What is the minimum age to work in the program?

The minimum age is 15.

How long are the shifts?

Shift lengths run from 5-5.5 hours in length for concessions and approximately 3 hours for runners at the Saddledome.

How much money can we make?

If your group fulfills the 120-shift requirement will make a minimum of $5880.

When do we get our cheque?

Cheques for all events worked during a month are processed and will be deposited within 30 days from the end of the month worked.

Where do we park?

For Flames games, parking is available at Manchester parking lots. A shuttle bus operates between this lot and the Saddledome for Flames games only. For non-Flames events there is limited parking on site at the Scotiabank Saddledome.

McMahon Stadium operates similarly; staff park in Lot 10 at the University of Calgary and a shuttle drops off at the staff door.

Do we get to pick the dates we work?

A list of dates available will be provided to groups, we encourage all groups to choose the dates that work best for them.   All groups must work at least one date in the mandatory game block and should choose at least five alternate dates in case the first choice is unavailable.

What is the mandatory game block?

The mandatory game block is a group of games close to Christmas, that we historically have trouble staffing. A list of mandatory game dates is sent out once the schedule is released.

ProServe was created to provide responsible liquor service training to licensees and their staff working in liquor service, retail businesses and the provision of security services in licensed premises in Alberta. It is applicable for staff working on-premises (bar, restaurant, private club or mass assembly venue), in a retail establishment or other in activities surrounding liquor service (delivery service, liquor sampling or a licensed public special event).

This program is designed to:

• Help licensees and staff fulfill social responsibilities
• Help achieve a balance between creating a safe and enjoyable atmosphere for patrons and reducing liability
• Help liquor industry workers understand and apply relevant liquor legislation
• Promote the responsible sale of liquor in service and retail environments
• Provide the knowledge to identify signs of intoxication and the techniques to effectively refuse or discontinue service

Start Times for Flames and Roughnecks Games:

• Doors open 1.5 hours prior to the game starting
• Group Leaders start 2.5 hours pre-event
• Stand workers start 2 hours pre-event
• Runners start 60 min pre-event

For Non-Flames Events (Hitmen, Wranglers and most Concerts):

• Doors open 1 hours prior to the game starting
• Group Leaders start 2 hours pre-event
• Stand workers start 1.5 hours pre-event

For Stampeders games, the gates open 1.5 hours prior to kick off:

• Doors open 1.5 hours prior to the game starting
• Group Leaders start 2.5 hours pre-event
• Stand workers start 2 hours pre-event

• Black, non-denim pants. No tights, yoga pants, joggers, or leggings. Pants must be full length.
• Black shirt-must have sleeves; may be a dress shirt, golf shirt or clean, wrinkle free t-shirt. No logos, slogans, or pictures
• Comfortable, rubber soled shoes and socks. They must have covered heels and toes
• Collar length hair must be tied back; earrings and facial piercings must adhere to our piercing policy
• Plain black hat. Hats may have your group logo, or you can purchase a hat from CSEC at a cost of $10.00

Please dress according to the weather conditions for shifts worked at McMahon Stadium (jackets, hats, and gloves)

All workers are supplied with a nametag and apron.