Last updated: September 15, 2023

When you use our services, visit the venue, or become a premium member (suites and club seats), you choose to trust us with some of your personal information. We appreciate your trust and will work hard to continue to deserve it. This Privacy Policy ("Privacy Policy") describes how Calgary Sports and Entertainment Corporation and its subsidiaries and affiliates, and all related and affiliated entities (collectively "CSEC," "we," "us," or "our"), may collect, use, and share your personal information, and the choices you have with respect to your personal information, in connection with the platform (the "Platform"), which is available through our website located at  and any other websites and team applications (“Apps”) operated by CSEC that link to this Privacy Policy (each, a "Site"). The Platform provides individual end users ("Users") with the ability to access material, information, and content (collectively, "Content"), and our related services, in-venue events, Apps, social media pages, and email and other electronic communications (collectively, "Services") (the Content and Services are incorporated into the Platform for purposes of this Privacy Policy). Finally, Users may be able to purchase merchandise and other products (collectively, "Products") on or through the Platform..

CSEC is the operator of the Scotiabank Saddledome, NHL's Calgary Flames, AHL Calgary Wranglers, NLL's Calgary Roughnecks, WHL’s Calgary Hitmen, Concerts and CFL’s Calgary Stampeders. Scotiabank Saddledome Arena is home to the NHL's Calgary Flames, AHL Calgary Wranglers, NLL's Calgary Roughnecks, and WHL Calgary Hitmen and Concerts("Related Home Teams"). As a result, we may receive your personal information from, and share your personal information with, the Related Home Teams and other related CSEC entities as further described in this Privacy Policy. This Privacy Policy, however, only governs the collection, use, and sharing of information by CSEC in connection with the Platform.

CSEC reserves the right, at any time, to modify this Privacy Policy. If we modify how we collect, use, or share personal information, we will post the updated Privacy Policy on this page. In some cases, we may notify you about an update by sending you an email, posting a notice about the update on the Platform, or other means as may be required by applicable law. In all cases, your continued use of the Platform following posting or other notification of changes constitutes your acknowledgement of such changes. Please review this Privacy Policy periodically to keep up to date on our most current policies and practices.

This Privacy Policy covers the following topics:


Personal Information Collected. We want you to understand the types of personal information that we may collect about you. The personal information we collect, and how we use it, depends largely upon how you use our Platform, and may include the following categories of personal information. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

  • Contact Information, such as your or your organization's name, email address, phone number, mailing address, and social media handle.
  • Ticket Membership Information, including when you register for suites or club level memberships available through the Platform. Information collected may include the contact information listed above, ticket holder status, ticket purchase data, membership benefits information, in-venue data, e-commerce data, consumer research information, or other profile information.
  • Demographic Information, such as date of birth, age, gender, education, special needs/accessibility information, household income, occupation, home ownership, marital status, military or veteran status, or number of children.
  • Payment Information, such as payment amounts and payment methods used to complete transactions in-venue or through ticket platforms and box offices. Payment processing services connected with your use of the Platform may be provided to you by us or a third-party payment processor.
  • Transaction History, such as purchase activity through the Platform or in-venue, events you attend at the venue, time spent at the venue, use of WiFi at the venue, and other details about your transactions through the Platform, in-venue, or through Related Home Teams or Related Ticket Platforms. This information may be captured through the use of digital ticketing or RFID technologies.
  • Marketing Information, such as any marketing or communications preferences, and details about how you engage with our communications.
  • Survey and Contest Responses, such as the information you provide in response to our surveys, questionnaires, or contests.
  • Online Activity Information, such as the website you visited before browsing to the Platform, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
  • Browser & Device Information used to access our Platform, such as unique identifiers, browser type and settings, device type and settings, operating system, and mobile network information including carrier name and phone number. We also collect personal information about the interaction of your browsers and devices with our Platform, including IP address, crash reports, system activity, and general location information such as city, state, or geographic area.
  • Communications, such as the information associated with your requests or inquiries, including for support, assistance, or event/ticket information, and any feedback you provide when you communicate with us. We and our service provider may also record or monitor any call or chat you have with us for quality control or training purposes, or to enforce our rights.

