NHL ACCESSIBILITY POLICY
This NHL Accessibility Policy applies to the operations of the National Hockey League and National Hockey League Enterprises Canada L.P. (collectively, the "NHL") only in the Province of Ontario. For clarity, this Policy only applies to facilities, goods and/or services in which the NHL has direct control, and not the facilities, goods or services of any NHL Member Club or related entity operating in Ontario.
This Policy outlines the strategy of the NHL to achieve accessibility and otherwise meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA").
Statement of Commitment
The NHL is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity. To this end, we will endeavour to meet the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility as may be required under the AODA.
The NHL is committed to providing goods and services to persons with disabilities in a manner that:
- Is free from discrimination,
- Seeks to provide integrated services,
- Is in an accessible format, where/when possible, and
- Takes into consideration a person's specific disability.
The NHL encourages all of its employees to assist with maximizing accessibility within the NHL by:
- Identifying potential barriers and proposing ways to remove them,
- Participating in training,
- Learning how to interact with persons with disabilities, including those who require the use of a support person or service animal, and
- Learning how to use existing accessibility devices.
The NHL has appointed an Accessibility Coordinator who provides primary oversight and guidance on the implementation of AODA accessibility standards and consults with other departments at the NHL, as needed. The Accessibility Coordinator facilitates access for persons with disabilities to the building or premises and address all other matters arising under the AODA.
As appropriate, the Accessibility Coordinator also supports and works with managers, supervisors and employees to ensure ongoing compliance, to remove barriers, and to improve accessibility. The Accessibility Coordinator will review the NHL's various accessibility policies, practices and procedures on an ongoing, periodic basis.
The NHL will develop, implement and maintain any other accessibility policies, plans or procedures, and take all other measures that may be required by the AODA or any of the regulations or accessibility standards.
Multi-year Accessibility Plan
The NHL will maintain a Multi-Year Accessibility Plan ("Accessibility Plan") which will be made available in an accessible format, upon request. The Accessibility Plan will set forth how we plan to meet our requirements under the AODA, including policies related to customer service, employment, information and communication. The Accessibility Plan will be reviewed and updated regularly, but no less than once every five (5) years.
Information and Communication
The NHL is committed to meeting the communication needs of people with disabilities. Upon request, the NHL will consult with persons with disabilities, including both customers and employees, to determine their information and communication needs. Accessible formats and communication supports are available upon request.
The NHL is committed to ensuring that its recruitment, advancement, performance management and other employment programs, practices and policies are fair and accessible, are inclusive of persons with disabilities, and are provided to all employees and prospective employees in a manner that is free from discrimination. The NHL has established an internal Accessible Employment Policy in accordance with its obligations under the AODA.
In accordance with the AODA, the NHL will provide training to applicable individuals on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities.
The Accessibility Coordinator with coordinate with management, human resources and other staff as appropriate to ensure that training takes place as soon as practicable upon hire and any time any of the NHL's accessibility policies are modified.
The NHL will ensure appropriate records are kept of the training provided.
For more information on this or any other accessibility policy, or to receive a copy of any of the policies or other documents required by the AODA, please contact the NHL's Accessibility Coordinator at:
50 Bay Street, 11th Floor
Toronto, Ontario, M5J 2X8
Phone: (416) 359-7900
Accessible formats of this document are available for free, upon request.
Reviewed: June 14, 2021