Game Day Safety & Security

Door Opening Times:

Doors open 75 minutes prior to game time.

Gate 5 opens 90 minutes prior to game time for the Bremer Bank Suite Level, RBC Wealth Management Club Level, Bud Light Top Shelf Lounge and the Custom One On-The-Glass Club

Bag Policy:

For safety and speed of entry, we strongly discourage guests from bringing bags of any kind to events at Xcel Energy Center. Purses no larger than 12” x 12” x 6” are allowed at designated x-ray entry points. This applies to all purses, including clear bags. Backpacks, coolers or large totes are prohibited. Medical and parenting bags are permitted and subject to xray screening. Wristlet, clutch or wallets 4”x 6” x 1.5”  or smaller are allowed at all entrances and subject to inspection.

Prohibited Items:

Guests may be refused entry, if they are in possession of the following items

  • Clear bags, backpacks or wrapped gifts
  • Weapons of any kind: including guns, knives, pepper spray, mace, chains, spikes, etc.
  • Laptops or Cameras with detachable lenses
  • Food or beverage
  • Cans, glass bottles, coolers or similar containers
  • Umbrellas longer than 18" when collapsed
  • Air horns, noise makers, balloons or inflatable items
  • Selfie sticks or laser pointers
  • Drones
  • Pets (other than service animals)
  • Hockey sticks or poles
  • Recording devices (including video, audio & GoPro's)
  • Illegal Drugs
  • Masks (masks are defined as forms of disguise or concealment worn over or in front of the face to hide the identity of the person)
  • Any other items deemed inappropriate or dangerous by arena personnel, in their sole discretion

Xcel Energy Center Guest Services Guide

NHL Fan Code of Conduct

The NHL, our Member Clubs, and our Players believe that the best hockey experiences happen in environments that are inclusive, safe and respectful.

NHL fans play an important role in shaping these environments through the manner in which they support their teams and express their passion for the game. In this regard, we expect that fans also fully support the values of respect, inclusion and safety at all times through their words, actions, and interactions with other fans, arena staff, Club and event personnel, Players, Coaches and Officials while attending all NHL games and events.

Respect: Fans are expected to show respect for the game-day experience of others. This includes by refraining from foul or obscene language or behavior and any other consistent and/or pervasive conduct that could negatively impact other fans’ enjoyment of the game.

Inclusion: We are committed to ensuring that all NHL venues are inclusive and harassment-free environments for all fans. Language, gestures, behavior, clothing, signs, or other personal expressions that negatively reference or demean a specific race, ethnicity, gender/gender identity, sexual orientation, religion, disability status, or other identity-based characteristic will not be tolerated. Such conduct is strictly prohibited regardless of whether it directly or indirectly references a particular individual or a group of individuals.

Safety: The physical well-being of fans, Players, and arena staff is a top priority. Any disruptive, irresponsible, and/or illegal behaviors that threaten the physical well-being of others are forbidden. This includes participating in or instigating altercations (physical or verbal), throwing objects, or engaging in other inappropriate or destructive behaviors by reason of intoxication, chemical impairment, or otherwise.

Empowerment: If you experience or witness a violation of this Policy, we encourage you to promptly contact and advise a member of the guest services team or security personnel on-site at the event in question. NHL fans themselves are often the ones who are best positioned to foster, create and maintain respectful, inclusive and safe environments. If fans “see something,” they should “say something.”

Guests are encouraged to report security issues via text message to (651) 800-9453.

Anyone who is determined to have engaged in conduct contrary to the values of the League, its Member Clubs and/or its Players, and which otherwise violates this Policy, will be subject to penalties including, but not limited to: possible seat relocation, ejection, suspension and/or a lifetime ban from future NHL events.

This Code applies at NHL arenas and all associated team premises, both indoors and outdoors, as well as at all League and/or Club sanctioned events.

THANK YOU for being the greatest hockey fans in the world and giving the Wild an incredible HOME ICE ADVANTAGE!

Text to Assist

Need assistance during the game?

You may access our Guest Experience & Security Team by sending a text to (651) 800-9453. Whether you have wayfinding questions, trouble with a fan near you or notice something that needs attention, our goal is to quickly respond to ensure a world-class experience for you and your guests.