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The Official Site of the Vancouver Canucks

2019-20 NHL Season Update: Canucks FAQs

by Canucks Communications @CanucksPR / Vancouver Canucks

Canucks Sports & Entertainment is committed to sharing information in a consistent and transparent manner throughout the NHL's pause in play. We will provide updates as information changes and acknowledge your patience during this unprecedented time.  

Fans within BC are also encouraged to visit British Columbia's COVID-19 Provincial Support and Information for the most accurate and up-to-date information surrounding COVID-19. For those outside of BC please refer to your respective government's site.  

-Updated June 8th- 


What happens to my existing tickets for 2019.20 regular season games that will not be played?

The NHL announced that the 2019.20 regular season has officially come to completion. A total of six Canucks regular season home games were unplayed and for those that held a ticket(s) for one (or more) of those dates, there are now two options available.

OPTION 1: Ticket Credit
Receive a credit to your Canucks Account that can be used to purchase tickets for 2020.21 Canucks regular season home games.

  1. Login to your Ticketmaster account
  2. Go to your event
  3. Under the Request a Credit section, click the "Request Credit" link 

OPTION 2: Refund
Receive a refund to your original method of payment.

  1. Login to your Ticketmaster account
  2. Go to your event
  3. Under the Request a Refund section, click the "Request Refund" link

In the event you do not take action on your credit, you will automatically be refunded within 30 days. If you have any questions, please contact Ticketmaster directly.

*For tickets purchased through the Canucks Membership Sales Department (Groups, Mini-Packs, etc.) please contact your Canucks representative or email us at

When will we have an update from the NHL about games being re-scheduled? 

The NHL announced a Return To Play plan, divided into four phases. Phase 2 began on June 8. There are some final details and dates to be determined for Phase 3 and 4.

I purchased my tickets through a resale site. Whom should I contact for information? 

All tickets purchased through a resale site will be subject to the refund policy of that ticket operation. Please contact the customer service department at your point of purchase.


How can I still watch/hear Canucks hockey? 

Sportsnet will be re-airing select classic Canucks games. Click here to view the full Sportsnet TV schedule and stay tuned to Canucks social channels for updates on programming.  

Sportsnet 650 will also be re-airing select games from the 2019.20 season. Please stay tuned here for updates.  

What is happening at 7pm? 

Some of our Canucks players and alumni have encouraged fans and minor hockey players to tap their sticks at 7pm each night to honour the health care workers dealing with COVID-19. We want to lend our support in our own unique "Canadian/Canuck" way to the growing 7pm movement around the world, and now happening here locally.


Where can I find more information on an upcoming concert, I have tickets for? 

Visit for information and FAQ's related to live events at Rogers Arena. 

Will tours of Rogers Arena continue to operate? 

Rogers Arena tours have been postponed until further notice. 

Is the Team Store still open? 

The Team Store is temporarily closed. continues with online operations.  

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