Need to Know

Getting Here:

The Culture + Entertainment District is under construction, with more than $600M in city-building projects led by CMLC underway in the area, as well as the Calgary Stampede’s Sam Centre and the City of Calgary’s Green Line LRT, resulting in significant road closures and detours.

We know that construction of this nature can be disruptive, but we are confident that The C+E will be an exceptional destination for Calgarians and tourists alike when complete, so we appreciate your patience while we bring the vision to life.

During this time vehicle and pedestrian access to the ‘Dome will be restricted and parking may be limited.

Click here for more information

Parking Information:


For those attending the game, parking is available for $4.00 at Platform Calgary (399 9 Avenue S.E.) after 5 p.m. Vehicles must be removed by 6 a.m. the day following the game.

  • Plan your journey and leave plenty of time.
  • $12 – Parking at 11th Ave lot

  • Plenty of public parking is available in the south of Stampede Park.

  • Use transit, park and ride or walk to arrive at the Scotiabank Saddledome.

Hockey Happy Hour:

Come early and score deals on food and drink. HHH starts one-and-a-half hours before game time and ends 30 minutes before puck drop. You can get a 14 oz. draught, 1 oz. highball and 6 oz. house wine, along with a cheesburger, pizza slice and hot dog for just $6.

Want some new gear? There's also an additional 10% off regular-priced CGY teamstore merchandise.

Game Day Essentials


Fans and Season Ticket Members with Saddledome parking passes (Lot A, Parkade 1-3, Lot 2, or Park as Directed) can enter their lots on the North side of the Scotiabank Saddledome through the 5th Street SE entrance.

Limited parking is available on the South side of Stampede Park. All fans who plan to arrive and park on Stampede Park must enter through the South Stampeder Park gate on 25th Avenue and Olympic Trail. Parking is available two hours before the event, and there is a $18 parking fee.

We encourage fans to take the CTRain to the Scotiabank Saddledome. Disembark at the Victoria Park Stampede Station to walk to the Scotiabank Saddledome.


Want to get to the game early? Doors open 90 minutes before puck drop for all Calgary Flames home games, and all concessions, restaurants and retail stores will be ready for you!

Scotiabank Saddledome security is managed in-house with a staff that provides professional protection for the facilities, guests and performers. To allow guests to enter the venue as quickly and efficiently as possible, guests will now be asked to remove cell phones and keys from their pockets and place them, as well as bags/purses, on a small table beside the magnetometer for inspection. Bags and purses should not exceed 12" x 12" x 6".

These security measures are designed to expedite your entry into the venue. To ensure easy access and minimal delays, patrons are encouraged to arrive early and travel light. The implementation of these procedures will be new for everyone so we thank you in advance for your patience and strongly encourage planning ahead to allow adequate time for entry.

Ticket Office

Head to our main ticket office, located in the NE corner of the Saddledome, inside the TELUS Club entrance, for any ticket inquiries.

Want to buy some last minute tickets to the game? Head to one of our Ticketmaster locations, set up in both the main West entrance, as well as the TELUS Club entrance at the NE corner of the Saddledome.

Guest Services

The Scotiabank Saddledome is committed to providing a safe and comfortable atmosphere. Any guest in need of assistance during an event should seek a Guest Services Representative, Usher or Security Officer. Guest Services is located on the main concourse level at Section 226, just inside the west doors and is staffed with knowledgeable Guest Services Representatives who will be able to assist you with questions. Guest Services is open from doors opening to a 1/2 hour after the conclusion of the event.

Flames FanAttic

FanAttic is Calgary's Authentic Team Store and the official retailer of the Calgary Flames and Calgary Hitmen Hockey Clubs as well as the Calgary Roughnecks Lacrosse Club. FanAttic offers the widest selection of Flames, Hitmen and Roughnecks merchandise for fans of all ages. The latest styles are offered in apparel, headwear, memorabilia and your favourite player's jersey. The Main FanAttic store is located at the West Entrace of the Scotiabank Saddledome and is open 12-5 p.m. on non-game days. There are several smaller store fronts located around the concourse and club level on game days, and are open from 12 p.m. - end of the event.


Warmup begins 31 minutes before the scheduled game time and is 16 minutes in length. Each period of play contains three separate TV timeouts which are two minutes in length. These happen at the first even strength whistle that is not an icing call after the 14:00, 10:00 and 6:00 mark of each period.

The two intermission breaks are 18:00 in length and the teams re-enter the ice surface with approximately 90 seconds left in that time frame. The Game Presentation department produces a script to help guide the content of our in-arena show every night. Filling the breaks in the action and giving the C of Red an entertaining and engaging hockey experience. When spending three hours at the Scotiabank Saddledome for a Flames Game, hockey fills one hour, Game Presentation fills the other two.

Food & Beverage

At the Scotiabank Saddledome there are great dining options available. The Saddleroom Grill offers a premium dining experience, Dutton's Original 16 Lounge showcases great food and cold beer, the TELUS Club Dining Room offers a full buffet and your favourite concession treats are available on the concourse


Saddleroom Grill

Located on the Terrace Level, east side, the Saddleroom Grill offers a full-service à la carte menu prior to most Saddledome events, with great views of either the surrounding river valley or the ice surface. The Saddleroom Grill is accessed via elevator located in the North TELUS Club entrance. Please call the reservation line at (403) 777-3694 to confirm openings.

TELUS Club Buffet

Our TELUS Club level features the exquisite dining of the Club buffet. The TELUS Club Dining Room can accommodate 300 people before Flames games and major concerts. Please note - the TELUS Club Dining Room is available to Club ticket holders only during events. Please call the reservation line at (403) 571-9733 to confirm if the Dining Room is open for a particular event.


Dutton's Original 16 Lounge

Watch sports events on the large screens in the lounge prior to the live action on the ice. Seating is available on a first-come, first-served basis and reservations are not available. Open one to two hours before scheduled events.

Alumni Lounge

The Alumni Lounge is open 1 ½ hours prior to Flames games and is located on the west terrace level (available by stairs through Section 215/216 on the elevator located outside the west entrance). The Alumni Lounge is also open for select concerts and special events. Seating for the Alumni Lounge is on a first-come, first-served basis.


Open two hours prior to events, located through the TELUS Club entrance, in the NE corner of the building. This facility can accommodate 300 people before Flames’ home games and concerts. Please note – the TELUS Club Dining Room is available to Club ticket holders only during events.

Ultra Club

The Ultra Club is open 1 ½ hours prior to Flames games and is located on the East Concourse. The Ultra Club is also open for select concerts and special events. Seating for the Ultra Club is on a first-come, first-served basis.

Frequently Asked Questions

What should I do when I'm locked out of my account?

Call customer service at 403-777-4646 option 1 and an account manager will assist you in resetting your password.

How do I access my tickets?

Download the offical Calgary Flames app app and go to for detailed instruction on how to access and transfer your tickets.

How can I check the lost and found?

Lost and found inquiries may be made over the phone at 403-777-4646 option 1, by email at [email protected] or in person at the main ticket office.

Where can I park when visiting the ticket office?

Short-term parking is located in Lot A for non-event days.

Who can I talk to about a general inquiry or complaint?

General inquiries and complaints can be made by emailing [email protected], in person at the main ticket office or over the phone.

How can I get a Calgary Flames fan pack?

Provide your name and mailing address via phone or email.