
Once a game has been exchanged, you cannot exchange it for another game during the season.
Only primary tickets purchased through your Season Seat Membership, either Full Season or Half Season, can be traded. Tickets purchased as a single game, including group tickets, nightly suite, or resale seats, may not be traded.
Due to limited availability, there are Ticket Trade blackout dates for the 2025-26 season. Additional games may be added if we reach our maximum trade allotment for each game.
The games to be included in the trade program will be determined shortly after the NHL schedule is released.
The Ottawa Senators reserve the right to disable the ticket trade program prior to the 72-hour window based on the ticket return rate. Early trades are encouraged.
Preseason games will only be exchangeable for other preseason games.
Log into your My Sens Account.
Select your game under My Tickets.
After selecting your game, click on ‘Exchange’. If ‘Exchange’ doesn’t appear beside ‘Transfer’ and ‘Sell’ click on ‘More’, then select ‘Exchange’.
Select which tickets you would like to exchange. Check the boxes to indicate which tickets you are trading. Then click on ‘Continue.’
This screen will display all the games you can exchange for, to select a specific game, click on ‘Select Event’ beside the corresponding event.
The sections highlighted in blue are the sections that correspond to your price level. Click on a section to zoom in.
Once you have selected your seats click on the shopping cart, then click ‘Continue’ in the pop-up window.
You will be presented with the confirmation screen. From here click on ‘Submit’ accept the term and conditions and click place order.