Managing Your Tickets

HOW TO BUY AND SELL YOUR TICKETS

Selling your tickets is easy using the NHL Ticket Exchange platform through your Oilers Account Manager! The NHL Ticket Exchange is the only safe, secure and authorized site for the resale of Oilers tickets.

To post your tickets:

1. Log in to your Account Manager with your Season Seats email and password.
2. Click My Events
3. Select the relevant game
4. Click Sell Tickets, check the box next to the tickets you wish to sell and click Post for Sale
5. Enter your preferred listing price and expiration date. Click Continue
6. Verify the information and click Submit Listing
7. You’re done! You will receive a confirmation email via Ticketmaster once your tickets have sold.

Helpful Tips:

Oilers Season Seats are priced below retail price. Please consider this prior to setting your price when selling your seats. You may want to review pricing of other available tickets before setting your price.

The three options for price setting include:

• Fixed Price: Name your price. It won't change until you say so.
• Declining Price: You set the starting price, and the system will automatically decrease in increments daily until tickets sell.
• Market Price: You set the starting price, and the system will automatically adjust the price daily based on other sales activity within your section.

How to Manage Your Tickets

To manage your tickets follow these easy steps:

1. Log in to your Account Manager using your email and password.
2. Click on Manage My Tickets.
3. Select the game(s) you would like to manage.
4. Select the action you wish to take and follow the steps to complete the transaction.
5. The seats you have selected will move to your cart at the top right corner of the screen. The cart allows you to transfer tickets, at any time, for multiple games to a single recipient.
6. Once you have selected all the seats you wish to manage, click the action button at the top right corner of the screen and follow the on-screen instructions.

For additional assistance, please contact our Ticket Services Team at [email protected] or 780-414-GOAL (4625).

How to Donate Your Tickets

If you have tickets that you cannot use, consider donating them to kids in Oil Country through the Seats for Kids program presented by Eagle Builders.

To donate your tickets:

1. Log in to your Account Manager with your Season Seats email and password.
2. Click My Events
3. Select the relevant game
4. Click the three dots More button and select Donate
5. The Edmonton Oilers Community Foundation will receive your tickets electronically via email and your original tickets will no longer be valid

Please note that the deadline to donate your tickets is at noon, three business days prior to the selected game.

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Frequently Asked Questions:

Can I receive a tax receipt for the tickets I donate?

The Edmonton Oilers Community Foundation will issue a charitable tax receipt for the value of the tickets donated if they are received a minimum of three business days prior to the date of the game. This deadline is effective at noon, three business days before the game.

How do charitable organizations get tickets?

If you would like to become part of the Seats For Kids program, please email Kids Up Front at [email protected].

Are the tickets only for children?

At least half of the game tickets must be used by children aged 17 or younger. The remainder can be used by their family members, chaperones or members of the charitable organization who are escorting the child or children to the game.

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Our Partners

If you are having trouble accessing your tickets through the Rogers Place App, try the following steps listed below. If you continue to experience difficulties, please call us at 780-414-4625 or visit the Box Office upon arrival for the game and we would be happy to assist!

TROUBLESHOOTING SUGGESTIONS:

1. Update the Rogers Place app
   1. Ensure that you have the latest version of the Rogers Place app installed on your phone.
2. Clear app cache and data (For Android users)
   1. You can try clearing the app and cache data by going to Settings > Apps > Rogers Place App > Storage. From there, you can clear the cache and data.
3. Check your internet connection
   1. Ensure that your phone has a stable and active internet connection. If you are using data, try switching to Wi-Fi or vice versa.
4. Restart your phone
   1. Turn off your phone and wait a few seconds, then turn it back on. This can help refresh the device and clear any temporary glitches.
5. Check for system updates
   1. Ensure that your phone's operating system is up to date. App issues can often be related to compatibility problems with outdated OS versions.
      • iPhones:
        • Check Operation System
          • Go to Settings > General > About
        • Check for software updates
          • Go to Settings > General > Software Update
      • Android:
        • Check Operating System
          • Go to Settings > About Phone > Android Version
        • Check for software updates
          • Go to Settings > System > Software Update
6. Check app permissions
   1. Ensure that the Rogers Place app has the necessary permissions to access features on your phone. You can go to your phone settings, select the Rogers Place app and check its permissions.
7. Try uninstalling and then reinstalling the Rogers Place app
8. If you are unable to add your tickets to your digital wallet:
   • Check for operating system updates and update if required
   • Wait to access your tickets through the Rogers Place app within 48 hours of the game