2026 Enterprise NHL PreGame

Ticketed fans are invited to join the National Hockey League® (NHL) and its corporate partners at the 2026 Enterprise NHL PreGame, the official fan festival of the 2026 Discover NHL Winter Classic® in West Lot 3 from 2:00 PM – 8:00 PM on January 2, 2026. This hockey festival will offer fans of all ages family-friendly hockey interactive games and attractions, special appearances, and the opportunity to take a picture with the Stanley Cup®! NHL On TNT will add to the fun by hosting a concert as well as their pre-game show from the 2026 Enterprise NHL PreGame!

NHL Fan Code of Conduct

The NHL, our Member Clubs, and our Players believe that the best hockey experiences happen in environments that are inclusive, safe, and respectful.

NHL fans play an important role in shaping these environments through the manner in which they support their teams and express their passion for the game. In this regard, we expect that fans also fully support the values of respect, inclusion, and safety at all times through their words, actions, and interactions with other fans, arena staff, Club and event personnel, Players, Coaches and Officials while attending all NHL games and events.

Respect: Fans are expected to show respect for the game-day experience of others. This includes by refraining from foul or obscene language or behavior and any other consistent and/or pervasive conduct that could negatively impact other fans’ enjoyment of the game.

Inclusion: We are committed to ensuring that all NHL venues are inclusive and harassment-free environments for all fans. Language, gestures, behavior, clothing, signs, or other personal expressions that negatively reference or demean a specific race, ethnicity, gender/gender identity, sexual orientation, religion, disability status, or other identity-based characteristic will not be tolerated. Such conduct is strictly prohibited regardless of whether it directly or indirectly references a particular individual or a group of individuals.

Safety: The physical well-being of fans, Players, and event staff is a top priority. Any disruptive, irresponsible, and/or illegal behaviors that threaten the physical well-being of others are forbidden. This includes participating in or instigating altercations (physical or verbal), throwing objects, or engaging in other inappropriate or destructive behaviors by reason of intoxication, chemical impairment, or otherwise.

Empowerment: If you experience or witness a violation of this Policy, we encourage you to promptly contact and advise a member of the guest services team or security personnel on-site at the event in question. NHL fans themselves are often the ones who are best positioned to foster, create, and maintain respectful, inclusive, and safe environments. If fans “see something,” they should “say something.”

Anyone who is determined to have engaged in conduct contrary to the values of the League, its Member Clubs and/or its Players, and which otherwise violates this Policy, will be subject to penalties including, but not limited to: possible seat relocation, ejection, suspension and/or a lifetime ban from future NHL events.

This Code applies at NHL arenas and all associated team premises, both indoors and outdoors, as well as at all League and/or Club sanctioned events.

Accessibility

Wheelchair accessible and semi-ambulatory seats with operable armrests are located in various sections on all ballpark levels.

Alcohol Policies

• We reserve the right to deny entry to loanDepot Park to any individual who appears intoxicated.
• All guests purchasing alcohol must be at least 21 years of age and present a valid ID.
• No alcohol will be sold to guests who appear intoxicated.
• There will be a limit of two (2) alcoholic beverages per transaction.
• We reserve the right to suspend alcohol sales at our discretion.
• Guests who are found possessing alcohol without proof of being at least 21 years of age may be ejected.
• Guests passing alcohol to minors will be ejected and subject to arrest.
• We reserve the right to refuse the sale of alcohol to anyone.
• Alcoholic beverages may not be brought beyond any security screening area. Any attempt to bring outside alcoholic beverages into the 2026 Enterprise NHL PreGame or loanDepot park will be considered a violation of the NHL Fan Code of Conduct and may result in the guest being ejected, arrested and/or tickets being revoked.
• Alcoholic beverages are not permitted to leave the 2026 Enterprise NHL PreGame or loanDepot park.
• Alcohol will be sold at the 2026 Enterprise NHL PreGame from 2:00 PM – 8:00 PM.
• All alcohol sales within loanDepot park will be discontinued at the beginning of the third period.
• We reserve the right to modify policies at any time.

ATMs/Cashless

loanDepot park is a cashless ballpark. Only electronic payment is accepted at all concessions, retail and 50/50 raffle ticket locations. We have reverse ATMs (cash to card) on site at Section 3 of the ballpark.

