Frequently Asked Questions

Benefits included with purchasing a Membership are listed on the membership page here. If you still have additional questions, we would love to hear from you! Email us at [email protected] or call at (214) GO-STARS.

Any fan interested in obtaining a Victory Club Membership or Half Membership can fill out an interest form here. Fans can also email us at [email protected] for more information or with any questions.

Yes! Pending availability, you can update your Membership location or overall Membership during the season. Please reach out to your Account Representative directly to talk through potential options.

If you can not attend a game, you have a few options: 1. You can exchange your tickets, pending inventory availability, for a future game, as detailed in the Victory Club Membership Terms and Conditions. 2. You can donate your tickets to the Dallas Stars Foundation through your Online Account Manager. Please login on a desktop and select the game you would like to donate, click the three dots at the top right-hand side of the game selected, select donate. The donation feature deactivates 48 hours prior to the game being played.

At time of renewal, you have the ability to opt-in to your seats for playoffs (at an additional rate). Please note, by renewing your Membership for the following year, you are guaranteed your same seats at the best rate on the Pay After Play payment method. If you choose to not renew your Membership for the following year, you still have the opportunity to opt-in to your seats for playoffs (at an additional rate). These would be at the next best rate on the Pay Before Play payment method.

We offer no interest payment plan options of Pay in Full, 3 Months, 6 Months or 12 Months. All Memberships must be paid in full by the first Friday in February.

Once you renew your Membership for the following year, you are locked in to your Membership until the following renewal period the next February. We have a no refund/no cancellation policy in place once you agree to the Terms & Conditions during the renewal period.

Parking is available to all Dallas Stars plan holders for every game in your plan. You can purchase parking passes for individual games through your online account manager or by contacting your Dallas Stars Representative directly.

The maximum number of membership seats you are eligible to have on an account is six seats. (Please note, this is separate from single-game add on tickets.) Anyone who has above this number of membership seats currently will be allowed to keep those but if seats are ever not renewed, you will not be eligible to go above six membership seats again.

The Dallas Stars primary communication with all Victory Club Member's is through email and through your dedicated Client Relations Representative. Many important emails will come from [email protected] or [email protected] and it is recommended that you add these addresses to your safe sender and contact list to ensure all emails arrive to your inbox.

Birthday requests can be submitted to your Dallas Stars Representative and are free for Victory Club Members. Requests must be submitted by noon on the business day prior to the game requested.

All available information about securing your 2027 Stanley Cup Playoff tickets will be made available in the spring through your Online Account Manager. At the time, you can review the information along with other important membership details for the 2027-28 season by logging into your account manager.

Go to DallasStars.com/mytickets and use your primary email address as your login. If you do not know your password, select the “Forgot Password” option to have a temporary password emailed to you.