Accessibility
Accessible Entrances
For the convenience of our patrons with disabilities, all entrances in the KeyBank Center are accessible. The main entrances to the building are equipped with electric power doors.
Accessible Seating
Accessible seats are available on all Levels of the KeyBank Center.
Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group that requires accommodations please call the Account Services Office. Patrons requiring accessible seating are allowed up to three companion seats.
Assisted Listening Devices
Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the Account Services Office.
Captioning
Live captioning during Sabres and Bandits games is displayed on the end zone message boards. Live captioning is also available on the Sabres mobile app, which can be downloaded from the App Store and Google Play.
Elevators
Elevators are available for our Suite holders and patrons with disabilities. These elevators are located in the Pavilion to the right behind the escalators nearest to Main Street. The elevator in the Pavilion stops at all Levels. The elevator located by the Security Office stops at all Levels except the 300 Level. If you need assistance in locating the elevators, KeyBank Center Representatives are available. All elevators are accessible, and each elevator is equipped with Braille signs and audible tones.
Escalators
Escalators are located at each end of the Pavilion, and will take you to the 100 Level seating, food courts, Labatt Blue Zone, Lexus Club, and merchandise stands. From the 100 Level, there are express escalators directly to the 300 Level.
Food & Beverage
There is a wide range of traditional and specialty food offerings available in convenient locations for our guests' enjoyment. In-seat food and beverage service is available to Club seat patrons on the 200 level during Sabres games. All concession stands are accessible. Concession assistants are available at each concession stand to assist guests with visual impairments.
Outside food and drink are generally not allowed in KeyBank Center. However, our policy continues to allow guests to bring outside food or beverage into KeyBank Center when the food or beverage are required for medical purposes. Guests that have questions regarding this policy should contact KeyBank Center guest services at [email protected] or 716-855-4100
Parking Information
Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Sabres games is located in the KeyBank Center parking ramp (Illinois Street). Reserved season long parking is also available for Season Ticket holders. To purchase season long parking, simply contact the Account Services Office. This parking is located in surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street). Please check the location on your parking pass or call the Account Services Office for detailed information.
Parking is available on a limited game-to-game basis in both the KeyBank Center parking ramp and surface lots. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The KeyBank Center parking ramp has parking spaces for guests with disabilities located throughout the facility on all Levels next to the elevators.
There are a number of private parking lots in the area (not affiliated with KeyBank Center or the Buffalo Sabres).
Restrooms
Restrooms are located throughout the concourses. All restrooms are accessible and have baby-changing tables. In addition, accessible unisex family restrooms are available as follows:
100 Level between Aisles 7 and 8
200 Level between Aisles 15 and 16
300 Level between Aisles 12 and 13
Sensory Kits
Sensory kits are available free of charge at Guest Services for all events. You will be asked to leave your credit card or photo identification as a deposit for the device. Arrangements can be made in advance by calling the Account Services Office.
Service Animals
Service animals are permitted at KeyBank Center. Please notify your ticket administrator at the time of purchase so that you may reserve accessible seating if available. Emotional Support animals will not be permitted inside KeyBank Center.
Account Services Office
- Effective October 12, 2021, Account Services will be open by appointment only until further notice.
- To set an appointment, please call your Account Service Representative. If you are unaware of your rep, you can schedule an appointment by emailing [email protected] or calling our direct line 716-855-4100
- Account Services will be open during game times, as normally scheduled, to support any ticketing needs.
- The Ticket Windows at KeyBank Center will be open on weekdays from 10am-4pm
Accessible Entrances
For the convenience of our patrons with disabilities, all entrances in the KeyBank Center are accessible. The main entrances to the building are equipped with electric power doors.
Accessible Seating
Accessible seats are available on all Levels of the KeyBank Center.
Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group that requires accommodations please call the Account Services Office. Patrons requiring accessible seating are allowed up to three companion seats.
Assisted Listening Devices
Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the Account Services Office.
ATMs
ATMs are available in the following locations:
- Street Level in the Pavilion next to the ticket windows (Cash Court)
- South Food Court on the 100 Level near Aisle 16
- Just past the Suite Level stairs on the 200 Level
- West Food Court on the 300 Level near Aisle 2
Backstage Passes
Backstage passes are not available through KeyBank Center.
Bag Policy
All bags, backpacks and purses are prohibited. Clutches no larger than 4 x 6 x 1.5" are permitted and will be subject to visual inspection. Exceptions will be made for medically necessary items and diaper bags after they go through a thorough security screening.
