and more! To review all benefits included with your package, please click here.
How do I access my Penguins season tickets?
Season ticket holders can manage tickets through My Penguins Account or the Penguins app. In addition to viewing the barcode for game day scanning, you can transfer tickets to friends and family, resell through TM+ and donate to Tickets for Kids Charities. Note, these functions can also be accessed via the Penguins app. For a mobile ticketing tutorial, please click here.
To trade tickets, you must use the desktop or mobile version of My Penguins Account. Select your preferred game, and select the ‘more’ menu.
What is the Black and Gold Premier Marketplace?
The Marketplace is an exclusive opportunity for Black and Gold Premier members to secure items from each season’s theme and community nights. The 2025.26 lineup includes hockey shirts, quarter zips, hats, and more.
I am a long-time season ticket holder, but I never win anything. How do I get selected for Black and Gold Premier contests and promotions?
Selection for Black and Gold Premier contests and promotions varies by event. A reservation or interest form may be required. For a current list of season ticket holder-only promotions, please click here. In addition, a limited number of opportunities are 'surprise and delight'. You may receive an unexpected call or email!
We strongly encourage you to add [email protected] to your email safe list. If you don’t see emails from us regularly, they may be in a marketing or promotions folder.
To change your email, log into www.ticketmaster.com and select ‘My Profile’.
Where can I find a list of current in-game partner promotions?
To view in-game contests and promotions for the 2025.26 hockey season, please click here. Additional offers will be available in ‘Partner Perks’ in the ‘More’ menu of the Penguins app!
Eligibility
I am a current Pittsburgh Penguins season ticket holder. How do I enroll in the Black and Gold Premier?
Full and half season ticket buyers are automatically enrolled in the Black and Gold Premier. No additional action is required! However, to RSVP for select events or to acknowledge your interest in a specific opportunity, a form submission may be required. These opportunities are often communicated by email. As a result, it is important we have your current email address on file! To confirm your email address and subscription preferences, please contact your Membership Service Representative or call 412.642.PENS.
I purchase a mini-plan each season. Am I a member of the Black and Gold Premier?
The Black and Gold Premier is exclusively for full and half season ticket holders. 12-Pack, Flex Plan, Mini-Plan, and Holiday Pack purchasers are not eligible. To upgrade your package, please call 412.642.PENS.
Is a membership required to dine in PPG Paints Arena’s premium clubs?
Yes. Both the Lexus Club and Casamigos Club are members-only.
- Lexus Club access is included with a hockey ticket purchase in Suites, Loge, BetRivers Lounge, F.N.B. Club, Captain Morgan Club, Sections 116-119 Edge Seating, Glass Seats, or FedEx Level Tier 1 or 2. Simply show your ticket to enter. ‘Lexus Club’ or ‘Premium Club Access’ will appear on your ticket.
- Casamigos Club access is included with a hockey ticket purchase in Section 109.
Season ticket holders can upgrade individual game tickets within their plan to either club through the Ticket Trade program, or purchase tickets in these areas using their Friends & Family discount. Both opportunities can be accessed via My Penguins Account.
Can Black and Gold Premier members purchase a Lexus Club membership?
Yes. A limited number of Lexus Club memberships are available each season for non-premium season ticket holder accounts.
- 2025.26 initiation (one-time) fee: $600
- 2025.26 full season membership: $600
- 2025.26 half season membership: $400
How do I make a pregame Lexus Club reservation?
Members of the Lexus Club, or guests with premium seating that includes Lexus Club access, can make reservations online or by phone at 412.553.8528. Reservations are strongly encouraged.
How do I purchase a season-long parking pass?
While season-long parking passes are not available for purchase, reserved surface lot parking is included with four full season club seats. Need parking for a single game? You can grab passes for all PPG Paints Arena events through ParkWhiz.
Savings
As a Black and Gold Premier member, what discounts do I receive?
- 15% discount on food and non-alcoholic beverages at PPG Paints Arena events*
- 15% discount at both PensGear locations (PPG Paints Arena and UPMC Lemieux Sports Complex) and pensgear.com. To access your online discount, you must log in with your primary email address. The discount will be automatically applied at checkout. This discount cannot be combined with other offers.*
- $500 discount on ice-level, executive suite and PPG Party Suite rentals (blackout dates may apply; contact your Penguins representative to learn more)
- $250 discount on loge and VIP experiences (blackout dates may apply; contact your Penguins representative to learn more)
- 15% discount on PPG Paints Arena’s Marquee Membership Club
- Friends and family discount on additional Penguins ticket purchases. Log into My Penguins Account and select ‘STH Additionals’ from the top menu. To purchase platinum games or ADA seating, please contact your Membership Service Representative.
- With our season ticket referral program, earn 5% account credit when a friend, family member, or coworker purchases a new full or half season package.
New half season members as of 2025.26 do not receive the food, beverage and merchandise discounts.
I don't see my food, beverage and merchandise discount in the Penguins app. When and where will it appear?
Your Black and Gold Premier discount card(s) should be visible in the Penguins Mobile Wallet located in the Game Day section of the Penguins app. For the initial login, please select 'Ticketmaster Login'. The card will appear under Active Payment Methods. If you do not see this card, please call your Membership Service Representative or the Pittsburgh Penguins Ticketing Department at 412.642.PENS for assistance. Note, all full and half season ticket holders as of the 2024.25 season are eligible for the 15% discount. New half season members as of 2025.26 do not receive this discount.
I share seats with a buddy. Can they use my discount?
Season ticket holders will receive 1 discount card per seat. Each digital card has the ability to be transferred once. This action cannot be undone.
Can I combine my merchandise discount with other coupons or offers?
The season ticket discount cannot be combined with any other coupons or special offers.
Auto Renew
When can I expect information regarding the Auto Renew timeline?
Information regarding Auto Renew, including an opt-out window, will be communicated each February.
Non-Penguins Events at PPG Paints Arena
How can I learn about availability for suites and loges, or indiviual tickets to non-Penguins events at PPG Paints Arena?
A limited number of suites and loge are available for select non-Penguins events. Please contact your Penguins representative to discuss availability or to learn more about PPG Paints Arena’s Marquee Membership Club.
Individual tickets to non-Penguins events at PPG Paints Arena can be purchased online at www.ticketmaster.com or in person at the DICK'S Sporting Goods Box Office located at PPG Paints Arena's Highmark Gate on event days. Please note, PPG Paints Arena is a cashless venue; a credit or debit card is required.
Contact Us
- Ticketing Department: 412.642.PENS (7367)
- Customer Service: 412.642.1842
- PensGear Team Store: 412.553.8553
- UPMC Lemieux Sports Complex: 412.255.1866
- Customer Service Email: [email protected]
- Premium Seating Email: [email protected]
- Group Tickets Email: [email protected]
Be sure to follow us on X and tag us at @penstickets!
Meet Your Membership Service Representative
Meet Membership Service Representatives during home Penguins game days at our Black and Gold Premier Member Headquarters located outside the Captain Morgan Club. It’s a place dedicated to YOU, so stop by and say hi! We’ll be there through the end of the second period.
Need help during a game or PPG Paints Arena event?
- Game Night Operator: 412.642.1300
If calling within 2 hours of game time
- Game Night Box Office: 412.804.7824
- Text 69050 followed by your location and issue!





