Calgary Flames Game Day Guide
Calgary Flames Fans

Game Day Guide

Everything fans need to know before heading to the Scotiabank Saddledome, from parking and entry to dining, guest services, and frequently asked questions.
Need To Know

Getting Here

The Culture + Entertainment District is under construction, with major city-building projects underway led by CMLC at a cost of over $600M. Some of these projects include Stampede's Sam Centre and the City of Calgary's Green Line LRT.

We know that construction of this nature can be disruptive, but we are confident that the C+E will be an exceptional destination for Calgarians and tourists alike when complete.

During this period, parking may be limited and pedestrian access to the 'Dome will be restricted, so fans are encouraged to plan ahead and leave extra travel time.

More Access Information
Parking Information

SpotHero Parking

2025/26 Season Flames Fans discounted parking With SpotHero

For those attending the game, parking is available at a discount with SpotHero Parking. Click the link below so see all options around the Scotiabank Saddledome.

  • Plan your journey and leave plenty of time.
  • Public parking is also available south of Stampede Park.
  • Transit and park-and-ride are encouraged when travelling to the Scotiabank Saddledome.
SpotHero Parking
Arrive Early

Hockey Happy Hour

Hockey Happy Hour begins one-and-a-half hours before game time and runs until 30 minutes before puck drop. You can get a 14oz. draught, 1oz. Highball's and 6oz. House Wine, along with a cheeseburgers, pizza slices and hot dogs for $6 each.

Timing

Warmup & Intermission

Warmup begins 31 minutes before scheduled game time and lasts 16 minutes. Each period of play contains three separate TV timeouts which are 2 minutes in length. The two intermission breaks are 18 minutes in length.

Before You Enter

Game Day Essentials

Parking

Fans and Season Ticket Members with Saddledome Parking Passes (Lot A, Parkade 1-3, Lot 2 or "Park as Directed") can enter their lots on the North Side of the Scotiabank Saddledome through the 5th Street SE entrance.

Limited parking is available on the South Side of Stampede Park for fans wanting to park and arrive there's $18 parking available. Fans are encouraged to take the C-Train and exit at Victoria Park/Stampede Station.

Building / Security

Doors open 90 minutes before puck drop for Calgary Flames home games, and all Concessions, Restaurants and Retail Stores will be ready for you.

Scotiabank Saddledome Security is managed in-house with a staff that provides professional protection for the facilities, guests and performers. Bags and purses should not exceed 12" x 12" x 6", and guests are encouraged to arrive early and travel light.

These security measures are designed to expedite your entry into the venue, to ensure easy access and minimal delays into the venue.

Ticket Office

The Main Ticket Office is located in the North East corner of the Saddledome inside the TELUS Club entrance.

Ticketmaster locations are also available at the Main West entrance and TELUS Club entrance at the North East corner for ticket purchases or inquiries.

Guest Services

The Scotiabank Saddledome is committed to providing a safe and comfortable atmosphere. Any guest in need of assistance during an event should seek a Guest Services Representative, Usher or Security Officer.

Guest Services is located on the Main Concourse Level at Section 226, just inside the West Doors and is staffed with knowledgeable Guest Services Representatives who will be able to assist you with questions.

Flames FanAttic

FanAttic is the official team store for the Calgary Flames, Calgary Hitmen, and Calgary Roughnecks. FanAttic offers the widest selection of Flames, Hitmen and Roughnecks merchandise for fans of all ages.

The Main FanAttic store is located at the West Entrance of the Scotiabank Saddledome and is open from 12-5pm on non-game days, with smaller store fronts located around the Concourse and Club Level on game days.

Food & Beverage

At the Scotiabank Saddledome there are great dining options available. The Saddledeome Grill offers a premium dining experience, Molson's Hockey House showcases great food and cold beers. the TELUS Club Dining Room offers a full buffet and your favourite concesssion treats are avaiable on the concourse.

Food & Beverage

Dining & Restaurants

Saddleroom Grill

Located on the terrace level east side, Saddleroom Grill offers a full-service à la carte menu before most events and views of either the river valley or the ice. The Saddleroom Grill is accessed via elevator located in the North TELUS Club entrance. Please call the reservation line at (403) 777-3694 to confirm openings.

View Menu

TELUS Club Buffet

Our TELUS Club Level features the exquisite dining of the Club buffet. The TELUS Club Dining Room buffet can accommodate 300 people before Flames games and major concerts, but is available only to Club ticket holders during events.

Call To Reserve
Food & Beverage

Bars

Molson Hockey House

Molson Hockey House

Watch sports events on the large screens in the Molson Hockey House prior to the live action on the ice.

More Information
Alumni Lounge

Alumni Lounge

Open 1.5 hours before Flames games on the West Terrace level (available by stairs through Section 215/216), with first-come, first-served seating.

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TELUS Club

TELUS Club

Open two hours before events through the North East TELUS Club entrance, in the NE corner of the building.

More Information
Ultra Club

Ultra Club

Located on the East concourse and is open 1.5 hours before Flames games. The Ultra Club is also open for select concerts and special events.

More Information
Food & Beverage

Saddledome Vendors

Explore featured food and beverage partners available throughout the venue.

Time Out Logo
TIME OUT
Centre Ice Logo
CENTRE ICE
Pizza 73 Logo
PIZZA 73
Tim's Logo
TIM HORTON'S
Rotisserie Logo
THE ROTISSERIE
Burgers + Brew Logo
BURGERS & BREW
Angry Chicken Logo
THE ANGRY CHICKEN
Shorty's Logo
SHORTY'S
Customer Service

Frequently Asked Questions

What should I do if I’m locked out of my account?
Call customer service at +1 (403) 777-4646, Option 1, and an Account Manager can assist with a password reset.
How do I access my tickets?
Download the official Calgary Flames app and use the Flames Ticketmaster Mobile Ticketing flow for ticket access and transfer instructions.
How can I check lost and found?
Lost and found inquiries can be made by phone at +1 (403) 777-4646, Option 1, by email at: [email protected] or in person at the Main Ticket Office.
Where can I park when visiting the ticket office?
Short-term parking is located in Lot A on non-event days.
Who can I talk to about a General Inquiry or Complaint?
General inquiries and complaints can be made by emailing [email protected], in person at the Main Ticket Office or over the phone.
How can I get a Calgary Flames Fan Pack?
Provide your name and mailing address via phone or email.