Frequently Asked Questions
WHAT IS OILERS+?
Oilers+ is a digital streaming service. This service will give fans exclusive access to behind-the-scenes content, live shows, a pre/post-game show and the most insightful Oilers analysis available. Oilers+ is available 24/7, 365 days a year in nearly all countries in the world.
WHAT DOES OILERS+ OFFER?
Live and on-demand videos, contests, and digital rewards.
WHAT CAN I WATCH ON OILERS+?
The new year-round, all-access show titled "The Drop" as well as live pre-season games, rookie camp games, training camp scrimmages, live pre/post-game shows for all regular season games, practice reports, game cutdowns, highlights and insightful analysis from Oilers TV talent.
Oilers+ is a destination for the entire family. The platform will also feature hockey-themed lifestyle content from around Ice District with fitness, food, and family features. Kids can also learn hockey skills from acclaimed Oilers alumni.
WHAT HISTORICAL CONTENT IS ON OILERS+?
Oilers+ has a number of historical and recent-history shows for all fans. While this library is always growing, Oilers+ will feature full seasons of Oil Change, retirement ceremonies, the building of Rogers Place, Stanley Cup team reunions, and much more.
Oilers+ will also feature hundreds of hours of historical game footage, behind-the-scenes clips, and insights to life on the road.
WHAT IS LIFESTYLE CONTENT?
Oilers+ is for the fans. This service will round out the customer experience with hockey workouts, yoga, and the best cuisine and mixology across ICE District.
WHAT ARE THE FEATURES OF OILERS+ AND WHERE ARE THEY OFFERED?
Live and on-demand video, contests, and rewards for subscribers. Everything is global except for a very few select countries.
HOW DO CONTESTS WORK AND WHO IS ELIGIBLE TO ENTER?
All subscribers are eligible to enter and win contests. To enter, log in to Oilers+, select the list icon in the top-left corner of the app, and select Interactive. From there you will see actions you can take. These include items you have won, digital rewards, and contests you can enter. Full contest rules can be found here.
HOW DO I RECEIVE A CONTEST PRIZE IF I WON?
The Oilers+ team will email you if you have won to coordinate the transfer of product as needed. If you have any questions about contests, email us at [email protected].
WHO RECEIVES DIGITAL REWARDS AND HOW OFTEN ARE THEY DISTRIBUTED?
All active subscribers will receive digital rewards as they are awarded for playing hockey shootout and hitting one target. Rewards are not given retroactively.
HOW OFTEN ARE CONTESTS RAN?
There is one contest each week for eight (8) weeks to begin. More to come! The entry period for each lasts from Monday through Sunday at 11:59 PM MT. To enter, on your mobile device, go to the top-left menu, select interactive, and play trivia.
If you answer one question correctly, you will be entered to win. You will receive a confirmation page congratulating you upon entry. There are five (5) questions per game and you can plan trivia up to three (3) times each week. One entry per account.
Under Prizes you will be able to see your enter into that weeks contest.
HOW OFTEN ARE REWARDS DISTRIBUTED?
Play Hockey Shootout once a week - for six weeks - if you hit one of the in-game targets you will receive an exclusive downloadable under "prizes" within the interactive section.
Cost Device Support
HOW MUCH DOES OILERS+ COST?
To view Oilers+ subscription pricing options in your area, please create or log in to your Oilers+ Account and click on "Subscriptions" under "My Account."
WHAT DEVICES CAN I STREAM OILERS+ ON?
Oilers+ is available on devices running the following platforms:
- Web browsers (PC and mobile)
- Apple (iOS phone, iOS tablet)
- Apple TV
- Android (phones, tablets)
- Android TV
- Amazon Fire TV
WHAT DEVICES CAN I INTERACT WITH THE APP?
Contests and rewards are only available on our custom mobile applications on Apple's iOS and Google's Android operating systems. We recommend running the latest version of each operating system for the optimal streaming experience.
ARE LIVE GAMES STREAMED ON OILERS+?
Select pre-season games will be streamed live on Oilers+. The Oilers media rights partner, Sportsnet, will broadcast and stream all regular season and Oilers playoff games. Check your local listings for access to live Oilers games.
HOW DO GAMES GET ADDED TO OILERS+?
Special features, game cutdowns and highlights will be made available for streaming 48 hours after the conclusion of the live game.
Oilers+ will not stream live or replay regular season games. Special features and other all-access shows will be made available as soon as possible.
IN WHICH COUNTRIES IS OILERS+ AVAILABLE?
Oilers+ is available worldwide except for regions such as the Crimea Region, Cuba, Iran, North Korea, Syria, and Financial Action Task Force restricted jurisdictions (such as Russia).
HOW DO I CANCEL MY SUBSCRIPTION?
On your web browser:
- Click on the "My Subscriptions" tab under "My Account".
- Click "Cancel Subscription" and when asked to confirm click "Yes, Cancel Subscription."
HOW DO I RESUME MY SUBSCRIPTION?
You can resume access to Oilers+ at any time as long as your payment information is up-to-date by logging in to your Oilers+ Account on your web browser or app, going to "Subscriptions" under "Account" and selecting "Restore Purchase."
HOW DO I CHANGE MY ACCOUNT INFORMATION?
To update your account information on your web browser, log in and click the Account icon in the top right of your screen. Once on the My Account page, you will be able to make any necessary changes to your account details and preferences.
HOW DO I RESET MY PASSWORD, OR UNLOCK MY ACCOUNT?
If you have forgotten your password or need to unlock your account, select Sign In in on the top right side of your web browser, click the link that says, "Forgot password?" You will be taken to a screen that asks for your e-mail address. Enter your e-mail address associated with your Oilers+ account and you will receive an e-mail with your a link to reset your password.
WHY AM I SEEING A MESSAGE THAT MY PAYMENT METHOD IS NOT BEING ACCEPTED?
Oilers+ was unable to collect a payment because the card issuer or financial institution rejected the monthly charge. Please go to My Account to update or change your payment method on the Payment Details tab. We will immediately verify the new information, and if approved by your issuer, you can continue enjoying Oilers+ again.