In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Canadian Tire Centre is committed to excellence in serving our fans and in making our facility accessible to all persons including those with disabilities.
Canadian Tire Centre is dedicated to creating fans for life in keeping with our corporate vision and values.
We strive to provide our fans with service that reflects the principles of dignity, independence, integration and equal opportunity. Our commitment is to provide all fans including those with disabilities, with the same opportunity to access, and benefit from, our goods and services.
Providing Goods and Services to People with Disabilities
Canadian Tire Centre is committed to removing barriers to accessibility for all our fans including those with disabilities.
Canadian Tire Centre welcomes fans with disabilities and their support persons. All fans entering our venue, including those acting as a support person, are required to hold a valid ticket. Tickets for a support person are subject to standard event pricing.
If a fan and their support person come to an event and have tickets in different sections, our Guest Services team will do their best to relocate them to a location where they can be seated together. The ability to do this will be based on availability and cannot be guaranteed. If they cannot be seated together, we will ensure that our fan can access their support person while in our venue.
If a support person does not have a ticket to the event, our Box Office will work with the fan to allow them to purchase a ticket, when available.
Canadian Tire Centre welcomes our fans with disabilities and their service animals. Service animals may accompany the fan in areas open to the general public. Fans should ensure that they have the proper documentation that identifies their animal as a certified service animal.
Notice of Temporary Disruption
Canadian Tire Centre will provide notice to the public when there is a temporary disruption of facilities or services used by our fans with disabilities to access our goods or services. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services that may be available. We will post this notice in reasonable places including the Box Office, Guest Services booth (located outside section 201 on the Main Concourse) and, where possible, at the point of disruption. When possible, disruptions that are known in advance will be posted online. These facilities or services include our passenger elevators, family washrooms, accessible stalls in all men's and women's washrooms, wheelchairs and Assistive Listening Devices.
Canadian Tire Centre will provide training to all employees and others who interact with our fans, as well as those who are involved in the development of corporate policies, practices and procedures. Canadian Tire Centre will also ensure that the staff of all third parties operating within our venue have received training on serving our fans with disabilities.
Training will cover the following:
This training will be done as part of our preseason training program each year. For all staff members that join our team after this point, this training will be provided within their new hire training classes. Ongoing training will be provided with respect to any changes to the Canadian Tire Centre's policies, practices and procedures.
Canadian Tire Centre is committed to providing exceptional customer service. We appreciate feedback from our fans on all issues, especially related to the way we provide goods and services to people with disabilities. All feedback should be directed to our Guest Services team in the method most preferred by the fan.
In person during an event, fans may visit our Guest Services team at the Guest Services booth located outside section 201 on the Main Concourse. For all other methods, please use the contact information below:
Canadian Tire Centre
1000 Palladium Drive
Ottawa, ON K2V 1A5
Phone: (613) 599-0100 (during regular business hours)
or (613) 599-0128 (during events & Ottawa Senators games only)
Where possible, fans should include the date of their visit and seating location. If they wish to be contacted about their feedback, fans should provide their name and contact information. Canadian Tire Centre will endeavour to provide timely responses to any feedback where requested.
Questions About This Policy
Any questions about this policy should be referred to our Canadian Tire Centre Guest Services team at the contact information noted above.