Mobile Support

What's new in iOS version 13.3.0

• General bug fixes and performance enhancements

The NHL® App is the official app of the National Hockey League. The NHL® App features live scores and stats, video highlights, customized alerts, breaking news and live game audio.

Supported Apple Devices (must be running Apple iOS operating system version 11.0 or greater):

• iPhone 5s or newer
• iPad Mini 2 or newer
• iPad Air or newer 
• iPad 5th Generation or newer
• iPod Touch 6th Generation

Apple iTunes In-App Purchase and Cancellation Information

Cancelling an Apple iTunes Monthly Subscription

On your iPhone, iPad, or iPod touch:

1. On the Home screen, tap Settings.
2. Tap iTunes App Store.
3. Tap your Apple ID.
4. Tap View Apple ID. You might need to sign in.
5. Under Subscriptions, tap Manage. If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If you are signed in with the correct Apple ID and still do not see a subscription in iTunes, you might have previously subscribed on another platform and not through iTunes. Please visit the "Other Purchase and Cancellation Information" section below.
6. Tap the subscription that you want to manage.
7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

On your Mac or PC

1. Open iTunes.
2. Click Sign In and enter your Apple ID.
3. Click your name, and select Account Info from the drop-down menu.
4. Enter your password again.
5. On the Account Information screen scroll to the Settings section.
6. To the right of Subscriptions, click Manage. If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If you are signed in with the correct Apple ID and still do not see a subscription in iTunes, you might have previously subscribed on another platform and not through iTunes. Please visit the "Other Purchase and Cancellation Information" section below.
7. Choose the subscription you want to manage.
8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

NHL.com Website Purchase and Cancellation Information

If you have previously purchased a subscription to an NHL paid subscription product from NHL.com directly (instead of from the Apple iTunes store), please review the following information to learn how to manage your subscription. If you originally purchased an NHL paid subscription product as an in-app purchase on a non-iOS device, you should review the terms you agreed to when making that purchase for information on how to cancel or manage your subscription.

Cancelling Your Subscription

Subscribers who have purchased an NHL paid subscription product directly from the NHL.com website and not through an app store may cancel their subscription or cancel auto-renewal of their subscription by contacting Customer Service online. Your cancellation will be effective at the end of your current billing period.

Using the NHL® App

The NHL® App will allow you to manage your Favorite and Followed teams. Favoriting a team changes your default tab, the order of your scoreboard, the order of standings and reorders box scores. Following a team changes the order of your scoreboard and adds the teams to the top of the Team Picker for faster access to their news, scores, video and more.

Teams

The NHL® App will allow you to manage your Favorite and Followed teams. Favoriting a team changes your default tab, the order of your scoreboard, the order of standings and reorders box scores. Following a team changes the order of your scoreboard and adds the teams to the top of the Team Picker for faster access to their news, scores, video and more.

Settings

NHL® App "Settings" can be accessed by tapping on the menu in the upper left of the application.

Notifications

If you want to receive notifications from the NHL® App, you must first ensure notifications are enabled at the operating system level (Required)

1. From the device home screen, tap on "Settings"
2. Tap on "Notifications"
3. Scroll down and tap on "NHL"
4. Configure notifications to your preference
5. Set the alert style to "Banners" or "Alerts"
   • Banners will appear across the top of your device screen and quickly disappear
   • Alerts will overlay the screen and require an acknowledgement
6. Enabling "Sounds" will play a sound when a notification is received
7. "Show in Notification Center" will display notifications when viewing your notification center by swiping down from the top of your screen; you can also configure how many notifications you would like to see
8. "Show on Lock Screen" will allow you to view notifications from the device lock screen and notification center

Configuring Notifications in the NHL® App

1. Navigate to the "More" tab, tap on "Settings" in the upper right and tap on "Notifications"
2. NHL Notifications
   • News - Alert sent when league-wide events such as shoot outs or record challenges occur
   • Final Minutes - Final minutes notifications are sent during the final few minutes of one goal games for all teams

When a Team(s) is selected, you will be prompted to choose which notifications you would like to enable for each of those Team(s) you selected.