Bag Locker Rentals
Bag Locker Rentals are located on the north side of loanDepot park in between the North Ticket Office and PNC Club Entrance. Small (18” x 7” x 14” inches) and Medium (18” x 15” x 14” inches) lockers are available to rent. All bags will be inspected prior to storing. The lockers will open starting when gates open through 6:00 PM

Rates below:
Small $12 + fees and tax
Med $15 + fees and tax

Bag Policy

Bags larger than 4” x 6” x 1.5” are prohibited. Exceptions may be made for parenting and medically necessary bags. All bags will be screened. The Marlins and the NHL reserve the right to thoroughly inspect approved bags, clothing, or other articles prior to entry into the ballpark. The Marlins and the NHL may prohibit entry to any guest or require removal of any items at their sole discretion. Items removed at any security screening area will not be returned.

Banners & Signs

Flags, banners, signs, or other items that may obstruct any sight line are prohibited. The Marlins and the NHL reserve the right to confiscate any item deemed to obstruct a sight line at any time. Confiscated items will not be returned.

Remember sight lines in loanDepot park are not typical of an indoor hockey game.

Cameras/Electronics

Professional audio/visual equipment, cameras six inches or larger with the lens fully extended, tripods, monopods, extendable gimbals and selfie sticks are prohibited. Consumer rated cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other guests’ enjoyment of the game.

Child Seat Policy

Children under 3 years old do not need a ticket to enter loanDepot park for the 2026 Discover NHL Winter Classic® (or the 2026 Enterprise NHL PreGame); however, any such child must sit on the lap of an accompanying, ticketed parent or guardian without obstructing the view of any other guest.

Concessions

Food and beverage sales will be available for purchase during the 2026 Enterprise NHL PreGame and 2026 Discover NHL Winter Classic®. As indicated above, all alcohol sales in loanDepot park will be discontinued at the beginning of the third period. All concessions are cashless.

Emergency

“If you see something, say something!”

Should there be an immediate need to evacuate loanDepot park, guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on the video boards and high-definition televisions throughout the ballpark.

Guests are encouraged to take the following steps:

• Be aware of your location inside the ballpark at all times.
• Identify the two exits located nearest to your seats or your current location in the ballpark.
• Listen, observe and follow instructions from the public-address/open-caption systems, video boards and high-definition televisions throughout the ballpark.
• Do not panic – Remain calm, walk to the exits at a normal pace and proceed to the nearest safe area.
• Ask for assistance and information from Event staff - Guest Experience Team Members, Police, Emergency Medical Services or Security personnel.
• Elevators and escalators are NOT operational during an evacuation.
• Guests with disabilities should evacuate using a ramp or wait in front of an elevator for Security, Emergency Medical Services or other First Responders.

Fan Text Messaging

Guests can use their cell phones to confidentially text questions, concerns, and wheelchair requests, or report instances of disruptive behavior, suspicious activity, and health and safety violations to ballpark personnel by texting 305-480-4999. This texting line should not be used for customer service complaints. Standard message rates may apply. A Guest Experience Team Member will respond to all incoming messages in real-time.

First Aid

First Aid Rooms are located on the Promenade Level at Section 6 and Vista Level at Section 306 of the ballpark. Guests in need of medical assistance should notify Security personnel, the nearest Guest Experience Team Member or visit the nearest First Aid Room. City of Miami or Miami-Dade County Fire Rescue Departments personnel will be available during the game. Roving medical personnel are also available throughout the ballpark to provide medical assistance to Guests.

First aid will also be available at the 2026 Enterprise NHL PreGame.

Gate Information

All ballpark gates will open at 6:00 PM. Guests should enter loanDepot park through the gate listed on their mobile ticket. Reentry is not permitted once your mobile ticket has been scanned.

Lost and Found

Guests inquiring about a lost item or turning in lost items during the event may do so by locating a Guest Experience Zone Leader located throughout the Promenade Level. Guests may also email [email protected].

Merchandise

Officially licensed NHL merchandise will be available at retail locations located throughout loanDepot park and the 2026 Enterprise NHL PreGame. Please visit any one of these locations for the widest selection of 2026 Discover NHL Winter Classic® jerseys, apparel, hats and souvenirs.

Please check back for store locations.

Mobile Entry

All 2026 Discover NHL Winter Classic® tickets are mobile and must be scanned for entry into loanDepot park. Please access and download your mobile ticket to your iPhone Wallet or Google Wallet before heading to the ballpark. A mobile ticket must be displayed for each fan over three years old entering the 2026 Enterprise NHL PreGame.