Box Office
Business hours are Monday through Friday from 10:00a.m. to 4:00p.m and closed on Saturday and Sunday. On Arena event days, business hours are 12:00 p.m. through the end of the event. For your convenience, KeyBank Center's Box Office has twelve ticket windows available in the east end of the Pavilion located to the left of the Account Services Office. All event hours subject to change.
Camera Policy
The camera policies are determined by the nature of the event:
- Buffalo Sabres/Buffalo Bandits games: Flash photography is permitted. Guests may use cameras (including digital) with long lenses provided they do not obstruct the view of other patrons. In addition, guests and their cameras cannot block aisles or access-ways. Tri-Pods are NOT permitted.
- Guests may only take photos from their seats, and are not permitted to use the "mouseholes" in the glass. Video cameras are permitted during youth hockey or lacrosse only. Only credentialed media are permitted to use approved areas, such as the 200 level platforms and glass cut outs.
Children's Seating
Adults may bring children ages 3 and under into a Sabres or Bandits game without a ticket. For other events the age limitation may vary. Please contact the Account Services Office for details.
Closed Captioning
Closed Captioning during Sabres and Bandits games is available via the Buffalo Sabres Mobile app, which can be downloaded from the App Store and Google Play. Closed captioning can be found on the ARENA tab, labeled "CLOSED CAPTIONING."
Coat Check
Coat Check is only offered during Sabres games.
- 100 Level - Located just inside each entrance to the Lexus Club.
- 200 Level - Located at the concierge desk across from the west end elevators.
Concerts/Events
To find out if a certain concert/event is coming to the KeyBank Center please continue to check our website as it is updated as soon as any information is confirmed.
To get the inside scoop when the media does, sign up to become an ARENA INSIDER and receive a free e-mail newsletter, giving you all the details on the hottest upcoming events, as well as pre-sale opportunities and other cool offers. You can sign up here.
For a complete list of current events, click here.
Concession Stands
There is a wide range of traditional and specialty food offerings available in convenient locations for our guests' enjoyment. In-seat food and beverage service is available to Club seat patrons on the 200 level during Sabres games. All concession stands are accessible. Concession assistants are available at each concession stand to assist guests with visual impairments. For the safety of our staff and guests, all concession stands are cashless.
Outside food and drink are generally not allowed in KeyBank Center. However, our policy continues to allow guests to bring outside food or beverage into KeyBank Center when the food or beverage are required for medical purposes. Guests that have questions regarding this policy should contact KeyBank Center guest services at [email protected] or 716-855-4100
Currency
We do accept Canadian currency at our Concessions and Sabres store.
Donations
Please send the Sabres Community Relations Department a letter on your organization's letterhead regarding the kind of assistance you are looking for and the date of the event. The request must be received by the Community Relations Department no later than four weeks prior to the event. Please send the letter to the following mailing address:
Buffalo Sabres
c/o Community Relations
KeyBank Center
One Seymour H. Knox III Plaza
Buffalo, NY 14203
Doors
The opening times vary according to the nature of the event. Typically times are as follows, but may vary:
- Regular season Buffalo Sabres games - Limited access doors will open 90 minutes before Sabres games. Full access doors will open 60 minutes before game time
- Regular season Buffalo Bandits games - Full access doors will open 60 minutes before game time
- Concerts/Events generally have a full open 1 hour prior to show start time.
Dress Code Policy
All persons entering KeyBank Center must be appropriately dressed wearing shirt and shoes. During hockey games, the Lexus Club observes a business casual dress code.
Drinking Fountains
Drinking fountains are located on all Levels and are accessible.
Duplicate Seat Policy
KeyBank Center is not responsible for lost or stolen tickets. If tickets are lost, stolen, or left behind, please contact Account Services at 716-855-4100
Elevators
Elevators are available for our Suite holders and patrons with mobility issues. These elevators are located in the Pavilion to the right behind the escalators nearest to Main Street. The elevator in the Pavilion stops at all Levels. The elevator located by the Security Office stops at all Levels except the 300 Level. If you need assistance in locating the elevators, KeyBank Center Representatives are available. All elevators are accessible, and each elevator is equipped with Braille signs and audible tones.
Emergency Exits
Emergency exits are located throughout KeyBank Center and are clearly marked in red. KeyBank Center Representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.
