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Forwarding Your Season Seats

Forwarding allows you to electronically transfer seats to friends, relatives, Share Partners or clients up to game time.

Your Primary Account Holder Jets Pass carries a barcode that is valid for each game of the season. During the Forwarding process the barcode is cancelled only for the games you have selected, and new barcode information is issued digitally to your Forwarding recipient. The recipient receives a notification email with a link to login to Winnipeg Jets Account Manager to accept Forwarded tickets using either a desktop computer or their mobile device. Forwarded tickets can be printed from a desktop computer using any standard printer after the transfer has been accepted.

You can Forward as many games as you wish and keep all of the remaining games valid on your Jets Pass. If your recipient declines the offer, the barcode on your Jets Pass is reactivated. To cancel a pending Forwarding offer, please follow the steps outlined below under Cancelling A Pending Offer.

We strongly encourage you to Forward your tickets when giving them away for the following reasons:

  • The Winnipeg Jets will have the ability to communicate and service the intended patrons of each game.
  • Should a ticket be lost or stolen, the attendee will have the ability to have the ticket replaced.
  • The recipients of your tickets will have ownership and control over their tickets. This will allow them to Print-at-Home, Forward again to someone else, and even Sell on Winnipeg Jets SeatExchange should the need arise.
  • The Primary Account Holder will have a transaction activity record of who owns/used all of their seats throughout the season.

STEP 1

Login to your Winnipeg Jets Account by visiting Jets Pass HQ (www.winnipegjets.com/jetspasshq) and clicking Login from within the Manage Account dropdown menu. Login by using your Email address or Account ID and password information.

Once logged in, click manage my tickets, or click manage this event if your event is shown in the list of upcoming events. From the calendar screen that follows, choose and click on the game you wish to manage. Here you will see all of the seat management options, as well as your seat locations, available for this game.


STEP 2

Click the Transfer tickets tab. Click the checkboxes to select the seats you wish to Forward. If you are Forwarding seats from more than one game, click manage more tickets, which brings you to the calendar tool to choose a new game. The total number of seats you selected is shown in the transfer (X) button. When you have finished selecting seats, click transfer (X) to continue.

Review the selected seats. You may discard a seat by deselecting the checkbox. When you have finished reviewing seats, click Continue to transfer. The final screen in this process is a summary page of your action.


STEP 3

Choose the Forwarding recipient by clicking the circular button next to their name. If their name does not appear, click Enter a New Contact, add their name and email address, then click the circular button. You can choose to enter an optional message to the transfer, as well as set an email reminder for yourself if the Forwarded tickets have not been accepted. When you have finished with this page, click next step.

On the next page, review and agree to the Terms of Use. Click complete transfer to Forward your seats.

Once your recipient accepts the transfer, any barcode whether a printed ticket, mobile barcode, or Season Seat Holder Jets Pass will automatically be voided. A record of this transfer will appear next to your seats for the selected game in your account.

Electronically Leaving Your Tickets at the Will-Call Window

If Forwarding is not an option (your recipient does not have an email address or printer), you may have your tickets left for your recipient at the Will-Call window at Bell MTS Place, at the North Box Office located at Portage Avenue at Donald Avenue. Simply Forward your seats online to willcall@winnipegjets.com. Use the optional note field to indicate who will be attending the game. We will print your seats and leave them at Will-Call under your recipient's name. Individuals picking up tickets from Will-Call will be required to present valid government issued photo ID. The Box Office opens 90 minutes prior to game time.

Cancelling a Forwarding Ticket Offer

STEP 1

From the home screen, click manage this event or manage my tickets and use the calendar page to find the game with the offer you wish to cancel. Seats with a pending transfer are listed as Not Available for Action. Click Transfer & Resale then click Transfers Sent. Click Cancel Offer.


STEP 2

You can enter an optional personal message if you wish. After reviewing and agreeing to the Terms of Use, click cancel offer to finish cancelling the pending Forwarding ticket offer. Your recipient will receive an automatic email that the pending offer has been cancelled. Your seats are now restored onto your original method of entry.

Forwarding and your Jets Pass

If you are a Primary Account Holder and you Forward a seat to someone else, and if that person forwards the same seat back to you, that seat does not reload onto your Jets Pass. You must Print your seat in order to scan for entry at Bell MTS Place.

Primary Account Holders cannot Forward seats directly to a Share Partner's Jets Pass. The Share Partner can choose to load games to their Jets Pass if they wish. The Primary Account Holder must first Forward seats to the Share Partner. The Winnipeg Jets office will mail a Share Partner Jets Pass to the Share Partner and activate the Jets Pass in Winnipeg Jets Account Manager. It is the Share Partner's responsibility to load any games and seats onto their Jets Pass.

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