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What safety protocols will be in place for 2020-21 home games?

The safety of our fans, players and staff will be at the forefront of our decision making as we progress through the season.  Fortunately, we have the capability to begin the season hosting fans in a socially-distant and limited-capacity setting. To host fans at American Airlines Center for the 2020-21 Dallas Stars home games there will be many safety policies and protocols in place, including:

 

 

For a full list of the Fan Safety Guidelines that will be in place, please click below.

Fan Safety Guidelines
When does the 2020-21 season begin?

The Stars will open a condensed 56-game regular season at Florida on Thursday, Jan. 14. The home opener is scheduled for Friday, Jan. 22 against Nashville.

Where can I find the Stars' schedule?

The complete 2020-21 regular season schedule can be found by clicking below. The Stars will play 28 home games and 28 road games this season.

Full Schedule
Will the Stars play home games at American Airlines Center?

Yes, all home games are expected to be played at American Airlines Center. Should circumstances related to the pandemic change for the worse, games could be moved to alternative sites or canceled as the season progresses. 

Will fans be allowed in American Airlines Center for home games?

Yes, we are set to begin the season with limited capacity of roughly 25 percent, which allows for proper social distancing between fans of different households. Capacity could be adjusted throughout the season based on local, state and federal health officials' advisories. 

How will seating be arranged with limited capacity?

At 25 percent capacity, we will be able to provide seating locations that are socially distanced (6-plus feet apart). Most seating locations will be in sets of 2 or 4, with limited 3-seat options available. 

Can I purchase tickets for games this season?

Yes, we anticipate having ticket packages along with limited single game tickets available after the schedule is released.

I am a Victory Club Member. Do I get to come to every home game?

For information regarding Victory Club Memberships for the 2020-21 season, please click below for a complete list of frequently asked questions.

Victory Club Membership FAQs
What happens if a game is postponed due to the coronavirus pandemic?

Any postponed game tickets will be valid for the rescheduled game.

What happens if a game is cancelled due to the coronavirus pandemic?

If a game is cancelled, and cannot be rescheduled, the Dallas Stars will provide credits on account for Victory Club Members and plan holders that will be available to use for future purchases or refunded, if necessary. Single game tickets purchased through Ticketmaster will be handled according to Ticketmaster's policies.

I purchased tickets through a resale site. Will I receive a refund?

All tickets purchased through resale sites (e.g. StubHub, Vivid Seats, Ticketmaster Exchange, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information. 

Will physical tickets be available?

All ticketing this year will be mobile-only as part of our health and safety policies. For directions on how to use mobile ticketing for Stars games at American Airlines Center, click below.

Mobile Ticketing Instructions
I have a credit on my account from last season. How do I apply it for 2020-21?

If you have credit on your account from games last season and would like to look at a ticket package this season, please submit a ticket plan interest form below.

Ticket Plan Interest Form