Employment Opportunities
Employment opportunities can be found by clicking here.
Escalators
Escalators are located at each end of the Pavilion, and will take you to the 100 Level seating, food courts, Labatt Blue Zone, Lexus Club, and merchandise stands. From the 100 Level, there are express escalators directly to the 300 Level.
Firearms / Weapons
Firearms or weapons of any kind are not permitted inside KeyBank Center or on its surrounding property at any time.
First Aid
If you require first aid, please let a KeyBank Center Representative know, or go to either of the Guest Services locations (see below). The representative may escort you to the First Aid Room, which is located on the Ground Level by the Security Office.
Guest Services
Guest Services is located on the 100 Level (between Aisles 7 and 8) and on the 300 Level (between Aisles 13 and 14). Guest Services is there to assist you with any concern you may have. Guest Services opens one hour prior to the event and will remain open until one half-hour after the event ends.
Group Sales Information
Enjoy NHL hockey, NLL lacrosse, and family shows at KeyBank Center with your family, friends, co-workers, or organization. Your group can witness exciting events at KeyBank Center and enjoy big savings. It is never too early to place your group ticket order. To place an order or to receive more information, email [email protected].
Ice Rental
We do not do straightforward ice rental, however, there are opportunities for youth teams to get ice time with a Buffalo Sabres group sales purchase. If you are interested, you can contact Ed Grudzinski at (716) 855-4174.
Inclement Weather Policy
There may be instances when inclement weather affects events. Tickets will not be refunded for any event held as scheduled. In the rare event of a cancellation or postponement, KeyBank Center will announce policies and procedures at that time.
Insider Program
To receive breaking news, insider information and special discounts and offers for the Buffalo Sabres, Buffalo Bandits, KeyBank Center events and/or the Rochester Americans directly to your email, sign up here.
KeyBank Club - 200 Level
Access to the 200 Level KeyBank Club at Buffalo Sabres games is available exclusively to Suiteholders and 200 Club Seat holders.
Labatt Blue Zone
The Labatt Blue Zone is centrally located on the 100 Level overlooking the Pavilion. The bar will be open 2 hours prior to Sabres game time and will be offering a full bar, friendly service, and a great view of Downtown Buffalo. Food service is available in the adjacent food courts.
Lexus Club
Access to the Lexus Club at Buffalo Sabres games is available exclusively to all Suite, and 200 Club Seat holders. Lexus Club Memberships are also available to other Season Ticket holders, and may be purchased through the Account Services Office.
Local Information
- Hotels
- Restaurants
- Transportation
Lost and Found
You may claim lost items or turn in found items at Account Services, located on the ground floor in the Pavilion. If you have misplaced something, please feel free to fill out *this form*, a staff member will reach out if your item has been located
Luxury Suites
The Suite Level at KeyBank Center contains 80 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Features of the Suite Level include: a private concourse with special parking access, concierge and in-suite dining services, and superior views of on-ice action. For more information please contact Associate Manager of Premium Hospitality - John Ricotta at (716) 768-7175.
Mercedes-Benz Suite
The Mercedes-Benz Suite is located on the suite level in the KeyBank Center. The suite features an exclusive setting for special occasions such as sales meetings, birthdays, holidays, parties, or reunions. The suite experience also offers meal and beverage packages, a personal suite attendant, an optional wet bar upgrade, and a great view of the action. For more information please call (716) 855-4287.
National Anthem Auditions
If you would like to sing the Canadian and/or U.S. National Anthem for the Buffalo Sabres, please fill out the form HERE. Each anthem must be performed in traditional a cappella style.
- The U.S. Anthem should not exceed 90 seconds.
- The Canadian Anthem should not exceed 75 seconds.
You will only be contacted if you are selected.
Nursing Mothers' Room
A lockable lactation suite is available in the Pavilion near the 200/Suite Level Elevators. The suite is accessible and has multiple power sources. To unlock the suite, patrons may sign-out the key at Account Services located in the Pavilion next to the Box Office.
Parking Information
Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Sabres games is located in the KeyBank Center parking ramp (Illinois Street). Reserved season long parking is also available for Season Ticket holders. To purchase season long parking, simply contact the Account Services Office. This parking is located in surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street). Please check the location on your parking pass or call the Account Services Office for detailed information.
