Sharks365 Buy Back Program

Buy Back Deadline: The deadline to pick this renewal incentive is February 19 at 11:59PM.

Through various feedback mechanisms, including surveys and direct communication with you and other Sharks365 members, we have heard loud and clear that the resale marketplace has proved challenging in some instances. To help alleviate this frustration, as of February 1, 2024, we are launching the brand-new Sharks365 Buy Back Program!

Through the Buy Back Program, you are guaranteed the return of the same price you paid for up to three select games you will likely not attend. Moreover, with the credit earned through the Buy Back Program being applied to the cost of your 2024-25 Sharks365 membership, you can be immediately assured that the out-of-pocket cost of renewal is reduced.

2023-24 Season Buy Back Program - see below for season tickets still on account* for any of the following games are eligible for the Buy Back Program

Key Program Notes:

Sharks365 Members who choose to participate in the brand-new Sharks365 Buy Back Program have the opportunity to sell up to three (3) select remaining 2023-24 regular season home games back to the team! Once the buy back of these tickets is complete, the full amount of the transaction will be applied to the cost of their 2024-25 membership.

Season tickets still on account* for any of the following games are eligible for the Buy Back Program:

  • Feb. 27 New Jersey Devils
  • Feb. 29 Anaheim Ducks
  • Mar. 5 Dallas Stars
  • Mar. 7 New York Islanders
  • Mar. 21 Tampa Bay Lightning
  • Mar. 26 Dallas Stars
  • Apr. 1 Seattle Kraken
  • Apr. 7 Arizona Coyotes
  • Apr. 9 Calgary Flames

The value of the tickets that are bought back can only be applied to 2024-25 Sharks365 memberships.

*Any add-on ticket purchases and/or tickets to games that you have already exchanged out of are excluded from the Buy Back Program. Additionally, all tickets bought back by the team will be at the member price paid without exception.

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FAQ's

Who is eligible to participate in the Buy Back Program?

All 2023-24 Sharks365 members who are currently on an auto-renew, single-year agreement and who will have the same agreement in place for the 2024-25 season are invited to participate in the Buy Back Program.

What tickets are eligible for the Buy Back Program?

Only season tickets still on account are eligible for the Buy Back Program. As such, any add-on ticket purchases and/or tickets to games that have been forwarded, donated, resold or that you have already exchanged out of are excluded from the Buy Back Program. Tickets must be paid in full for the selected games available to be eligible.

How many games can I sell back to the team as part of the Buy Back Program?

All eligible Sharks365 Members who opt into the Buy Back Program as part of their membership renewal can return season tickets on account for up to three (3) select 2023-24 regular season home games.

What is the value I will receive for the games?

Tickets returned through the Buy Back Program will be bought back at the variable member rate paid for the tickets.

Where can I view my variable member rate for the games I’m returning?

Your variable member rate for all 2023-24 regular season home games can be found by:

  • Logging into Account Manager
  • Selecting “Invoice” on the dashboard
  • Selecting “2023-24 Invoice”
  • Clicking “Print” in the top right corner of the page
What tickets can be returned as part of the Buy Back Program?

Tickets that are part of your original Sharks365 membership package and that are still on account for any of the following games can be returned as part of the Buy Back Program:

Eligible Games 

  • Feb. 27 New Jersey Devils 
  • Feb. 29 Anaheim Ducks 
  • Mar. 5 Dallas Stars 
  • Mar. 7 New York Islanders 
  • Mar. 21 Tampa Bay Lightning 
  • Mar. 26 Dallas Stars 
  • Apr. 1 Seattle Kraken 
  • Apr. 7 Arizona Coyotes 
  • Apr. 9 Calgary Flames
What can my Buy Back Program credit be used for?

Currently, all Buy Back Program credit must be applied to the balance due for your 2024-25 Sharks365 membership.

When will my Buy Back Program credit be applied to my 2024-25 Sharks365 membership invoice?

Sharks365 Members who pay in full for their 2024-25 membership will see the credit reflected on their balance as of March 1, 2024 whereas Sharks365 members participating in our interest-free 12-month payment plan will see the credit applied to the balance due ahead of the July 1, 2024 payment plan installment.

What is the deadline to select the games I would like to return?

All games must be selected by 11:59PM PT on Monday, February 19.

In addition to the Buy Back Program credit, I have other account credit on file – can that also be applied to my 2024-25 Sharks365 membership?

At this time, only Buy Back Program credit is eligible to be applied to 2024-25 memberships. All other account credit will expire at the end of the 2023-24 regular season. For information on how to apply your existing account credit, please visit https://www.nhl.com/sharks/tickets/tickettrade.

Can I get a refund for the games I’m returning instead of rolling over the Buy Back Program credit?

Buy Back Program credit can only be applied to the cost of your 2024-25 Sharks365 membership.