When should I go to my Seattle Kraken Account Manager?
Return For Kraken Account Credit
How does it work?
Using Seattle Kraken Account Manager, you can return tickets up to 72 hours prior to the start time for the selected game for credit. The credit will appear on your account, which can be used to select tickets for a 2023-2024 pre-season or regular season game.
- You can use the credit to upgrade your seats or select extra tickets to a different game, subject to availability.
- You can use credit from regular season games to select additional tickets to a pre-season game, however, you cannot return pre-season tickets for credit.
- Playoff games are excluded from this program.
- For Season Ticket Members using a payment plan, returns are only available for games already paid for.
- Account credit can be applied to ticket purchase for future games, but not toward payment plan payments outstanding.
How many tickets can I return?
Full Season Ticket Members can return up to 8 regular season games.
Half Season Ticket Members can return up to 4 regular season games.
Once you transfer a ticket, it becomes ineligible for return, even if it has been transferred to a seat partner and then transferred back to you.
The Seattle Kraken may cap the overall number of tickets that may be collectively returned by Season Ticket Members, for any individual game. If you log into Account Manager and returns are unavailable for a particular ticket, and you have not hit your 8 or 4 game maximum, check back later in case available ticket inventory has changed.
What if I share my Season Ticket Membership?
This feature is only accessible by the primary account holder.
How are returned or purchased tickets priced?
Ticket credit is based on your Season Ticket Member plan; pricing varies depending on the game and is shown on your ticket under "ticket details"
The tickets you can select using your credit are priced at a preferred Season Ticket Member rate. Pricing and availability will vary depending on the game.
If the tickets you wish to select exceed your available account credit, you will be required to pay the difference via credit card.
What else do I need to know?
Click here for complete terms and conditions of the Return for Kraken Account Credit program. Additional restrictions apply. Program is subject to change at the discretion of the Seattle Kraken.
If you have questions, please reach out to your Sales & Service Manager, call (844) 645-7825 or email [email protected].
Instructions | Steps To Return Tickets
Click "Tickets" at the top of your home page
From your available Kraken home season tickets, click "Select Event"
Click on the 3 dots above "More" and you will see a pop-up. Click "Return" to access the exchange feature.
Choose the seats you will be exchanging and select "Continue" to confirm.
Select the reason for your exchange and click "Continue"
Once you review the details of your exchange, click "Submit"
When you see the confirmation, your exchange is complete!
Instructions | Steps To View My Account Credit
Select your name in the top right corner of the home page and click on "Account Activity"
You will see an Account Credit section showing your balance
Instructions | Steps To Purchase Using Kraken Account Credit
Click "Buy" at the top of your home page
From the available Kraken home games, click "Select" on the game you wish to purchase
Choose the seats you wish to select for that game. Click "Checkout"
When checking out click "Use Credit" to apply your account credit to your new tickets. Click "Pay Today"
If price of ticket(s) exceeds available credit, you will need to pay the difference via credit card
Instructions | Steps To Donate Tickets
Log into Seattle Kraken Account Manager on a web browser using the email associated with your ticket account.
Forgot your password? Select the Forgot Password option to reset it. You can choose to receive an email or text-message with a one-time code to reset your password. Enter the code and set your new password to log in.
*Donate ticket functionality isn't currently available on the Kraken Mobile App, but still easily available by signing in on a web browser on your phone, tablet, laptop or computer.
Select Manage Tickets to view your games and click Select Event for the game you wish to donate tickets for.
Tap the More button in the upper right hand corner to unlock the Donate button. Click the Donate button to proceed.
Check the boxes for the seats you'd like to donate and click Continue.
In the drop-down to Select Your Charity, there will be one option to select Vet Tix. Select Continue to proceed and transfer your tickets to Vet Tix. No further contact information is needed.
To receive a tax receipt for your donation, you can request one through Vet Tix here. Scroll down and tap the I Have A Donation Question button to enter your ticket donation information and request a receipt.
What is Vet Tix?
Vet Tix provides tickets to all branches of currently-serving Military and Veterans, including immediate family of troops KIA. To learn more about their mission and ticket donation program, visit vettix.org.
When is the deadline to donate tickets before a game?
You can donate your tickets up to 4 hours prior to puck drop. This allows time for Vet Tix to distribute them.
Can I select which seats I want to donate?
Yes, you will have the option to select which seats you want to donate during the transfer process.
I don't see the Donate Ticket option in my app. Where do I find it?
Donate ticket functionality isn't currently available on the Kraken App, but is still easily available by signing into Kraken Account Manager powered by Ticketmaster on a web browser on your phone, tablet, laptop or computer. Within your preferred game, select the "More" button to view the "Donate" option.
Can I get a receipt for my ticket donation?
Yes. To receive a tax receipt for your donation, you can request one through Vet Tix here. Scroll down and tap the "I Have a Donation Question" button to enter your ticket donation information and request a receipt.
MANAGE YOUR MOBILE TICKETS
The Seattle Kraken are pleased to offer our fans the most convenient and secure way to manage their tickets, through the use of mobile ticketing - powered by Ticketmaster.
Mobile Ticketing Benefits:
- Convenient: Manage, transfer, donate or sell your tickets using a mobile device
- Efficient: Allows for quick and easy entry to Climate Pledge Arena using your smartphone
- Safety: Reduced risk of lost, stolen, forgotten or counterfeit tickets
- Eco-Friendly: Reduction in paper printing
- Instant: Allows the Seattle Kraken to instantly provide updates or changes to individuals attending the event