Please have your mobile ticket pulled up on your phone as you approach the ticket scanner. If you need assistance with your mobile tickets on game day, please visit the windows at the NHL Ticket Offices (see Ticket Office Locations below). Proper photo identification will be required to assist with any mobile ticket resolution.

Nursing Mothers & Baby Changing Areas

Mothers in need of private accommodation while nursing are welcome to do so in the Mamava Nursing Pod by Section 21, any Family Restroom or First Aid Room.

Parking

• Prepaid Parking Requirement

A parking pass is required for all on-site parking facilities at loanDepot park on the day of the Event. Passes must be purchased in advance through the Premium Parking website (see link below) to park in one of the four (4) parking garages or three (3) surface lots near loanDepot park. Charter bus parking is also available for purchase through the website.

Each parking pass allows one state-registered vehicle to occupy one standard-size parking space. Oversized vehicles that do not fit within one standard space may not use multiple passes to occupy additional spaces.

Parking passes cannot be purchased or re-sold through third-party platforms; Any pass obtained through unauthorized sites will be invalid at loanDepot park parking facilities.

• License Plate Registration

loanDepot park parking facilities use a license plate recognition system instead of physical pass scans or payment collection at entry points.

Your license plate serves as your parking credential – please ensure it is correctly registered to avoid receiving a citation or invoice by mail.

If you know your vehicle’s license plate number at the time of purchase, enter it during checkout. You can modify or update this information any time before the event through the Premium Parking website or link included within the confirmation email.

If you do not know your license plate number when purchasing, select “Don’t know vehicle information?” Next, choose “Remind Me” to receive an email reminder the day before and on the day of the Event to enter your license plate information.

• Arrival and Parking Operations

The 2026 Discover NHL Winter Classic® game is scheduled for 8:00 PM on January 2, 2026. South parking facilities will open at 1:30 PM on the day of the Event to accommodate guests wishing to attend the 2026 Enterprise NHL PreGame in West Lot 3 (1680 NW 5th Street, Miami, FL 33125). All other parking facilities should be open by 5:00 PM, and gates to loanDepot park are scheduled to open at 6:00 PM.

Expect heavy congestion around loanDepot park; please plan your travel time accordingly. Police and parking authorities will direct vehicles to the parking facility that best supports traffic conditions during peak ingress times.

Please have your digital prepaid parking confirmation email visible when approaching loanDepot park to assist with ease of traffic flow. Vehicles should enter any open parking facility and proceed to any available parking space.

Guests wishing to park in a certain parking facility are encouraged to arrive early as spaces are not preassigned and there is no guarantee a specific facility will have availability on the day of the Event. The opportunity to purchase parking on-site will be extremely limited and fulfilled on a first-come, first-served basis.

All parking facilities offer ADA-accessible spaces (a parking pass is also required).

To purchase parking Click Here.

Prohibited Items

Below is a list of items that will not be permitted to be brought into loanDepot park or West Lot 3. Any prohibited items left at any security screening area shall be considered surrendered and will be discarded. Guests will not be able to retrieve any surrendered items. The NHL reserves the right to prohibit any item not listed below deemed unsuitable for entry or in the interest of public safety.

• Weapons of any kind, including ammunition or self-defense items and any item that could be reasonably used as a weapon.
• Backpacks (including clear backpacks), hard-sided coolers (regardless of size), luggage, and bags larger than 4 x 6 x 1.5 inches.
• Car seats or portable stadium seats.
• Explosive, combustible, or other hazardous items, including firecrackers or fireworks.
• Aerosol containers/bottles of any kind including sunblock.
• Air horns, whistles, or other noise-making device.
• Marijuana (including medical marijuana) and illegal substances.
• Animals (other than service animals).
• Full-sized baseball bats
• Brooms, poles, staffs or sticks.
• Umbrellas with metal tips and umbrellas larger than 10 inches (small, collapsible umbrellas are permitted, but may not be opened inside the ballpark).
• Drones or any unmanned aerial device.
• Hoverboards/skateboards/roller skates/roller blades.
• Wrapped packages.
• Outside beverages of any kind, including alcoholic beverages, soda or coffee. Guests may bring in one empty plastic reusable bottle 32oz. or smaller.
• Balloons/Inflatables, balls, frisbees, or other projectiles.
• Laser pointers or similar devices that may be used to disrupt play.
• Costume masks
• Obscene or indecent clothing

Guests will have the option of either surrendering the prohibited item at the security screening area or leaving (prior to scanning your mobile ticket) and then returning without the prohibited item prior to entering loanDepot park or West Lot 3.

