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Network Troubleshooting

NHL.TV™ requires a dedicated bandwidth minimum of 3000 kbps to support Live HD Streaming.

Common symptoms of low or inadequate bandwidth:

  • Stuttering or buffering of live or archived video.
  • Long load times for live and/or archived video.
  • "Spinning Circles" Slow general network performance on devices and apps.

Topics

Desktop and Web

Game Consoles

Mobile and Tablet

Set Top Devices

Desktop and Web

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 kbps dedicated bandwidth.

Click here to test.

1. Turn off your computer.

2. Unplug your modem (and wireless router, if it's a separate device).

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

4. Turn your computer back on, verify your connection, and attempt to stream NHL.TV™ again.

1. Turn off your computer

2. Plug your computer directly into your modem using an ethernet cable.

3. Remove your modem from power for at least 30 seconds, then plug it back in and power on.

4. Power on your computer, verify your connection, launch NHL.TV™

  • Move your router closer to your device to improve signal strength.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

If you ever changed your Internet Service Provider's default settings, return to the original settings. If you have connected to a custom DNS (for ex. Google Public DNS), reset your device to your normal DNS settings. Contact your ISP for more information regarding these steps.

Contact your Internet Service Provider for additional support if your network issues continue.

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi check with the network administrator to make sure video streaming platforms such as NHL.TV™ are allowed and not blocked.

Public networks may have limited bandwidth. If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network.

Keep in mind cellular data and satellite Internet connections commonly have slower connections speeds.

Game Consoles

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 kbps dedicated bandwidth.

Click here to test.

If your game console requires a online LIVE service, verify live service functionality:

Check Playstation Service Status here.

Check Xbox Service Status here.

1. Turn off your console.

2. Unplug your modem (and wireless router, if it's a separate device).

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

4. Turn your console back on, verify your connection, and attempt to stream NHL.TV™ again.

1. Turn off your game console.

2. Plug your game console directly into your modem using an ethernet cable, bypassing your WiFi router.

3. Remove your modem from power for at least 30 seconds, then plug it back in and power on.

4. Power on your game console, verify your connection, launch NHL.TV™.

  • Move your router closer to your device to improve signal strength.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

If you ever changed your Internet Service Provider's default settings, return to the original settings. If you have connected to a custom DNS (for ex. Google Public DNS), reset your device to your normal DNS settings. Contact your ISP for more information regarding these steps.

Contact your Internet Service Provider for additional support if your network issues continue.

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi check with the network administrator to make sure video streaming platforms such as NHL.TV™ are allowed and not blocked.

Public networks may have limited bandwidth. If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network.

Keep in mind cellular data and satellite Internet connections commonly have slower connections speeds.

Mobile and Tablet

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 kbps dedicated bandwidth for streaming video. use the apps our website for Speedtest.net. These are available in Apple Itunes App Store and Google Play.

  • Close the app and turn off your mobile device.
  • Unplug your modem (and wireless router, if it's a separate device).
  • Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  • Turn your mobile device back on, verify your connection, and attempt to stream NHL.TV™ again via the app.
  • Move your router closer to your device to improve signal strength.
  • Disonnect your mobile device from the wifi network.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi check with the network administrator to make sure video streaming platforms such as NHL.TV™ are allowed and not blocked.

Public networks may have limited bandwidth.

If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network. Keep in mind cellular data and satellite Internet connections commonly have slower connections speeds.

Set Top Devices

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 kbps dedicated bandwidth.

Click here to test.

Some set top devices may have a bandwidth detector within the device itself. Check for this in the network settings of your device.

1. Turn off your device.

2. Unplug your modem (And wireless router, if it's a separate device)

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

4. Turn your device back on, verify your connection, and attempt to stream NHL.TV™ again.

1. Turn off your streaming device.

2. Plug your device directly into your modem using an Ethernet cable, bypassing your WiFi router.

3. Remove your modem from power for at least 30 seconds, then plug it back in and power on.

4. Power on your streaming device, verify your connection, launch NHL.TV™.

  • Move your router closer to your device to improve signal strength.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

If you ever changed your Internet Service Provider's default settings, return to the original settings. If you have connected to a custom DNS (for ex. Google Public DNS), reset your device to your normal DNS settings. Contact your ISP for more information regarding these steps.

Contact your Internet Service Provider for additional support if your network issues continue.

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi check with the network administrator to make sure video streaming platforms such as NHL.TV™ are allowed and not blocked.

Public networks may have limited bandwidth. If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network.

Keep in mind cellular data and satellite Internet connections commonly have slower connections speeds.