Frequently Asked Questions

October - May

How do you access Heritage Hall?
  • During the Boston Bruins season guests are able to access Heritage Hall for select games two hours prior to the game, click here to view available date and how to purchase. The Boston Bruins also have events throughout the season within Heritage Hall. Click to view the most up to date events and programing calendar. Guests wanting more information on purchasing tickets to The Sports Museum and/or Heritage Hall, should also plan to visit the Ticket Service Center on Level 2. Hours on non-event days will be from 10am-3:30pm.
Is my ticket to Heritage Hall transferable?
  • Heritage Hall tickets are transferable but in order to access Heritage Hall on game days, you must have a ticket to the Bruins game.
Can I walk up and purchase admission to Heritage Hall in person, or do I have to purchase admission online?
  • All pregame access must be purchased through a Ticketmaster Account. To purchase tickets, visit bostonbruins.com/heritagehall. If you have any questions about purchasing access to Heritage Hall visit Guests wanting more information on purchasing tickets to visit the Ticket Service Center on Level 2. Hours on non-event days will be from 10am-3:30pm or contact [email protected]
Can I reserve access for a group?
  • Yes, groups can reserve access to Heritage Hall based on availability. Group purchasers can reach out to [email protected] for more information.
Can I use a TD Garden Gold Card gift card to purchase access to Heritage Hall?
  • No gift cards, including TD Garden Gold Cards, can be used to purchase access to Heritage Hall
If my plans change and I can no longer visit Heritage Hall during the dedicated time, what are my options?
  • Unfortunately, there are no refunds or exchanges on Heritage Hall admission purchases.
Can I visit Heritage Hall on a gameday without a ticket to the Bruins game?
  • Unfortunately, you will need to ticket to the game to visit Heritage Hall on a game day.
Do I need to download both my game ticket and my pass to Heritage Hall?
  • Yes, you will need to download both your game ticket and Heritage Hall admission separately. Your Heritage Hall admission ticket is mobile Your ticket can be accessed in Account Manager and can be downloaded to your mobile wallet. Further details can be found here.

Planning Your Visit to Heritage Hall

Is parking available?
  • Parking is available at the North Station Garage. For more information, click here.
Is there food and beverage available at Heritage Hall? Can I bring outside food and drinks into Heritage Hall?
  • Outside food and beverage is not allowed within TD Garden or Heritage Hall.
How do I get into Heritage Hall?
  • If you are accessing Boston Bruins Heritage Hall in the two hours before Boston Bruins home games, you should proceed directly to Boston Bruins Heritage Hall located on Level 2 of TD Garden. If you have access to the Boston Garden Society (BGS) elevators through your Boston Bruins game ticket, you can enter through the Boston Garden Society branded elevators. The BGS elevators can be found on Level 1 inside North Station and Levels P1-P4 in the North Station Garage. If you have Loge or Balcony tickets, you can access the Boston Bruins Heritage Hall entrance by taking the escalators located outside in The Hub on Causeway up to Level 2 and entering through the Boston Garden Society entrance (far right door). There will be signs pointing to the entrance.
    • If you are accessing Heritage Hall on a non game day, please use Hub escalators to enter via Level 2.
Can I leave and re-enter Heritage Hall?
  • No. Once you exit Heritage Hall, you will not be able to get back in
How long can I visit Heritage Hall for?
  • Typically guests take about an hour to visit Heritage Hall. You are welcome to stay as long as we are open.
Do I have to follow a tour guide through Heritage Hall?
  • Heritage Hall is a self-guided experience without tour guides. However, our ambassadors throughout the venue can answer questions and assist you during your visit.
Do you offer a discount in the ProShop powered by ‘47?

  • Heritage Hall visitors receive 10% Off purchases at the Proshop

    • *Cannot be combined with other offers. Offer valid on the date of the ticket only, must show Heritage Hall access pass to redeem, some exclusions apply.

Accessibility

Is Heritage Hall ADA accessible?
  • Yes, it is a fully accessible space with open caption on all the digital assets. While there is no tactile control, The Sports Museum offers personalized guided tour experiences for the visually impaired.
Are service dogs allowed?
  • Service dogs that are trained to provide services and tasks for persons with disabilities are permitted. Support or companion animals are not permitted.
Are strollers allowed in Heritage Hall?
  • If necessary, guests may bring strollers to the arena. On Games Day strollers are not allowed on the concourse, or in arena seating and must be checked at the Guest Services Office on Level 4, near Loge 4. TD Garden is not responsible for any lost, stolen, or damaged strollers.
Are restrooms available in Heritage Hall? Are they ADA accessible?
  • Yes, there are ADA accessible restrooms in Heritage Hall.

Visitor Conduct and Policies

Can I reserve access for a group?
  • We recommend that groups with more than 10 guests make a reservation in order to have the best experience. This can be done at www.sportsmuseum.org/visit
Can I use a TD Garden Gold Card gift card to purchase access to Heritage Hall?
  • No gift cards, including TD Garden Gold Cards, can be used to purchase access to Heritage Hall
Am I still guaranteed entry if I miss my selected timeslot?
  • Unfortunately, if you miss the designated time on your pass to Heritage Hall, you will not be admitted entry. There are no refunds or exchanges on Heritage Hall admission purchases.
If my plans change and I can no longer visit Heritage Hall during the admission time slot, what are my options?
  • Unfortunately, there are no refunds or exchanges on Heritage Hall admission purchases.
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