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The Official Site of the Pittsburgh Penguins

In addition to enhanced protective measures and new contactless features throughout the building, please note the following policies in effect for the 2021.22 Hockey Season:

For the health and safety of our fans, staff, and players, it is important we all do our part. Please do not attend if you are feeling ill.
 
Be sure to download the Penguins App to access your mobile tickets.

1. Mobile Ticketing

PPG Paints Arena is a mobile-only facility. For game entry, a mobile ticket must be displayed on a smartphone. Ticket buyers and fans that received forwarded tickets can access their tickets by visiting www.pittsburghpenguins.com/myaccount or the Penguins app. If tickets were purchased through ticketmaster.com, we encourage you to download the Ticketmaster app. 

All mobile tickets will feature a rotating barcode. As a result, camera screenshots or paper printouts will not work. If you place your digital ticket in your mobile wallet, no barcode will be visible - however, the scanners will detect it! If you do not have a mobile ticket for entry, you will be directed to the DICK'S Sporting Goods Box Office inside the Highmark Gate for assistance.

View Mobile Ticketing Procedures

2. Face Masks Per Guest Preference

Based upon current CDC guidelines for Allegheny County people may choose to mask at any time. For guests who are immunocompromised, masking is recommended for added protection. If you have tested positive for COVID-19, have symptoms of COVID-19, or been exposed to someone with COVID-19, please do not come to PPG Paints Arena.

3. All Bags are Prohibited

No bags will be permitted in PPG Paints Arena. Exceptions, after inspection, will be made for:

  • Medical Bags
  • Diaper Bags
  • Wristlets or Wallets (no larger than 8" x 5" x 1")

If carrying an item that requires screening, please be sure to enter the designated door at each gate.

4. Cashless Transactions

PPG Paints Arena is now a cashless venue. Credit and debit cards as well as Apple/Google Pay are accepted. A reverse ATM will be available to convert cash to a pre-paid Visa card. This service is free of charge to fans. Cards can be used anywhere, not just PPG Paints Arena. Cards have no expiration date. Any amount from $1-500 can be put on the cards. It is possible to verify the card balance. Reverse ATMs can be found in the following locations: Highmark Lobby, Sections 106, 119, 208.

Have questions? Please call 412.642.PENS during normal business hours (Monday-Friday, 8:30 AM-5:00 PM).