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The Official Site of the Pittsburgh Penguins

In addition to enhanced protective measures and new contactless features throughout the building, please note the following policies in effect for the 2020.21 season:

For the health and safety of our fans, staff, and players, it is important we all do our part. Please do not attend if you are feeling ill.
 
Be sure to download the Penguins App to access your mobile tickets.

1. Mobile Ticketing

PPG Paints Arena is a mobile-only facility. For game entry, a mobile ticket must be displayed on a smartphone. Ticket buyers and fans that received forwarded tickets can access their tickets by visiting www.pittsburghpenguins.com/myaccount or the Penguins app. If tickets were purchased through ticketmaster.com, we encourage you to download the Ticketmaster app. 

All mobile tickets will feature a rotating barcode. As a result, camera screenshots or paper printouts will not work. If you place your digital ticket in your mobile wallet, no barcode will be visible - however, the scanners will detect it! If you do not have a mobile ticket for entry, you will be directed to the DICK'S Sporting Goods Box Office inside the Highmark Gate for assistance.

Your ticketholder party will be seated together in a "pod" of adjacent seats. Your pod will be separated from other groups by approximately six feet. Please do not sit in any seat other than the one to which you've been assigned. Also, please remember to maintain social distancing and do not visit other guests in their seating pods. To help maintain physical distancing guidelines, ticketholders must also agree that they will not sell, transfer or otherwise provide any of their game tickets to anyone other than family with whom they have been sheltering (or other trusted acquaintances), unless selling, transferring, or otherwise providing all such tickets (i.e. the full pod of tickets) to one party.

View New Mobile Ticketing Procedures

2. Verbal Health Promise

All guests will be asked several questions upon arrival. If the answer is YES to any of the following questions, you may be denied entry:

Have you or anyone in your group been diagnosed with COVID-19 in the past 10 days?

Have you or anyone in your group experienced any symptoms associated with COVID-19 within the past 10 days?

To your knowledge, have you or anyone in your group been exposed to COVID-19 in the past 10 days?

3. Face Masks are Required

All guests over the age of two (2) years will be required to properly wear a face mask at all times while in the arena. Gaiters, bandanas, and face coverings with an exhalation valve or vent are prohibited. In addition, a face shield does not eliminate the requirement to wear a face covering underneath. Masks may only be lowered when guests are actively eating/drinking.

4. All Bags are Prohibited

No bags will be permitted in PPG Paints Arena. Exceptions, after inspection, will be made for:

  • Medical Bags
  • Diaper Bags
  • Wristlets or Wallets (no larger than 8" x 5" x 1")

5. Cashless Transactions

PPG Paints Arena is now a cashless venue. Credit and debit cards as well as Apple/Google Pay are accepted. A reverse ATM will be available to convert cash to a pre-paid Visa card. This service is free of charge to fans. Cards can be used anywhere, not just PPG Paints Arena. Cards have no expiration date. Any amount from $1-500 can be put on the cards. It is possible to verify the card balance. Reverse ATMs can be found in the following locations: Highmark Lobby, Section 119, Section 106, F.N.B. Club. Captain Morgan Club, Section 208, and Section 234.

Have questions? Please call 412.642.PENS during normal business hours (Monday-Friday, 8:30 AM-5:00 PM).

Recommended Entry Times
101 Highmark Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
102 Highmark Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
103 Highmark Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
104 Highmark Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
105 Highmark Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
106 Highmark Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
107 Highmark Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
108 F.N.B Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
109 F.N.B Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
110 F.N.B Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
111 F.N.B Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
112 F.N.B Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
113 F.N.B Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
114 F.N.B Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
115 F.N.B Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
116 Peoples Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
117 Peoples Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
118 Peoples Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
119 Peoples Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
120 Peoples Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
121 Peoples Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
122 Highmark Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
201 Highmark Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
202 Highmark Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
203 Highmark Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
204 Highmark Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
205 Highmark Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
206 Highmark Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
207 Highmark Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
208 Highmark Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
209 Highmark Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
210 Highmark Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
211 F.N.B. Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
212 F.N.B. Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
213 F.N.B. Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
214 F.N.B. Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
215 F.N.B. Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
216 F.N.B. Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
217 F.N.B. Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
218 F.N.B. Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
219 F.N.B. Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
220 F.N.B. Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
221 F.N.B. Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
222 F.N.B. Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
223 Peoples Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
224 Peoples Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
225 Peoples Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
226 Peoples Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
227 Peoples Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
228 Peoples Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
229 Peoples Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
230 Peoples Gate 6:00 PM 11:30 AM 12:00 PM 2:00 PM 6:30 PM 7:00 PM
231 Peoples Gate 6:10 PM 11:40 AM 12:10 PM 2:10 PM 6:40 PM 7:10 PM
232 Peoples Gate 6:20 PM 11:50 AM 12:20 PM 2:20 PM 6:50 PM 7:20 PM
233 Peoples Gate 6:30 PM 12:00 PM 12:30 PM 2:30 PM 7:00 PM 7:30 PM
234 Peoples Gate 6:40 PM 12:10 PM 12:40 PM 2:40 PM 7:10 PM 7:40 PM
Section Entrance 7:00 PM Start 12:30 PM Start 1:00 PM Start 3:00 PM Start 7:30 PM Start 8:00 PM Start