Step 1

Sign in to your One Roof Sports & Entertainment Account Manager

Step 2

Click "Tickets" at the top of your home page

Step 3

From your available Kraken home season tickets, click "Select Event"

Step 4

Click on the 3 dots above "More" and you will see a pop-up. Click "Return" to access the exchange feature.

Step 5a

Choose the seats you will be exchanging and select "Continue" to confirm.

Step 5b

Select the reason for your exchange and click "Continue"

Step 6

Once you review the details of your exchange, click "Submit"

Step 7

When you see the confirmation, your exchange is complete!

Step 1

Sign in to your One Roof Sports & Entertainment Account Manager

Step 2

Select your name in the top right corner of the home page and click on "Account Activity"

Step 3

You will see an Account Credit section showing your balance

Step 1

Sign in to your One Roof Sports & Entertainment Account Manager

Step 2

Click "Buy" at the top of your home page

Step 3

From the available Kraken home games, click "Select" on the game you wish to purchase

Step 4

Choose the seats you wish to select for that game. Click "Checkout"

Step 5

When checking out click "Use Credit" to apply your account credit to your new tickets. Click "Pay Today"

Step 6

If price of ticket(s) exceeds available credit, you will need to pay the difference via credit card

Step 1

Log in to One Roof Sports & Entertainment Account Manager on a web browser using the email associated with your ticket account.

Forgot your password? Select the Forgot Password option to reset it. You can choose to receive a one-time code by email or text message to reset your password. Enter the code and set your new password to log in.

Donate ticket functionality isn't currently available in the Kraken Mobile App, but you can still access it by signing in on a web browser on your phone, tablet, laptop or computer.

Step 2

Select Manage Tickets to view your games and click Select Event for the game you wish to donate tickets for.

Step 3

Tap the More button in the upper right hand corner to unlock the Donate button. Click the Donate button to proceed.

Step 4

Check the boxes for the seats you'd like to donate and click Continue.

Step 5

In the drop-down to Select Your Charity, there will be one option to select Vet Tix. Select Continue to proceed and transfer your tickets to Vet Tix. No further contact information is needed.

To receive a tax receipt for your donation, you can request one through Vet Tix here. Scroll down and tap the I Have A Donation Question button to enter your ticket donation information and request a receipt.