• Tap "Enable All" or "Disable All" to globally manage notifications or toggle each notification individually
• News - alert sent when there are team related events or updates
• Warmup - Alert sent when game preview content is available
• Game Start - Game Start-Alert sent when the game starts
• Goal Scored - Alert sent after each goal scored
• End of Period - Alert sent at end of period with score update
• Going to OT - Alert sent when game is tied at end of regulation and going to overtime
• Going to Shootout - Alert sent when game is tied at end of overtime and going to shootout
• Game Final - Alert sent at end of game with final score

Hide Scores

On the Settings page, slide the toggle to "On" or "Off" to enable or disable the Hide Scores functionality

Shake to toggle scores

On the Settings page, slide the toggle to "On" or "Off" to enable the functionality to hide scores by shaking the device

Screen Auto-Lock

Setting to "Off" will prevent the screen from going dark while the application is open

Step 1. Please ensure that your device is running the latest supported operating system and the most current version of the app.

Step 2. If your device is running the latest supported operating systems (iOS 8.x and up) and you are experiencing issues with the NHL® App, please follow the additional steps below as applicable.

1. Navigate to your Apple device home screen.
2. Double tap on the home button to open the application tray.
3. Swipe up on all of the open applications to close them out.
4. Tap the home button or on the screen to close the application tray.
5. Press and hold the power button at the top of the device and the physical home button simultaneously; continue holding these buttons until the screen goes black and then an Apple logo appears.
6. The device may take a few minutes to return to the Apple device home screen.
7. Once the device returns to the home screen, please try launching the application again.

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.

Can I access my NHL.com or Apple iTunes subscription purchase on other supported devices?

If you have purchased a subscription from NHL.com or through in-app purchase and have connected this purchase to your NHL.com account, you can navigate to the NHL® App "Settings > My Account" section and "Log In" with your NHL.com e-mail address and password.

Why is the video/radio and schedule not loading?

Please check to make sure your signal strength is full and has at least 3G coverage. If available, try connecting your device to WiFi. If your mobile device's signal strength is full and the video/ radio or schedule is still not loading, please try closing and reopening the application. If you are using a public or similar (e.g., hotel, restaurant) WiFi site, make sure that you open a browser and accept their terms and conditions if applicable so that you are connected to the internet

Why are my videos taking so long to start?

This is most likely due to low internet bandwidth. Make sure you have an internet connection that can support video streaming. It is recommended to use Wi-Fi for best results.

NHL.com Customer Service

If you have any questions or require troubleshooting assistance, please contact Customer Service online.

Accessibility

We are available to respond to your closed captioning and other questions and needs. For assistance, please send an email to accessibility@nhl.com.

Android FAQ 11.2.1

What's new:

• General bug fixes and performance enhancements

The NHL® App is the official app of the National Hockey League. The NHL® App features live scores and stats, video highlights, customized alerts, breaking news, and live game audio.

The NHL app is compatible with supported devices running on Android OS 5.0 and above. We recommend ensuring that your device is running on the most current version of Android OS for app compatibility.

Google Play In-App Purchase and Cancellation Information

Restoring a previous Google Play purchase

Subscribers who have made an in-app purchase through Google Play on a mobile device will tap on the "Restore Purchase" option from the NHL® App "Settings" section. A Restore can only be completed on devices which share the same Google Play account as the initial purchase. Prior to attempting to Restore a Google Play purchase, please go to the NHL® App "Settings" section and ensure that you are logged out of your NHL.com account.

Cancelling a Google Play Monthly Subscription

1. Go to payments.google.com.
2. Along the left side of your screen, select Bills and accounts.
3. Select the subscription you want to cancel > Cancel subscription.

NHL.com Website Purchase and Cancellation Information

If you have previously purchased a subscription to an NHL paid subscription product from NHL.com directly (instead of from the Google Play store), please review the following information to learn how to manage your subscription. If you originally purchased an NHL paid subscription product as an in-app purchase on a non-Android device, you should review the terms you agreed to when making that purchase for information on how to cancel or manage your subscription.

Cancelling Your Subscription

Subscribers who have purchased an NHL paid subscription product directly from the NHL.com website and not through an app store may cancel their subscription or cancel auto-renewal of their subscription by contacting Customer Service online. Your cancellation will be effective at the end of your current billing period.

