Step 1: Using your smartphone, download the NHL Mobile App (select Blue Jackets as your favorite team) and scroll down to the Ticket Section and select "Manage My Tickets." You may also visit MyBlueJacketsAccount.com.
Step 2: Enter your My Blue Jackets Account email address, your password and press "Sign In" to continue.
Please note, if you have purchased tickets for an upcoming event through Ticketmaster.com using the same email address you used for your Blue Jackets tickets, you will be given the option to link these accounts and view all tickets here. This is an optional step and not a requirement to manage your Blue Jackets tickets.
Step 3: Tap all events and scroll through to select the game you wish to attend.
Step 4: Select your seats and tap "View Barcode" to display your unique QR code for each game ticket.
Step 5: Simply show the QR code upon entering Nationwide Arena.
We recommend adding all of your game tickets to your Apple wallet or Google Pay in advance of your arrival to Nationwide Arena to make entry as fast as possible.
Please see steps below to "Transfer" to forward your tickets or "Sell" to post your tickets for resale.
Step 1: Using your smartphone, download the NHL Mobile App (select Blue Jackets as your favorite team) and scroll down to the Ticket Section and select "Manage My Tickets." You may also visit MyBlueJacketsAccount.com.
Step 2: Enter your My Blue Jackets Account email address, your password and press "Sign In" to continue.
Please note, if you have purchased tickets for an upcoming event through Ticketmaster.com using the same email address you used for your Blue Jackets tickets, you will be given the option to link these accounts and view all tickets here. This is an optional step and not a requirement to manage your Blue Jackets tickets.
Step 3: Tap all events and scroll through to select the game you wish to transfer to a friend.
Transferring tickets to multiple games? Click here to learn how!
Step 4: Select the "Transfer" button in the lower left hand corner.
Step 5: Select the box associated to the seats you want to transfer and click "Transfer To".
Step 6: Click "Select From Contacts" or "Manually Enter A Recipient" to Transfer Tickets Via Email or Text Message.
Step 7: To send tickets via text, enter a phone number. To send tickets via email, please enter the email address of your contact. Click "Transfer Tickets" to complete.
Step 8: The tickets will display that the recipient is waiting to claim the tickets, and you will receive a confirmation email of the transfer.
Step 1A (Invitation from an email): Click on the "Accept Tickets" link in the email.
Step 1B (Invitation from a text): Click on the My Blue Jackets Account link in the received text.
Step 2: You will be directed to My Blue Jackets Account. If you currently have an account, sign in with your email address and password, making sure you use the same email address that your tickets were sent to. If you do not have a My Blue Jackets account, click "Create An Account Now."
Please note, if you have purchased tickets for an upcoming event through Ticketmaster.com using the same email address you used for your Blue Jackets tickets, you will be given the option to link these accounts and view all tickets here. This is an optional step and not a requirement to manage your Blue Jackets tickets.
Step 3: After you are signed in, you have completed the Ticket Transfer Process. You will receive a confirmation email with steps on how to view and save your tickets.
Step 4: Click any of the seats you have received to view your unique QR code.
It is highly recommended to add all your tickets to your Apple Wallet or Google Pay before arriving to Nationwide Arena.
Step 5: Simply show the QR code to the ticket taker upon entering Nationwide Arena. If you have multiple tickets, you can see the next ticket by swiping right to left.
A mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. You can easily enter Nationwide Arena using your smartphone while reducing the risk of forgotten, lost, stolen or counterfeit tickets. Plus, you can manage, transfer and/or sell your tickets at any time.
There are no costs associated with managing your tickets via the NHL App or using My Blue Jackets Account on your smartphone, including accessing tickets for mobile entry, forwarding tickets or selling tickets online.
Download the NHL App, the official app of the Blue Jackets, from the App Store or Google Play Store.
Visit the Mobile Ticket Management page for complete details.
Yes. You can also access your tickets from My Blue Jackets Account via your smart phone's browser at MyBlueJacketsAccount.com.
If you don't have access to a smartphone, visit the Big Lots Box Office at Nationwide Arena or call the Blue Jackets Ticketing Department at 614-246-3350 to get your tickets.
Simply visit the Big Lots Box Office, present your ID and we'll print your tickets for you.
That can usually be solved by turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to Nationwide Arena. If you have an iPhone, you can store your tickets in your Apple Wallet. If you're an Android user, you can save your tickets to your phone through Google Pay.
We recommend that you download your tickets to your phone at least 24 hours before the event.
Yes; however, it's easy to send each attendee their individual ticket.
You can easily send each member their ticket individually since each person entering will need a ticket to get in.
Visit the Mobile Ticket Management page for complete details.
Yes. Visit the Mobile Ticket Management page for complete details.
Yes. If they don't have one already, they will create one in the acceptance process. Once the tickets have been accepted (or once they have been purchased If you posted for resale) you can no longer manage those seats.
Yes, you can reclaim tickets as long as they haven't already been accepted by the recipient.
Yes; however, you cannot transfer or sell tickets after the designated start time of the game/event.
Selling a ticket is similar to sending a ticket, with a few additional steps. Visit the Mobile Ticket Management page for complete details.
If you purchased tickets for a relative, friend or client, simply transfer your tickets to them. Click the "Transfer" button within the order and enter the recipient's information. After the transfer is sent, the recipient will receive an email or text notification to accept their tickets. Once accepted, the tickets will appear in the recipient's My Blue Jackets Account.
The recipient must have a My Blue Jackets account to accept a ticket transfer. If they do not have an account, they can easily create one when they accept the tickets.
Please note: Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you will not be able to get into the event with those tickets.
If all members of your party are present at the time of entrance, you may enter Nationwide Arena with one smartphone. The ticket holder can access multiple tickets on their phone and swipe to scan each ticket. We recommend that you transfer tickets to your friends and family prior to the event for easy access into Nationwide Arena.
If you have any questions, please contact a representative in the Blue Jackets ticketing department on the general Ticket Sales and Service line at 614-246-3350.
Representatives are available to help Monday through Friday, 9:00AM until 5:00PM during the week. For weekday game days, a representative will be available until the start of the game and on weekend game days a representative will be available for the three hours leading up to the start of the game.
For questions or for more information, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.