Sources of Personal Information. We obtain personal information from a variety of sources, which may include the following sources:

  • Personal Information You Provide. CSEC collects personal information when you voluntarily submit it to us, including through offline interactions, such as when you fill out a form on the Site, participate in a survey, call customer service, visit the venue, or communicate with us.
  • Personal Information Automatically Collected. CSEC, our service providers, and our advertising partners may automatically log information about you, your computer, or mobile device, and your activity over time on our Platform and other sites and online services, such as the online activity information and device information listed above. Like many online services, we use cookies and similar technologies to facilitate some of the automatic data collection described above, which may include the following:
  • Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
  • Flash cookies, or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
  • Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.
  • Local storage, which is used to save data on a visitor's device. We may use data from local storage to, for example, turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our Platform, and remember your preferences.
  • Session replay technologies, which are third-party software used to record a video replay of Users' interactions with the Site. The video replay may include Users' clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We may use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how Users interact with and use the Site, and identify areas for improvement.

Personal Information Obtained In-Venue. We collect personal information when you visit the venue, such as through video surveillance and as necessary to operate our venue and the respective event, to provide our services to you (including, for example, wheelchair accessible space, or a sign language interpreter), and as otherwise described in this Privacy Policy or as noticed in-venue.

Personal Information Obtained from Third Parties. In some circumstances, we may collect personal information about you from third party or publicly available sources, such as our service providers, Point of Sale systems, digital team apps, data analytics partners, third-party ticketing platforms or box offices, operating systems and platforms, social media platforms, data providers, or event promoters, producers, sponsors or performers. We may merge or combine such personal information with the personal information we collect from you directly or automatically.

Personal Information Shared by Related Home Teams and Related Ticket Platforms. We may receive personal information, such as ticket sales, purchasing behavior and payment information, team preference or mailing list signup, and other information about your interactions with our Related Home Teams and Related Ticket Platforms (described further below). We may merge or combine such information with the personal information we collect from you directly or automatically.

Referrals. Users of our Platform may have the opportunity to refer to us colleagues, friends, or other contacts and share their contact information and other personal information. Please do not provide us with someone's personal information unless you have their permission to do so.


CSEC’s primary purpose in collecting personal information is to provide the Content, Services, and Products and to operate our business. We also use personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

To Provide the Platform. We may use personal information to operate our business. For example, we use personal information to:

  • process your transactions, including in-person services when you visit our venue, such as ticket or Product purchases;
  • establish, manage, monitor, and maintain your ticket membership;
  • improve and personalize your experience on or with the Platform;
  • verify your identity for authentication and security purposes, or determine your eligibility for offers and promotions;
  • help us return lost property to its rightful owner;
  • manage access to specific areas of our events and the venue;
  • to provide you with appropriate services (for example, wheelchair accessible space, or a sign language interpreter);
  • communicate with you, including providing notices about your ticket membership, purchase, and responding to any of your requests, feedback, or questions;
  • provide any contests, surveys, sweepstakes, or other promotions you participate in;
  • provide maintenance and support; and
  • fulfill any other purpose for which you provide personal information.

Research and Development. We use personal information for research and development purposes, including to study and improve the features and functionality of our Platform and our business, understand and analyze the usage trends and preferences of our Users, and develop and improve our Content, Services, and Products. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous or de-identified data by removing information that makes the data personally identifiable to you or your device, whether directly or indirectly. We will maintain and use any de-identified data without attempting to reidentify the data. We may use this anonymous or de-identified data and share it with third parties for our lawful business purposes.

Direct Marketing. We may send you CSEC -related or other direct marketing communications as permitted by law, including materials, updates, information, special offers, and promotional material from us and our business partners. You may opt-out of our marketing communications as described in the "YOUR CHOICES" section below.

Interest-Based Advertising. We may work with third-party advertising companies and social media companies to help us advertise our business and to display ads for our Platform, Products, and events. These companies may use cookies and similar technologies to collect information about you (including the online activity information and browser & device information described above in the section called "Personal Information Automatically Collected") over time across our Platform and other websites and services or your interaction with our emails and use that information to serve ads that they think will interest you. In addition, some of these companies may use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms. You can learn more about your choices for limiting interest-based advertising in the "YOUR CHOICES" section below.

To Comply with Laws and Regulations. We will use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Platform, our venue, and our Products, business, databases, and other technology assets; (b) protect our, your, or others' rights, privacy, safety or property (including by making and defending legal claims or in response to health emergencies or an incident at an event); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Platform; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.


In addition to the specific situations discussed elsewhere in this Privacy Policy or at the point of collection, we may share your personal information with the following entities or persons:

Related Companies. We may share your personal information with our affiliates, subsidiaries, and other related companies.

Related Home Teams. We may share your personal information with our Related Home Teams in which you might be interested.

Related Ticket Platforms. We may share your personal information with our related ticketing platforms (e.g., Ticketmaster) and box offices.

