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Update on 2020-21 Ticket Policy

Update on 2020-21 Ticket Policy

by Washington Capitals @Capitals /

As we all look forward to the start of the 2020-21 NHL season, there are so many reasons to be excited to see the Capitals return to the ice. We continue to work diligently with local health officials and the DC government to identify any and all protocols that would facilitate a return to live events as soon as practically possible in a manner that prioritizes the safety of our fans, our players, and our employees. These efforts remain a priority for our organization and for The District's leadership. At this time, while we remain very optimistic about the potential to host fans at Capitals games at some point during the 2020-21 season, we must begin the season without fans in attendance. If you have any questions regarding tickets for the 2020-21 season, please contact your Capitals representative directly, or contact the Capitals Sales and Service team at  202.266.2350 or


What is the status of the 2020-21 NHL season?

We are still waiting for the 2020-21 schedule to be released by the NHL.   


What is the status of fans in attendance at Capital One Arena for the 2020-21 season?

While we remain hopeful for the potential to host fans at Capitals games at some point during the 2020-21 season unfortunately, we must begin the season without fans.


What happens to my season ticket location?

Your season ticket location will remain on your account and eligible for renewal for the 2021-22 season, and your membership tenure will remain intact


What ticket products will be available if fans are able to attend games during the 2020-21 season?

While we are unable to commit to any specific ticket plans or seat locations at this time, Club Red 365 members will receive priority access to purchase all ticket products offered at the time they are made available.


What happens to my funds currently on account for the 2020-21 season?

Any funds currently on your account will remain there as a credit for future ticket purchases, including the purchase of any available ticket products for the 2020-21 season and the 2021 NHL playoffs. Any funds remaining on your account at the conclusion of the 2020-21 season will automatically roll over to the 2021-22 season as a credit towards your renewal.

Additionally, as a thank you for your loyalty, the Capitals will apply a 3% bonus credit equal to the total value of total cash payments paid to date toward your 2020-21 membership. This bonus credit will be applied directly to the cost of your 2021-22 Club Red 365 membership on your renewal invoice.

*Funds must remain on your account in order to be eligible for the bonus credit offer


How was my 3% bonus credit calculated?

Your bonus credit amount is equal to 3% of the total cash paid to date toward your 2020-21 membership. Credit on account from the 2019-2020 season is excluded from this offer, as the 3% bonus has already been applied to those funds. Please note that the 3% credit applied in May is also not eligible for this bonus credit offer. Please contact a Capitals representative should you wish to receive a detailed financial summary of your account.


I am enrolled in an active plan for the 2020-21 season. Will I still be charged moving forward?

All scheduled automatic payments will be deferred until further notice.


Can I continue to make payments toward the 2020-21 season to be eligible for a higher bonus credit amount? 

Yes. Please contact a Caps Membership Services at or 202-266-2350


How do I receive a refund?

If a credit is not the best option you may request a refund by contacting a Caps Membership Services at or 202-266-2350.

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