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Online Account Manager Guide

Account Manager
Mobile Ticketing Transferring Tickets Donating Tickets Selling Tickets

Managing Tickets

Account Manager provides many options to ensure that you get the best value out of your Season Ticket Membership. These options include transferring tickets, donating tickets and selling your tickets to other fans.

Tickets can be managed either through the upcoming events displayed on your "Homepage" or through the "Manage My Tickets" tab also located on your homepage.

"Manage My Tickets" - Tab

This page shows your upcoming games on a month by month basis. Just click on the game you want to manage (i.e. transfer, donate or sell tickets). On this page, you'll also see:

  • "Transfer & Resale" - Includes Transfers Received, Transfers Sent and Listed for Sale
  • To see upcoming events - Change the month at the top left or toggle through the months at the bottom of the page
  • "Advanced Options" - Lets you manage multiple games (i.e. transfer, donate or sell tickets)

Once you've selected the game you want to manage, you can do the following:

MOBILE TICKETING

Mobile ticketing is the safest, most convenient and flexible way to receive and manage your tickets. Mobile tickets provide:

  • Quick and easy entry to the arena using your smartphone
  • Ability to manage, transfer or sell your tickets on the go
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets
  • Easy way to go green by printing less paper

For more information, visit nhl.com/mapleleafs/members/mobile-ticketing

 

TRANSFERRING TICKETS

Through your Membership, you're able to send your tickets to anyone with a valid email address. By transferring your tickets, you're assuring that your client, season seat partner or guest will have exclusive and secure access to your tickets.

*Note: Once tickets have been accepted by the recipient, the original ticket holder has given up their rights and ownership of those tickets. Transferring can be done right up until 2 hours before the game.

STEP 1: MANAGE MY TICKETS PAGE
  • Click "Transfer Tickets"
  • Check the boxes next to the seats you want to transfer
  • Once the seats are selected, "Transfer" will light up blue at the top right with the number of tickets in brackets
  • Click "Transfer" and then "Continue" on the next pop up box

STEP 2: RECIPIENT PAGE
  • Choosing Transfer Recipient
    • For new transfer recipients, click "Enter a New Contact" and enter their name and email address twice
    • Once all fields are filled, "Add" will light up blue at the bottom right
    • Click "Add" and choose the new contact
  • Enter an optional message for the recipient
  • Set a Reminder Email
    • To ensure that your tickets are used, you can set a reminder if the recipient hasn't claimed the tickets
    • A reminder email will be sent to the recipient 24 hours before the cutoff time for accepting tickets
  •  Choose if you'd like to display the ticket price to the recipient

STEP 3: REVIEW AND SUBMIT
  • Check the box to "Agree to the Terms of Use"
  • Click "Complete Transfer"
     
STEP 4: TRANSFER SUMMARY
  • Here you'll see a summary of your ticket transfer
  • A confirmation email will be sent to you
  • You can now return home or manage more tickets

 

Through your Membership, you're able to donate your tickets to our Partnered Charity. We recommend that you donate your tickets at least 4 business days before the game. A tax receipt will be issued by the charity about 2 weeks after the game.

STEP 1: MANAGE MY TICKETS PAGE
  • Click "Donate to Charity"
  • Check the boxes next to the seats you want to donate
  • Once the seats are selected, "Donate" will light up blue at the top right with the number of tickets in brackets
  • Click "Donate" and then "Continue to Donate" on the next pop up box

STEP 2: REVIEW AND SUBMIT
  • Check the box to "Agree to the Terms of Use"
  • Click "Submit"

STEP 3: DONATION SUMMARY
  • Here you'll see the tickets you've donated
  • A confirmation email will be sent to you
  • You can now return home or manage more tickets

 

SELLING TICKETS

Maple Leafs fan-to-fan resale market allows Members to seamlessly sell their tickets to other Members or fans. Once a ticket is bought, the Member is notified by email and the seats are transferred into the buyer's account. Please follow these steps to post your tickets for sale.

STEP 1: MANAGE MY TICKETS PAGE
  • Click "Sell Tickets"
  • Check the boxes next to the seats you want to sell 
  • Click "Post for Sale," which will appear at the top right corner
  • Click "Continue to Post for Sale"

*Note: If a validation window appears, please check your email to find the validation code. Enter the code and click "Continue." This pairs your account with Ticketmaster's Resale Market.

You'll now have the option to post your tickets
  • Fixed Price - Lets you set your price, which won't change for the duration of the listing, but can be edited at anytime
  • Remove Listing - Lets you choose the number of days you want the posting to be up for
  • Seat Details - Includes details about your seats (i.e. aisle, exclusive club access, etc.)

STEP 2: ENTER THE APPROPRIATE PRICING DETAILS

STEP 3: ON THE SAME PAGE, CHOOSE YOUR METHOD OF PAYMENT
  • Check
  • Account Credit

*Note: If you choose "Check," please fill out your shipping address. Typically, checks take 2 weeks to arrive after the sale.


STEP 4: CLICK "CONTINUE"

STEP 5: REVIEW AND SUBMIT
  • Check the box to "Agree to the Terms of Use"
  • Click "Submit Listing" to post your tickets
Your tickets will now be submitted to the Maple Leafs fan-to-fan resale market

*Note: A notification will be sent to your email if the ticket is sold or the listing has been taken down. Once the sale is complete, your ticket becomes invalid.

 

MANAGING YOUR LISTINGS

Once your tickets have been posted for sale, you can edit or cancel your posting through your Online Account Manager.

STEP 1: MANAGE MY TICKETS PAGE
  • Select the month and the game you want to edit or cancel
  • Click "Transfer & Resale" at the top left

You will now see 3 options:

  1. Transfer Received
  2. Transfer Sent
  3. Listed for Sale
 
To cancel or edit a transfer or posting, follow the appropriate steps:

CANCELLING A TRANSFER
  • Click "Transfers Sent"
  • Click "Cancel Offer"
  • Check "Agree to the Terms of Use"
  • Click "Cancel Offer," which will light up blue

TO CANCEL OR EDIT A TICKET YOU'VE POSTED FOR SALE
  • Click "Listed for Sale"
  • Click "Cancel Posting" to cancel and then click "Remove Listing" 
  • Click "Edit Posting" to edit the tickets you've posted
  • To edit the post, please follow the standard posting instruction and edit your preferred details
This concludes your Toronto Maple Leafs Account Manager Tutorial. If you have any additional questions, please call your Membership Team at 416-703-5323.