Event and Venue Partners. We may share your personal information with third-party event performers, promoters, producers, sponsors, sports teams, and concession or retail vendors to operate an event or the venue. In certain circumstances, you may direct us to disclose your personal information to or interact with these third parties as part of attending an event, visiting the venue, or making a purchase. However, in other cases, these third parties may also receive your personal information from us because we think their products or services may be of interest to you.

Service Providers. We may share your personal information with third parties who perform services on our behalf that are necessary for the orderly operation of our business. For example, we work with service providers that help us perform website hosting, e-commerce, payment processing, ticket fulfillment, maintenance services, database management, analytics, fraud protection, marketing, customer relationship management, finances, and other purposes.

Advertising Partners. We may share your personal information with our partners and sponsors to send you information about products, events, and services you may like. We may also share usage information about our Platform, including searches, transactions, and profile information with our partners and sponsors for online advertisement purposes, including for the purposes described in the "Interest-Based Advertising" section above.

Contests and Joint Marketing Partners. We may also share your personal information with other partners in order to provide you with content and other features through the Platform, and such partners may send you promotional materials or otherwise contact you regarding products and services that they offer. When you choose to enter a contest or sign up for a contest, we may share the personal information you provide as part of the offer with the named co-sponsors or other third parties affiliated with such offer.

Other Users of the Platform and the Public. You may be able to submit content to the Platform (such as comments, questions, stories, reviews, surveys, blogs, photos, and videos), or may win a contest/sweepstakes that we may publicly post, and we may identify you by displaying information such as your name, username, or social media handle along with the content you submit. By attending an event at the venue, you may be captured by video which may be shared publicly. We do not control how other Users or third parties use any personal information that you make available to other users or the public.

Professional Advisors. We may share personal information with persons, companies, or professional firms providing CSEC with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Law Enforcement. Under certain circumstances, we may be required to disclose personal information to law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Authorities and Others for Compliance, Fraud Protection, and Safety. We may disclose personal information in the good faith belief that such action is necessary to comply with a legal obligation or for the purposes described above in the section titled "For Compliance, Fraud Prevention, and Safety."

Business Transaction Participants. We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).


You can make the following choices regarding your personal information:

Review and Request Changes to Your Personal Information. The accuracy of the personal information we have about you is very important. You have the right to correct and update your personal information by directly accessing your membership account and profile information. You may also request that we correct your information by contacting us. Note that we may keep historical information in our backup files as permitted by law.

Email Communications. If you provide us with your email address in order to receive communications, you can opt-out of marketing emails at any time by following the instructions at the bottom of our emails. Please note that certain emails may be necessary for the operation of our Platform, such as those about your membership or to deliver notifications directly to you through the Platform. You will continue to receive these emails, even if you unsubscribe from our marketing communications.

Cookies. Most browsers let you remove or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit

Analytics. The Site may use Google Analytics to help us analyze how the Site is being accessed and used. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. To opt-out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on, available here.

Advertising Choices. If you wish to minimize the amount of interest-based advertising you receive, you may block third-party cookies in your browser settings, use browser plug-ins/extensions, and use your mobile device settings to limit the use of the advertising ID associated with your mobile device. You can also opt out of interest-based ads from companies participating in the following industry opt-out programs by visiting the linked websites: the Network Advertising Initiative ( and the Digital Advertising Alliance ( Some of the companies we work with may offer their own opt-out mechanisms. For example, you can learn more about how Google uses cookies for advertising purposes by clicking here and opt-out of ad personalization by Google by clicking here.

Many of the opt-out preferences described in this section must be set on each device or browser for which you want them to apply. Please note that some of the advertising companies we work with may not participate in the opt-out mechanisms described above, so even after opting-out, you may still receive interest-based advertisements from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Do Not Track. Some browsers may be configured to send "Do Not Track" signals to the online services that you visit. The Site currently does not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit


We build security into our Platform to protect your information. Our Platform is built with reasonable security features designed to protect personal information. The insights we gain from maintaining our Platform help us detect and block certain security threats.

We exercise reasonable care in providing secure transmission of personal information from your devices to our servers. We try our best to safeguard personal information once we receive it, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.


Our Platform may contain links to other websites and apps not operated or owned by us. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these third-party websites and apps. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We have no control over, and are not responsible for, the actions and privacy policies of third parties and other websites and apps. We encourage you to read the privacy policies of the other websites and online services you use.


CSEC is based in Canada, and we have service providers in Canada, the United States, the EU and potentially other countries. Your personal information may be collected, used, and stored in these countries or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. By providing your personal information, where applicable law permits, you specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein.


