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The Official Site of the Pittsburgh Penguins

We've Gone Mobile!

With the increased focus on secure, contactless entry, PPG Paints Arena will be a mobile-only facility starting with the 2020.21 hockey season. Fans, including season ticket holders, will be required to show a mobile ticket via a smartphone to gain entry. Fans can access their tickets by visiting www.pittsburghpenguins.com/myaccount or by clicking 'Manage My Tickets' from the Tickets menu in the Penguins App. If tickets were purchased through ticketmster.com the Ticketmaster App is recommended.

IMPORTANT: Screenshots of barcodes and 8 ½ x 11 PDF tickets will not be accepted at any PPG Paints Arena event.

 

Accessing Tickets on the Penguins App

  1. After selecting 'Tickets' from the Penguins App home page, click 'Manage My Tickets'.

  2. Sign in using your email address and password. If a Penguins or Ticketmaster account is not found, you will be required to create one.

  3. Click the game you want to manage.

  4. Select action: Transfer, Sell, Add to Wallet or View Barcode.

  5. For gate entry, return to mobile wallet or 'View Barcode'.

 

Frequently Asked Questions

It is our goal to provide a safe, secure and enjoyable experience for all fans. Mobile ticketing is just one of many initiatives implemented at PPG Paints Arena to make you feel confident when attending games and concerts.

If you purchased primary ticket through www.ticketmaster.com:

  1. Open your Ticketmaster App or visit www.ticketmaster.com using your mobile device.
  2. Login to your Ticketmaster account and locate the order with your ticket(s).
  3. Tap the event. A rotating barcode will appear.     
  4. To see the next ticket in your purchase, you must swipe to the left.
  5. At the game, a ticket taker will scan each rotating barcode from your mobile device.
  6. For offline use, we encourage you to store your ticket(s) in your mobile wallet.

IMPORTANT: Tickets placed in a mobile wallet will not have a visible barcode. This is okay! Tap the ticket and hold your phone near the reader for the ticket to scan.   

If you are a Penguins season ticket holder, received tickets forwarded from a friend, or purchased resale tickets, you can view your tickets on your mobile device through Account Manager:

  1. Visit www.pittsburghpenguins.com/myaccount
  2. Sign in to an existing account with your email address. If an account does not exist, you will be redirected to www.ticketmaster.com to create a new one.
  3. Once successfully logged in, click the menu in the top left corner and select 'Manage Tickets'.
  4. Tap the event.
  5. Select the seat to view the rotating barcode. Swipe to the left to view additional seats.

IMPORTANT: Fans are encouraged to store tickets in their mobile wallet for offline use. Note, tickets saved in a mobile wallet will not display a barcode. This is okay! Tap the ticket and hold your phone near the reader for the ticket to scan.   

All fans have the ability to transfer tickets to friends or family via My Penguins Account (Account Manager). Follow these steps:

  1. Visit www.pittsburghpenguins.com/myaccount and log in with the email address associated to the purchase.
  2. Find the game for which you'd like to send tickets. Click 'Transfer'.
  3. Select a contact from your address book or enter the recipient's email address.
  4. Confirm all information was entered correctly and click 'Confirm Transfer'.
  5. To accept the tickets, your friend or family member MUST create an account. 

On a Penguins game day, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.

A mobile charging station will be available in the Highmark Gate for guest use. If you are still unable to access your tickets, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.

We encourage fans to place their tickets in their mobile wallet for offline use. If you are still unable to access your tickets, please visit the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, we can reprint your tickets.

A mobile ticket contains a unique rotating barcode. It also includes the information found on a traditional paper ticket such as game date, time, section, row, seat, etc.

Note, printouts or screenshots of a rotating barcode cannot be scanned. 

Any smartphone that can browse the internet can load a mobile ticket. If you don't have a smartphone, please go directly to the Guest Service windows at the DICK'S Sporting Goods Box Office located inside the Highmark Gate. As long as you have a photo ID and a valid Penguins or Ticketmaster account, a traditional ticket will be printed for you to use.

There is no mobile delivery fee associated with a mobile ticket. However, your cellular carrier may charge a fee to browse the internet on your smartphone. Please consult your cellular plan for any additional charges.

  1. After selecting the preferred game, click 'Transfer'.
  2. Check the box below each seat you want to transfer. Click 'Transfer To'.
  3. To send tickets via text or email, you must select an address book contact or manually enter a phone number or email address.

Download the free Penguins app for iPhone and Android by searching "Pittsburgh Penguins" in the App Store or on Google Play, or update to the newest release today!

For additional assistance, including log in troubleshooting, please call 412.642.PENS to speak to a Pittsburgh Penguins Ticketing Representative.