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The Official Site of the Pittsburgh Penguins

Mobile Ticketing

We've gone Mobile!

New this season, in an effort to ensure a ticketing experience that is more convenient, safe and secure for all Penguins fans, 8 ½ x 11 PDF tickets (print-at-home delivery) will no longer be a valid form of entry for PPG Paints Arena events.

Frequently Asked Questions

As mobile ticketing becomes more common across multiple industries, we have seen print-at-home usage decline. At the same time, fraud, confusion, and printing issues were frequent with PDF tickets. As a result, to provide a consistent experience to all fans, the decision was made to eliminate PDFs.

If you purchased through Ticketmaster.com:

  1. Open your Ticketmaster App or visit Ticketmaster using your mobile device
  2. Login to your Ticketmaster account and locate the order with your ticket(s)
  3. Tap the event. A QR code will appear.     
  4. To see the next ticket in your purchase, you must swipe to the left
  5. At the game, a ticket taker will scan each QR code from your mobile device.

If you are a Penguins season ticket holder, received tickets forwarded from a friend or purchased on NHL Ticket Exchange, you can view your tickets on your mobile device through Account Manager. IPhone users are encouraged to store tickets in their Apple Wallet for offline use.

Yes! If forwarding season tickets, simply login to My Penguins Account (Account Manager) and follow these steps:

  1. Find the game for which you'd like to send tickets. Click "Transfer"
  2. Enter the recipient's email address
  3. Confirm all information was entered correctly and click "Confirm Transfer"

Yes, selling with NHL Ticket Exchange, the only authorized ticket reseller of the Pittsburgh Penguins, is easy! Click the "Sell" button in Account Manager to get started! All tickets resold through NHL Ticket Exchange are delivered via mobile.

On a Penguins game day, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.

A mobile charging station will be available in the Highmark Gate for guest use. In addition, we encourage fans with iPhones to place their tickets in Apple Wallet for offline use. If you are still unable to access your tickets, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.

A mobile ticket contains a unique ticket verification (QR code). It also includes the ticket information found on a traditional hard stock paper ticket such as game date, time, section, row, seat, etc.

Any smartphone that can browse the Internet can load a mobile ticket. If you don't have a Smartphone, please go directly to the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, a traditional hard stock paper ticket will be printed for you to use.

There is no mobile delivery fee associated with a mobile ticket. However, your cellular carrier may charge a fee to browse the Internet on your smartphone. Please consult your cellular plan for any additional charges.

Accessing Tickets via Smartphone Web Browser

  1. From your smartphone web browser, visit www.pittsburghpenguins.com/myaccount. Click the sign in button in the top right corner
  2. Click the game you want to manage
  3. Select action: Send, Add to Apple Wallet or View Barcode. For additional options, click the ellipses.
  4. For gate entry, return to Apple Wallet or 'View Barcode'
  5. To transfer tickets, click 'Send' and check the box below each seat
  6. Enter the recipient's contact information and click 'Send'

Coming soon to the Penguins App:

Accessing Tickets via the Penguins App:

  1. After selecting 'Tickets' from the Penguins App home page, click 'Manage My Tickets"
  2. Sign in using your email address and password
  3. If a Ticketmaster account is found, you may be prompted to link the secondary account.
  4. Click the game you want to manage
  5. Select action: Send, Sell, Add to Apple Wallet or View Barcode
  6. For gate entry, return to Apple Wallet or 'View Barcode'

Note: For offline use, iPhone users are encouraged to use the Apple Wallet feature.

Transferring Tickets Via the Penguins App

  1. After selecting the preferred game, click 'Send'
  2. Check the box below each seat you want to transfer. Click 'Send Tickets'
  3. To send tickets via text, select 'message'. To send tickets via email, select 'mail'
  4. If selecting text, you must enter an address book contact or phone number in the 'To' field 
  5. If selecting email, you must enter an address book contact or email address in the 'To' field

Download the free Penguins app for iPhone and Andriod by searching "Pittsburgh Penguins" in the App Store or on Google Play, or update to the new version (3.0) today!