It is our goal to provide a safe, secure and enjoyable experience for all fans. Mobile ticketing is just one of many initiatives implemented at PPG Paints Arena to make you feel confident when attending games and concerts.
With the increased focus on secure, contactless entry, PPG Paints Arena is now a mobile-only facility. Fans, including season ticket holders, will be required to show a mobile ticket via a smartphone to gain entry. Fans can access their tickets by visiting www.pittsburghpenguins.com/myaccount or by clicking 'Manage My Tickets' from the Tickets menu in the Penguins App. If tickets were purchased through ticketmster.com the Ticketmaster App is recommended.
IMPORTANT: Screenshots of barcodes and 8 ½ x 11 PDF tickets will not be accepted at any PPG Paints Arena event.
After selecting 'Tickets' from the Penguins App home page, click 'Manage My Tickets'.
Sign in using your email address and password. If a Penguins or Ticketmaster account is not found, you will be required to create one.
Click the game you want to manage.
Select action: Transfer, Sell, Add to Wallet or View Barcode.
For gate entry, return to mobile wallet or 'View Barcode'.
It is our goal to provide a safe, secure and enjoyable experience for all fans. Mobile ticketing is just one of many initiatives implemented at PPG Paints Arena to make you feel confident when attending games and concerts.
If you purchased primary ticket through www.ticketmaster.com:
IMPORTANT: Tickets placed in a mobile wallet will not have a visible barcode. This is okay! Tap the ticket and hold your phone near the reader for the ticket to scan.
If you are a Penguins season ticket holder, received tickets forwarded from a friend, or purchased resale tickets, you can view your tickets on your mobile device through Account Manager:
IMPORTANT: Fans are encouraged to store tickets in their mobile wallet for offline use. Note, tickets saved in a mobile wallet will not display a barcode. This is okay! Tap the ticket and hold your phone near the reader for the ticket to scan.
All fans have the ability to transfer tickets to friends or family via My Penguins Account (Account Manager). Follow these steps:
On a Penguins game day, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.
A mobile charging station will be available in the Highmark Gate for guest use. If you are still unable to access your tickets, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.
We encourage fans to place their tickets in their mobile wallet for offline use. If you are still unable to access your tickets, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.
A mobile ticket contains a unique rotating barcode. It also includes the information found on a traditional paper ticket such as game date, time, section, row, seat, etc.
Note, printouts or screenshots of a rotating barcode cannot be scanned.
Any smartphone that can browse the internet can load a mobile ticket. If you don't have a smartphone, please go directly to the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, a traditional ticket will be printed for you to use.
There is no mobile delivery fee associated with a mobile ticket. However, your cellular carrier may charge a fee to browse the internet on your smartphone. Please consult your cellular plan for any additional charges.
Download the free Penguins app for iPhone and Android by searching "Pittsburgh Penguins" in the App Store or on Google Play, or update to the newest release today!
For additional assistance, including log in troubleshooting, please call 412.642.PENS to speak to a Pittsburgh Penguins Ticketing Representative.