What's new in iOS version 13.3.0
• General bug fixes and performance enhancements
The NHL® App is the official app of the National Hockey League. The NHL® App features live scores and stats, video highlights, customized alerts, breaking news and live game audio.
Supported Apple Devices (must be running Apple iOS operating system version 11.0 or greater):
Apple iTunes In-App Purchase and Cancellation Information
Cancelling an Apple iTunes Monthly Subscription
On your iPhone, iPad, or iPod touch:
On your Mac or PC
NHL.com Website Purchase and Cancellation Information
If you have previously purchased a subscription to an NHL paid subscription product from NHL.com directly (instead of from the Apple iTunes store), please review the following information to learn how to manage your subscription. If you originally purchased an NHL paid subscription product as an in-app purchase on a non-iOS device, you should review the terms you agreed to when making that purchase for information on how to cancel or manage your subscription.
Cancelling Your Subscription
Subscribers who have purchased an NHL paid subscription product directly from the NHL.com website and not through an app store may cancel their subscription or cancel auto-renewal of their subscription by contacting Customer Service online. Your cancellation will be effective at the end of your current billing period.
Using the NHL® App
The NHL® App will allow you to manage your Favorite and Followed teams. Favoriting a team changes your default tab, the order of your scoreboard, the order of standings and reorders box scores. Following a team changes the order of your scoreboard and adds the teams to the top of the Team Picker for faster access to their news, scores, video and more.
Teams
The NHL® App will allow you to manage your Favorite and Followed teams. Favoriting a team changes your default tab, the order of your scoreboard, the order of standings and reorders box scores. Following a team changes the order of your scoreboard and adds the teams to the top of the Team Picker for faster access to their news, scores, video and more.
Settings
NHL® App "Settings" can be accessed by tapping on the menu in the upper left of the application.
Notifications
If you want to receive notifications from the NHL® App, you must first ensure notifications are enabled at the operating system level (Required)
Configuring Notifications in the NHL® App
When a Team(s) is selected, you will be prompted to choose which notifications you would like to enable for each of those Team(s) you selected.
Hide Scores
On the Settings page, slide the toggle to "On" or "Off" to enable or disable the Hide Scores functionality
Shake to toggle scores
On the Settings page, slide the toggle to "On" or "Off" to enable the functionality to hide scores by shaking the device
Screen Auto-Lock
Setting to "Off" will prevent the screen from going dark while the application is open
Step 1. Please ensure that your device is running the latest supported operating system and the most current version of the app.
Step 2. If your device is running the latest supported operating systems (iOS 8.x and up) and you are experiencing issues with the NHL® App, please follow the additional steps below as applicable.
If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.
Can I access my NHL.com or Apple iTunes subscription purchase on other supported devices?
If you have purchased a subscription from NHL.com or through in-app purchase and have connected this purchase to your NHL.com account, you can navigate to the NHL® App "Settings > My Account" section and "Log In" with your NHL.com e-mail address and password.
Why is the video/radio and schedule not loading?
Please check to make sure your signal strength is full and has at least 3G coverage. If available, try connecting your device to WiFi. If your mobile device's signal strength is full and the video/ radio or schedule is still not loading, please try closing and reopening the application. If you are using a public or similar (e.g., hotel, restaurant) WiFi site, make sure that you open a browser and accept their terms and conditions if applicable so that you are connected to the internet
Why are my videos taking so long to start?
This is most likely due to low internet bandwidth. Make sure you have an internet connection that can support video streaming. It is recommended to use Wi-Fi for best results.
NHL.com Customer Service
If you have any questions or require troubleshooting assistance, please contact Customer Service online.
Accessibility
We are available to respond to your closed captioning and other questions and needs. For assistance, please send an email to accessibility@nhl.com.
Android FAQ 11.2.1
What's new:
• General bug fixes and performance enhancements
The NHL® App is the official app of the National Hockey League. The NHL® App features live scores and stats, video highlights, customized alerts, breaking news, and live game audio.
