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2019-20 NHL season update: frequently asked questions

by Press Release @TBLightning / TampaBayLightning.com

How long will the suspension last?
The 2019-20 NHL season is on a pause and no games have been cancelled. The Lightning will not be playing games until the NHL, along with government and health officials, decide that the timing is right to return to the ice. 

I purchased tickets for an upcoming Lightning game. What do I do?
All remaining Tampa Bay Lightning regular season games are currently postponed and the rescheduled dates are pending. Your ticket(s) for any previously scheduled games will be valid for the rescheduled game date upon announcement by the NHL. If you purchased individual tickets for any upcoming games through Ticketmaster and have further questions, please contact Ticketmaster at 1-800-653-8000 or click here.

What if I purchased tickets through a resale site?
Tickets purchased from a secondary reseller (StubHub, Vivid Seats, SeatGeek, etc.) are subject to the policies of that ticket marketplace. Fans are encouraged to contact the ticket marketplace's customer service department for additional information.

Video: We are one team.

How does the suspension affect Season Ticket Members?
STM tickets for home games missed due to the suspension of the 2019-20 season will be good for the potential future date as rescheduled by the NHL.The first auto-renewal payment for the 2020-21 season will be delayed until April 15, 2020. Season Ticket Members can connect with their Lightning Account Executive via email for any questions regarding their season ticket membership.

Will AMALIE Arena still host events during the NHL pause?
All Vinik Sports Group facilities (Yuengling Center, The Hub and AMALIE Arena) along with the ReliaQuest Ticket Office and Tampa Bay Sports retail locations will remain closed until April 13. 

What are ways for me to get my Lightning hockey fix during the hiatus?
FOX Sports Sun will be re-airing select Lightning wins from the 2019-20 season for fans throughout March and April. Click here to view the full schedule.

Bolts Gaming will also host live simulation streams for every previously scheduled remaining Lightning game. 

Did you know that there is a 24-7 radio station devoted to the Lightning? It's called Lightning Power Play and is available to listen at TBLPowerPlay.com or by searching Lightning Power Play on the iHeartRadio app. We air Lightning replays everyday plus Lightning Power Lunch airs live on weekdays from 12-1pm with Greg Linnelli and Erik Erlendsson. 

Will the Lightning provide content and resources to keep young fans engaged during the NHL pause?
The Lightning have established a learn from home program, Keep Busy With Bug, to keep children entertained and stimulated while they are inside. The program offers hockey-related academic and educational components for young Lightning fans.

Hillsborough County Public Schools (HCPS) also posts daily online book readings for students. The collection of online videos, hosted by School Board Member Stacy Hahn, can be found on the HCPS YouTube Channel.

Visit Tampa Bay is providing links to really cool virtual learning experiences, including Busch Gardens, Zoo Tampa at Lowry Park, MOSI, The Florida Aquarium and more.

I have questions regarding the COVID-19 pandemic and its effect on the Tampa Bay community. What resources are available? 
Hillsborough County and the City of Tampa have issued a "Safer at Home" order to help prevent the further spread of COVID-19. You can find more information on what that means here. Get Connected. Stay Alert. For more information on COVID-19, and any other potential emergency in the county, along with an updated list of County closures and cancellations, visit HCFLGov.net/StaySafe and sign up for the HCFL Alert system. Additionally, you can follow Hillsborough County on social media at Facebook, Twitter, and Nextdoor for updates. For general County information, call (813) 272-5900, the County's main information line. A list of County cancellations and closures can be found online.

Florida Blue has a 24-hour Bilingual Emotional Support Hotline available for Floridians at no charge. Individuals can reach a behavioral health counselor at 833-848-1762. Follow Florida Blue's blog for COVID-19 updates and resources.

Tampa Electric will not be disconnecting services due to non-payments through the month of April. Tampa Bay area residents can click here for additional information.

Visit Tampa Bay is committed to the safety of its visitors, partners and the community. They have put together a great site of local information and resources. 

The Tampa Bay Lightning will continue to update fans as more information becomes available. Follow our social channels @TBLightning and check TampaBayLightning.com for updates.  

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