Ensure Email Delivery

Ensure Your Emails Get Delivered

To ensure proper delivery of your email, it's important that you add [email protected] and [email protected] to your address book or your safe list. Please follow the instructions below for your email account:

AOL (version 9.0 or higher)

  1. Copy the "from" address from the latest email ([email protected] -or- [email protected]).
  2. In the pop-up box, select Add.
  3. Paste the copied address/type the address required in the Other email field.
  4. Make the newly added address the "Primary email address" by checking the checkbox.
  5. Select Save.

COMCAST SMARTZONE

  1. Click Address Book.
  2. Click New and choose "New Contact".
  3. Add [email protected] -or- [email protected] and any additional information.
  4. Click Save.

GMAIL

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it.

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter [email protected] -or- [email protected] in the primary email box.
  4. Select Save.

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter the email address.
  5. Example: You can either enter a specific email address ([email protected]) or use xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with response.wild.com).
  6. Select Add.

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OUTLOOK.COM (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address.
  5. Example: You can either enter a specific email address ([email protected]) or use xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with response.wild.com).
  6. Select Add to list.
  7. Ensure the safe mailing lists box has the address you entered, and select OK.

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OUTLOOK

For 2003, 2007 and Express

With an example email address in your inbox:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
  3. Note: This is located in the "Junk Email" section
  4. Select "Add sender to Address book".
  5. Click OK.

To white list an entire domain:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
  3. Note: This is located in the "Junk Email" section
  4. Select "Add Sender's Domain" (@response.wild.com) to Safe Senders List.
  5. Click OK.

For 2010

  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose "Junk E-Mail Options" from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Type in either the email address or the domain name you wish to add.
  6. Click OK.

For 2013

  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Senders Tab and click Add.
  4. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
  5. Click OK and close the window.

YAHOO

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Enter [email protected] -or- [email protected] in the email field of your Contact.
  5. Click Save.

Mail from this sender should now be delivered to your Inbox.