The NHL app is compatible with supported devices running on Android OS 5.0 and above. We recommend ensuring that your device is running on the most current version of Android OS for app compatibility.
Google Play In-App Purchase and Cancellation Information
Restoring a previous Google Play purchase
Subscribers who have made an in-app purchase through Google Play on a mobile device will tap on the "Restore Purchase" option from the NHL® App "Settings" section. A Restore can only be completed on devices which share the same Google Play account as the initial purchase. Prior to attempting to Restore a Google Play purchase, please go to the NHL® App "Settings" section and ensure that you are logged out of your NHL.com account.
Cancelling a Google Play Monthly Subscription
NHL.com Website Purchase and Cancellation Information
If you have previously purchased a subscription to an NHL paid subscription product from NHL.com directly (instead of from the Google Play store), please review the following information to learn how to manage your subscription. If you originally purchased an NHL paid subscription product as an in-app purchase on a non-Android device, you should review the terms you agreed to when making that purchase for information on how to cancel or manage your subscription.
Cancelling Your Subscription
Subscribers who have purchased an NHL paid subscription product directly from the NHL.com website and not through an app store may cancel their subscription or cancel auto-renewal of their subscription by contacting Customer Service online. Your cancellation will be effective at the end of your current billing period.
Using the NHL® App
Settings
NHL® App "Settings" can be accessed by tapping on the menu in the upper left of the application.
Teams
The NHL® App will allow you to manage your Favorite and Followed teams. Favoriting a team changes your default tab, the order of your scoreboard, the order of standings and reorders box scores. Following a team changes the order of your scoreboard and adds the teams to the top of the Team Picker for faster access to their news, scores, video and more.
Notifications
If you want to receive notifications from the NHL® App, you must first ensure notifications are enabled at the operating system level (Required). Please consult your device documentation as steps will vary by device/operating system.
Configuring Notifications in the NHL® App
When a Team(s) is selected from the "Settings > Teams" section, you can tap on the "gear" icon and choose which notifications you would like to enable for each of those Team(s) you selected.
Homescreen
Allows you to configure which screen you would like to view on a fresh launch of the application.
Scores
Enabling the setting will hide scores throughout the application, minimizing the chances of spoiling a game.
Advanced
Scoreboard Refresh Rate
This setting will allow you to adjust the application data polling rate. The frequency of polling may impact battery life and data usage.
Step 1. Please ensure that your device is running the latest supported operating system and the most current version of the app.
Step 2. If your device is running the latest supported operating systems (OS 4.2 and up) and you are experiencing issues with the NHL® App, please follow the additional steps below as applicable.
If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.
Can I access my NHL.com or Google Play subscription purchase on other supported devices?
If you have purchased a subscription from NHL.com or through in-app purchase and have connected this purchase to your NHL.com account, you can navigate to the NHL® App "Settings" section and "Login" with your NHL.com e-mail address and password.
I am experiencing issues with one of the following: In-App Purchase/Notifications
If you are experiencing issues with any of the following functions, please ensure that you have the latest version of Google Play Services installed on your device. While Google Play Services will be updated automatically for most devices, you may need to manually apply the update from the Play Store [My Apps] section.
Why is the video/radio and schedule not loading?
Please check to make sure your signal strength is full and has at least 3G coverage. If available, try connecting your device to WiFi. If your mobile device's signal strength is full and the video/ radio or schedule is still not loading, please try closing and reopening the application. If you are using a public or similar (e.g., hotel, restaurant) WiFi site, make sure that you open a browser and accept their terms and conditions if applicable so that you are connected to the internet
Why are my videos taking so long to start?
This is most likely due to low internet bandwidth. Make sure you have an internet connection that can support video streaming. It is recommended to use Wi-Fi for best results.
NHL.com Customer Service
If you have any questions or require troubleshooting assistance, please contact Customer Service online.
Accessibility
We are available to respond to your closed captioning and other questions and needs. For assistance, please send an email to accessibility@nhl.com.