Frequently Asked Questions

May-October

Can I reserve access for a group?
  • We recommend that groups with more than 10 guests make a reservation in order to have the best experience. This can be done at www.sportsmuseum.org/visit
Can I use a TD Garden Gold Card gift card to purchase access to Heritage Hall?
  • No gift cards, including TD Garden Gold Cards, can be used to purchase access to Heritage Hall
Am I still guaranteed entry if I miss my selected timeslot?
  • Unfortunately, if you miss the designated time on your pass to Heritage Hall, you will not be admitted entry. There are no refunds or exchanges on Heritage Hall admission purchases.
If my plans change and I can no longer visit Heritage Hall during the admission time slot, what are my options?
  • Unfortunately, there are no refunds or exchanges on Heritage Hall admission purchases.

Planning Your Visit to Heritage Hall

Is parking available?
  • Parking is available at the North Station Garage. For more information, click here.
Is there food and beverage available at Heritage Hall? Can I bring outside food and drinks into Heritage Hall?
  • No, there are no concessions available during your visit to Heritage Hall.. Outside food and drinks are not permitted in Heritage Hall either. If you or someone in your party has a medical condition, religious need, or other need to bring in food or beverage from outside of the arena, please reach out to TD Garden Customer Service in advance of your event at [email protected].
How do I get into Heritage Hall?
  • During the day, please go to The Sports Museum/Heritage Hall Box Office, which is located across the North Station East Side elevators and next to the TD Garden Box Office. All tours will begin there. Please arrive 10 minutes in advance of the tour time you signed up for so that we can check you in.
Can I leave and re-enter Heritage Hall?
  • No. Once you exit Heritage Hall, you will not be able to get back in. The same rule applies to those visiting with a membership.
How long can I visit Heritage Hall for?
  • When visiting before a Bruins game, you will have access for one hour. This hour will be dependent on the time you select when purchasing access to Heritage Hall.
Do you offer a discount in the ProShop powered by ‘47?
  • Heritage Hall visitors receive 10% Off purchases at the Proshop
    • *Cannot be combined with other offers. Offer valid on the date of the ticket only, must show Heritage Hall access pass to redeem, some exclusions apply.

Accessibility

Is Heritage Hall ADA accessible?
  • Yes, it is a fully accessible space with open caption on all the digital assets. While there is no tactile control, The Sports Museum offers personalized guided tour experiences for the visually impaired.
Are service dogs allowed?
  • Service dogs that are trained to provide services and tasks for persons with disabilities are permitted. Support or companion animals are not permitted.
Are strollers allowed in Heritage Hall?
  • If necessary, guests may bring strollers to the arena. On Games Day strollers are not allowed on the concourse, or in arena seating and must be checked at the Guest Services Office on Level 4, near Loge 4. TD Garden is not responsible for any lost, stolen, or damaged strollers.
Are restrooms available in Heritage Hall? Are they ADA accessible?
  • Yes, there are ADA accessible restrooms in Heritage Hall.

Visitor Conduct and Policies

Can I reserve access for a group?
  • We recommend that groups with more than 10 guests make a reservation in order to have the best experience. This can be done at www.sportsmuseum.org/visit
Can I use a TD Garden Gold Card gift card to purchase access to Heritage Hall?
  • No gift cards, including TD Garden Gold Cards, can be used to purchase access to Heritage Hall
Am I still guaranteed entry if I miss my selected timeslot?
  • Unfortunately, if you miss the designated time on your pass to Heritage Hall, you will not be admitted entry. There are no refunds or exchanges on Heritage Hall admission purchases.
If my plans change and I can no longer visit Heritage Hall during the admission time slot, what are my options?
  • Unfortunately, there are no refunds or exchanges on Heritage Hall admission purchases.
BACK TO TOP