All bags and items are subject to inspection. To ensure fan safety, the Marlins, loanDepot park and the NHL® reserve the right to refuse admittance of any item deemed hazardous, suspicious, or deemed unsuitable for entry by security personnel, including any item capable of being used as a projectile.

Public Transportation

loanDepot park is served by two Miami-Dade Metrorail stops within a mile of the ballpark (Culmer and Civic Center), the Tri Rail Connection via the Historic Overtown/Lyric Theatre Station to MiamiCentral Station, eight other Metrobus routes, and the City of Miami Trolley Route. See https://www.mlb.com/marlins/ballpark/transportation#public-transportation for more information.

Re-Entry Policy

Re-entry into the 2026 Discover NHL Winter Classic is not permitted once your mobile ticket has been scanned.

Rideshare/Taxi Services

Fans using a ride sharing service, including Brightline shuttles, must be picked up at the geo-fenced location within East Lot 1 located at 1380 NW 6^th Street, Miami, FL 33125.

Please check back for the taxi stand location on game day.

Security Screening

All guests entering loanDepot park and the 2026 Enterprise NHL PreGame will be subject to screening through the use of metal detectors. All persons, bags, and personal items are subject to inspection before entry is permitted. Failure to consent to a search will result in denial of entry.

Service Animals

Service animals are welcome if the animal is not a danger to other guests and it does not interfere with others through unwanted attention, barking, inappropriate toileting, etc. If specific accommodations will be required for any service animal, please contact loanDepot park Guest Experience at (305) 480-1636 before game day. Emotional support animals are not qualified as service animals will not be permitted access into 2026 Enterprise NHL PreGame or loanDepot park.

Smoking

Smoking, E-Cigarettes and Vaping are prohibited inside the 2026 Enterprise NHL PreGame or loanDepot park. There are no designated smoking areas inside or outside of the ballpark and exiting and re-entry is prohibited.

Social Media

Join the conversation on X (formerly Twitter), Facebook and Instagram by tagging your photos using NHL #WinterClassic.

Specialty Rooms and Sensory Bags

The Sensory Room presented by ABA Centers of Florida, in collaboration with ABA Centers of Florida and KultureCity, is located on the Legends Level. It provides a welcoming space for neurodivergent guests of all ages and abilities looking for temporary respite from the gameday atmosphere. The calming environment boasts fun items and activities aimed to stimulate or relax specific senses, including activity panels, Yogibo bean bags, 100% recycled acoustic carpet and more. To access the suite, fans need to head to any guest services booth to sign in.

There will be sensory bags provided by KultureCity courtesy of Ticketmaster available on the Promenade Level at the four (4) Guest Experience kiosks located in sections 6, 15, 27, and 34. Additionally, there will be a staffed Suites Concierge directly outside the sensory room with sensory bags available and on the Vista Level Guest Experience area located at section 318.

Strollers

Strollers are not permitted inside the loanDepot park with the exception of private suites and children with disabilities. Strollers may be checked at the Home Plate or Third Base Entrances prior to entering the ballpark.

Ticket Office Locations

The main NHL Ticket Office, located between the Home Plate and Third Base entrance in front of the Third Base Garage, will be open on game day from 5:30 PM through the start of the second period.

Ticket Refund Policy

Please follow the link for more information on the 2026 Discover NHL Winter Classic® ticket refund policy – 2026 Discover NHL Winter Classic Refund Policy

Weather

Please check the weather forecast on game day before arriving at loanDepot park. This is an Outdoor Hockey game so be prepared to dress appropriately.

Wheelchair Requests/Assistance
Wheelchair transportation to and from seats is available to any guest needing assistance, which may be requested at any ballpark entrance or by locating any Guest Experience Team Member. Guests can also text 305-480-4999 with your name and location to request a wheelchair. Standard message rates may apply.

Information is subject to change. Please continue to check back for the most up to date information

NHL, the NHL Shield and the word mark NHL Winter Classic are registered trademarks and the NHL Winter Classic logo is a trademark of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. © 2025 NHL. All Rights Reserved.