Can I relocate my seats to a different price level?
You may relocate to seats of equal or higher value.
If you have any questions, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at [email protected] or chat with us HERE.
If I relocate my seats to a higher price point, when will I be invoiced for the difference?
If the new location you select is a higher price than your current location, your new invoice will reflect on the payment screen with your updated seat location. You will have the option to either pay the difference at once or roll what is owed into the remaining months on one of our no interest payment plans.
I am a current Flex Plan Season Ticket Holder. What are my options?
- You can keep everything on your account the same by doing nothing.
- If you have any questions, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at [email protected], or chat with us HERE.
- You can move your current ticket plan from a Flex Plan to a Set Plan. As a Flex Plan, you can customize your schedule of games for the 2025-26 season. If you shifted your Flex Plan to a Set Plan, you would guarantee the same seat for all assigned games listed in your ticket package during the 2025-26 season – for the same price.
Any account that changes from a FLEX plan to a SET plan, upgrades their ticket plan or adds seats to their account for next season during the online relocation period will receive $50 per seat in CBJ Rewards to use during the 2025-26 season. CBJ Rewards can be used to purchase food and beverage. Additionally, as an added bonus only available during this relocation period, one game in your plan can be upgraded^ to the Diamond Cellar Club or Lexus Lounge at no additional charge!
^Upgrade is a mutually agreed upon game and does not include parking
Will I be able to add seats to my season ticket account for 2025?
Yes, you can add seats during the 2025 Online Season Ticket Holder Seat Relocation Event by selecting from the available seat locations on the map.
There is a set of three seats together, but I only want two seats. Can I move into that location?
No. You cannot leave a single seat open.
If you have any questions, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at [email protected] or chat with us HERE.
Will I be able to upgrade my season ticket plan to a larger season ticket plan?
Yes, Season Ticket Holders with Half or Quarter ticket plans can review Full and Half season ticket plan locations available during their Online Ticket Holder Seat Relocation appointment time. An upgrade is either an increase in plan size (Quarter to Half or Full) (Half to Full) or when a STH relocates their seats from the Upper Bowl to the Lower Bowl/Club Level.
Any account that changes from a FLEX plan to a SET plan, upgrades their ticket plan or adds seats to their account for next season during the online relocation period will receive $50 per seat in CBJ Rewards to use during the 2025-26 season. CBJ Rewards can be used to purchase food and beverage. Additionally, as an added bonus only available during this relocation period, one game in your plan can be upgraded^ to the Diamond Cellar Club or Lexus Lounge at no additional charge!
^Upgrade is a mutually agreed upon game and does not include parking
Can I relocate my seats more than once?
You may log in as many times as you would like until you have relocated one or more of your seats. Your access will remain active beginning with your specific relocation time through Thursday, May 29 at 11:59 p.m. EST. Once you complete the checkout process, even if only for a portion of the seats in your plan, you will not be able to log in to the relocation program again and your original seat location(s) will be made available to other Season Ticket Holders.
If you have any questions or feel that your relocation was done in error, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at [email protected] or chat with us HERE.
After I have completed the relocation process, can I change my mind and get my old seats back?
Once you have selected your new seats and completed the checkout process your original seats will be made available to other Season Ticket Holders.
If you have any questions or feel that your relocation was done in error, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at [email protected], or chat with us HERE.
After reviewing the options, I decided not to relocate. How do I keep my current seats?
No action is required to keep your current seats. If you do not find a desired seating location using our interactive map, exit the browser and your current seats will remain secure.
Which browser is recommended for the Online Season Ticket Holder Seat Relocation Event?
This site is compatible with all internet browsers, but Chrome and Firefox are recommended.
What devices can I use to view and participate in the Online Season Ticket Holder Seat Relocation Event?
This site is compatible with the following devices:
- Desktops/Laptops (e.g., Mac and PC): RECOMMENDED DEVICE
- Tablets (e.g., iPad): must go through internet browser, not Blue Jackets App
- Smartphones (e.g., iPhone and Android): must go through internet browser, not Blue Jackets App
Can I relocate my Flex Plan to the Diamond Cellar Club?
You do have the option to relocate to the Diamond Cellar Club, however, Flex Plans will not be offered in this area – only Set Plans, which will give you the same seats for every game assigned to your account.
If you have any questions, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at [email protected], or chat with us HERE.