Can I purchase additional tickets to games when I have multiple requests for my tickets?

Yes, you can purchase additional tickets at am.ticketmaster.com/kse/buy or by getting in touch with your Avalanche Account Manager. This is based on availability, and prices are subject to change

What time do doors open for Avs games and when does pre-game skate begin?

Doors open for Avs games 90 minutes before the game for Club and Suites, and 60 minutes before the game for the rest of the arena.

What am I able to bring into Ball Arena?

You can bring bags 10in. x 6in. x 4in., they will be subject to being searched through x-ray or visual screening. You may bring an empty metal or plastic water bottle (no glass) that are 32oz or less. You can find more info at https://www.ballarena.com/plan-your-visit/arena-policies-faq/

Are there payment plan options for my season ticket plan?

Yes, there are a variety of payment plans for season ticket plans, they change year over year. It is recommended you get in touch with your Avalanche Account Manager to go over the options available. You can view your current payment schedule on am.ticketmaster.com/kse

Do I get Postseason tickets with my half season or partial plan?

You will get postseason priority over the general public by being a half or partial plan member. The more games you commit to the higher the priority, Full Season gets the highest priority.

How will I be provided updates and information on my package?

You will receive important updates on your plan via email from the address [email protected]. To opt into emails that will regard things like the playoffs or seat and plan selection you can follow this link: https://kroenke2.teamkse.com/Avalanche-Membership-Preference.html

Do I need to put down a deposit for the A-List if I want to upgrade my package?

Having a membership gives you higher priority for any upgrades that may become available, so you do not need to put down an A-List deposit. You have higher priority as you've already committed to a membership.

If I have an issue at a game, what is the best thing to do?

For any issues at games you can always go to the guest relations booths found in the Grand Entrance or by section 376 on the concourse. You can also send a text to 920-520-2255 with your seat location, question, or issue and the arena staff will assist you. You can also visit any of our Ticket Sales and Service tables and chat with an available representative and they will get in touch with the correct people to help.

What food and beverage options are offered at Ball Arena?

There are a variety of food and beverage options at Ball Arena, all concessions are cashless. There are options for most dietary restrictions.

What are the Terms & Conditions for having a plan with the Colorado Avalanche?

Terms & Conditions can be found here: https://cms.nhl.bamgrid.com/images/assets/binary/290788766/binary-file/file.pdf