This section applies only to Canadian residents and supplements the practices described in this Privacy Policy. It describes how we collect, use, and share personal information of Canadian residents, and their rights with respect to their personal information.

Description of Privacy Practices. The following table sets forth the categories of personal information that may be processed, and how such information may be used, when provided for the specified purpose. For a description of the categories of personal information processed, see the section titled, "PERSONAL INFORMATION WE COLLECT." For a description of each of the processing purposes, see the section titled, "HOW WE USE PERSONAL INFORMATION."

All categories of personal information that we process may be shared with third parties to operate our business and for the purposes described in this Privacy Policy or at the time of collection. We may also "sell" your personal information to a third party in exchange for monetary or other valuable consideration or process it for targeted advertising in the manner described in the section titled, "Interest-Based Advertising," each as further detailed in the table below. For a description of the categories of third parties mentioned in the table, see the section titled, "HOW WE SHARE PERSONAL INFORMATION." To exercise your right to opt out of "sales" or targeted advertising, see "How to Exercise Your Canadian Privacy Rights" below.



   Categories of Personal Information Processed    Processing Purpose    Personal Information is "Sold" or Used for "Targeted Advertising"
   Contact Information    To Provide the Platform    May be "sold" to Event and Venue Partners, and Sweepstakes and Joint Marketing Partners
   Direct Marketing    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Ticket Membership Information    To Provide the Platform    May be "sold" to Event and Venue Partners
   Direct Marketing    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Demographic Information    Research and Development    No
   Direct Marketing    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Payment Information    To Provide the Platform    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Transaction History    To Provide the Platform    May be "sold" to Event and Venue Partners
   Research and Development    No
   Direct Marketing    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Marketing Information    To Provide the Platform    No
   Research and Development    No
   Direct Marketing    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Survey and Contest Responses    To Provide the Platform    No
   Research and Development    No
   Direct Marketing    May be "sold" to Marketing Partners
Online Activity Information;
Browser & Device Information
   To Provide the Platform    No
   Research and Development    No
   Direct Marketing    No
   Interest-Based Advertising    May be used for "targeted advertising" by us and our Advertising Partners
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
Communications    To Provide the Platform    No
   Research and Development    No
   Direct Marketing    No
   To Comply with Laws and Regulations    No
   For Compliance, Fraud Prevention, and Safety    No
   Referral Information    Direct Marketing    No



Your Canadian Privacy Rights. Under Canadian law, you may request the rights listed below. Please note, these rights are not absolute, and, in some cases, we may not be able to respond to your request, such as when a legal exemption applies or if we are not able to verify your identity.

  • Access. You can request that we confirm whether we process your personal information and to access that personal information.
  • Correct. You can ask us to correct inaccurate personal information that we maintain about you.
  • Delete. You can ask us to delete personal information provided by or obtained about you.
  • Port. You can request to obtain a copy of personal information in a portable and, to the extent technically feasible, readily usable format.
  • Opt-out of "sales" and targeted advertising. If we "sell" your personal information or engage in "targeted advertising" according to Colorado law, you can opt-out.

How to Exercise Your Canadian Privacy Rights. You may request to exercise the Canadian privacy rights described above as follows:

Right to access/port, delete, or correct. You can request to exercise your access/port, deletion, or correction rights by emailing [email protected].

  • Right to opt-out of "sales" or targeted advertising. You can request to opt-out out of "sales" or the automatic collection of data on our Site by cookies and similar technologies for targeted advertising by emailing [email protected] Note that due to technological limitations, if you visit our Site from a different computer or device, or clear cookies on your browser that store your preferences, you will need to return to this screen to select your preferences.

Authentication Process. We reserve the right to confirm your Canadian residence to process your requests and will need to confirm your identity to process your requests. This is a security measure to, for example, help ensure we do not disclose information to a person who is not entitled to receive it. The identity verification process may vary depending on how you submit your request. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

Authorized Agents. Consistent with Canadian law, you may designate an authorized agent to make an opt out request on your behalf using the method described above. If you do so, we may require proof of your identification, the authorized agent's proof of identification, and any other information that we may request in order to verify the request, including evidence of valid permission for the authorized agent to act on your behalf.

Right to Appeal. If we decline to take action on your request, you may appeal such refusal by emailing us at [email protected] within a reasonable time period after we sent you our decision.


If you have any questions or concerns about our Privacy Policy or any other privacy or security issue, please contact us at [email protected].