If you are not receiving location-based alerts on your device, please check the following:
Frequently Asked Questions
Does the Arena app have to be open on my device for it to work?
No, it does not. The location-based messages will be triggered on your device regardless of whether the app is open or not.
Does this work with the Ducks/NHL app?
No, it currently is only offered in the Arena app.
How do I make sure Bluetooth is turned on?
Bluetooth can be turned on or off in the Settings app on your device or by swiping up from the bottom of your screen and tapping the Bluetooth button.
What should I do if I am unable to present my tickets using Arena app digital ticketing?
If you are unable to access purchased tickets via Arena app digital ticketing, please ensure you are logged into the ticketing account where you purchased your tickets. If you are still having trouble, please contact the local box office for immediate assistance.
What arenas support iBeacon technology?
Honda Center (Anaheim, CA), United Center (Chicago, IL), Nationwide Arena (Columbus, OH), Bridgestone Arena (Nashville, Tennessee), Canadian Tire Centre (Ottawa, ON), Wells Fargo Center (Philadelphia, PA), Verizon Center (Washington, DC)
What teams support seat and experience upgrades?
Anaheim Ducks, Columbus Blue Jackets, Florida Panthers, Nashville Predators, St. Louis Blues, Tampa Bay Lightning, Vancouver Canucks, Winnipeg Jets, Washington Capitals, Minnesota Wild
What arenas support digital ticketing?
Honda Center (Anaheim, CA), PNC Arena (Raleigh, NC), Nationwide Arena (Columbus, OH), BB&T Center (Sunrise, FL), Xcel Energy Center (Minneapolis, MN), Bridgestone Arena (Nashville, TN), Scottrade Center (St. Louis, MO), Amalie Arena (Tampa, FL), Rogers Arena (Vancouver, BC), MTS Centre (Winnipeg, MB), United Center (Chicago, IL), Canadian Tire Centre (Ottawa, ON)
What is the most updated version of the Arena app?
For all inquiries regarding digital ticketing, ticketing accounts, inventory, linking or ticket presentation, please contact the Club Box Office for immediate assistance.
Arena App Support
If you have any questions or require troubleshooting assistance with the Arena app, please email our customer service department at firstname.lastname@example.org or call us toll-free at 1-800-733-9990 (US). Our business hours are Monday through Sunday, 12PM to 12AM ET (or until the end of the last game).