Using the NHL® App

Settings

NHL® App "Settings" can be accessed by tapping on the menu in the upper left of the application.

Teams

The NHL® App will allow you to manage your Favorite and Followed teams. Favoriting a team changes your default tab, the order of your scoreboard, the order of standings and reorders box scores. Following a team changes the order of your scoreboard and adds the teams to the top of the Team Picker for faster access to their news, scores, video and more.

Notifications

If you want to receive notifications from the NHL® App, you must first ensure notifications are enabled at the operating system level (Required). Please consult your device documentation as steps will vary by device/operating system.

Configuring Notifications in the NHL® App

1. Navigate to the "Settings" section from the main menu and tap on "Notifications." Notifications can be enabled/disabled globally from this section.
2. NHL Notifications
   • News - Alert sent when league-wide events such as shoot outs or record challenges occur
   • All Games Final Minutes - Final minutes notifications are sent during the final few minutes of one goal games for all teams
   • Samsung Situation Room - Alert sent for all goal reviews from the Situation Room in Toronto

When a Team(s) is selected from the "Settings > Teams" section, you can tap on the "gear" icon and choose which notifications you would like to enable for each of those Team(s) you selected.

• Toggle "Enable/Disable All" to globally manage notifications or toggle each notification individually
• Team News - alert sent when there are team related events or updates
• Samsung Situation Room - Alert sent for all goal reviews from the Situation Room in Toronto
• Warmup - Alert sent when game preview content is available
• Game Start - Game Start-Alert sent when the game starts
• Goal Scored - Alert sent after each goal scored
• End of Period - Alert sent at end of period with score update
• Going to OT - Alert sent when game is tied at end of regulation and going to overtime
• Going to Shootout - Alert sent when game is tied at end of overtime and going to shootout
• Game Final - Alert sent at end of game with final score

Homescreen

Allows you to configure which screen you would like to view on a fresh launch of the application.

Scores

Enabling the setting will hide scores throughout the application, minimizing the chances of spoiling a game.

Advanced

Scoreboard Refresh Rate

This setting will allow you to adjust the application data polling rate. The frequency of polling may impact battery life and data usage.

Step 1. Please ensure that your device is running the latest supported operating system and the most current version of the app.

Step 2. If your device is running the latest supported operating systems (OS 4.2 and up) and you are experiencing issues with the NHL® App, please follow the additional steps below as applicable.

1. Navigate to your device home screen
2. Tap on the "Menu" key
3. Tap on "Settings"
4. Tap on "Applications"
5. Tap on the application you want to close
6. Tap on "Force stop"
7. Tap the "Home" key to return to your device home screen
8. Restart your device

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.

Can I access my NHL.com or Google Play subscription purchase on other supported devices?

If you have purchased a subscription from NHL.com or through in-app purchase and have connected this purchase to your NHL.com account, you can navigate to the NHL® App "Settings" section and "Login" with your NHL.com e-mail address and password.

I am experiencing issues with one of the following: In-App Purchase/Notifications

If you are experiencing issues with any of the following functions, please ensure that you have the latest version of Google Play Services installed on your device. While Google Play Services will be updated automatically for most devices, you may need to manually apply the update from the Play Store [My Apps] section.

Why is the video/radio and schedule not loading?

Please check to make sure your signal strength is full and has at least 3G coverage. If available, try connecting your device to WiFi. If your mobile device's signal strength is full and the video/ radio or schedule is still not loading, please try closing and reopening the application. If you are using a public or similar (e.g., hotel, restaurant) WiFi site, make sure that you open a browser and accept their terms and conditions if applicable so that you are connected to the internet

Why are my videos taking so long to start?

This is most likely due to low internet bandwidth. Make sure you have an internet connection that can support video streaming. It is recommended to use Wi-Fi for best results.

NHL.com Customer Service

If you have any questions or require troubleshooting assistance, please contact Customer Service online.

Accessibility

We are available to respond to your closed captioning and other questions and needs. For assistance, please send an email to accessibility@nhl.com.