Parking is available on a limited game-to-game basis in both the KeyBank Center parking ramp and surface lots. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The KeyBank Center parking ramp has parking spaces for guests with disabilities located throughout the facility on all Levels next to the elevators.
There are a number of private parking lots in the area (not affiliated with KeyBank Center or the Buffalo Sabres).
Prohibited Items
KeyBank Center reserves the right to deny entry to any person or persons that are in possession of an item(s) that KeyBank Center management deems inappropriate. These items may be surrendered for the opportunity for entry to the KeyBank Center. Items not permitted inside the KeyBank Center include, but are not limited to, the following:
- ANIMALS (except service animals)
- AEROSOL CANS
- ALCOHOLIC BEVERAGES
- BACKPACKS
- CHAINS
- DRONES
- EXPLOSIVES
- FIREARMS
- FOOD OR BEVERAGES FROM OUTSIDE
- FUEL
- FRISBEES/BEACH BALLS
- HAZARDOUS CHEMICALS
- ILLEGAL DRUGS
- LASER PENS
- MUSICAL INSTRUMENTS OR ARTIFICIAL NOISEMAKERS
- RAZOR TYPE BLADES
- SELF-DEFENSE SPRAY
- SELFIE STICKS
- STUDDED JEWELERY
- WEAPONS OF ANY KIND
Other prohibited items may vary depending on event. These items may include cameras or video / audio recording devices.
Public Transportation
The Arena is conveniently located on 2 major bus routes and on the NFTA's Metro Rail rapid transit system, which services the city of Buffalo.
Re-Entry Policy
Re-entry to events is not permitted at KeyBank Center. For those patrons with a medical emergency, please go to the Account Services Office located in the pavilion.
Refund/Exchange Policy
There are no refunds or exchanges on tickets purchased for events at KeyBank Center.
Restrooms
Restrooms are located throughout the concourses. All restrooms are accessible and have baby-changing tables. In addition, accessible unisex family restrooms are available as follows:
- 100 Level between Aisles 7 and 8
- 200 Level between Aisles 15 and 16
- 300 Level between Aisles 12 and 13
Sabres Store
The Sabres Store, located in the west end of the Pavilion, offers the world's largest selection of Buffalo Sabres merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants. The Sabres Store also carries exclusive Buffalo Sabres merchandise such as game worn jerseys, hockey equipment, and limited edition collectibles. NHL team merchandise is also available, along with merchandise from the Buffalo Bandits Lacrosse Team. For more information on the Sabres Store and current operating hours, click here.
Security Office
Assistance from KeyBank Center Security is available by notifying any KeyBank Center Representative. The Security Office is located on the Ground Level of the Arena and is accessible from the outside of the building. Security staff wears grey blazers during events.
Sensory Kits
Sensory kits are available free of charge at Guest Services for all events. You will be asked to leave your credit card or photo identification as a deposit for the device. Arrangements can be made in advance by calling the Account Services Office.
Service Animals
Service animals are permitted at KeyBank Center. Please notify your ticket administrator at the time of purchase so that you may reserve accessible seating if available. Emotional Support animals will not be permitted inside KeyBank Center.
Smoking Policy
KeyBank Center is now a smoke-free facility. In becoming a smoke-free facility, there will no longer be designated smoking areas on arena property and fans will not be permitted to smoke on the grounds during any games or events and includes the use of electronic tobacco products (including e-cigarettes, Nicotine inhalers, etc.).
The change in policy reflects local and national trends at sports venues and responds to an overwhelming number of fan requests.
Ticket Scalpers/Brokers
"Scalpers" and ticket brokers are not recognized ticketing agents of KeyBank Center. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.
We urge everyone to purchase tickets through the KeyBank Center Box Office.
Tours
Due to the continuous change in building availability, we will no longer be offering tours to the public.
Video Board Messages
With a donation of $20 from non-season ticket holders and no charge for season ticket holders and mini pack holders, birthday messages will run on the HD Video Board throughout the course of a game. There is a three day advance notification required and requests can be submitted by filling out the online form or by calling Account Services at 1-888-GO-SABRES (1-888-467-2273). Submit your Sabres message request here. Submit your Bandits message request here.
WiFi Accessibility
WiFi is available throughout KeyBank Center. WiFi is free and can be accessed by signing onto the wireless network "Sabres Guest Wi-Fi."
Will Call
If you would like to leave tickets for your guests, please contact the Account Services Office. Will Call is located at the ticket windows which are to the east end of the pavilion.