Plan Services Team

Get to know your Account Manager

Frequently Asked Questions

How do I access my tickets for the 2026-27 season?

All tickets, are available via the Official Devils App your mobile device. Our ticket scanners are equipped to simply scan the tickets on your phone, so you never have to worry about leaving your tickets at home! It's recommended to add your tickets to your Apple Wallet or Google Pay in advance for seamless entry.

See our Mobile Ticketing Guide for more information on managing tickets on your device.

What Benefits do I Receive as a Partial Plan Holder?
What is the Devils Ticket Swap Program?

The Devils Ticket Swap Program allows you to exchange tickets from a game you cannot attend to another game in the season. As a Partial Plan Holder, you can 2 or 4 games in your plan based on your package. Games can be swapped for games within the same tier or lower, or upgrade and pay the difference.

See the Devils Swap Program for more details and a step-by-step guide.

To swap out your tickets, sign in to your Devils Account.

What is the Devils Black and Red Rewards Program?

This interactive platform allows you to earn member points 365 days a year. Earn points through daily check-ins, answering trivia during stoppages in play at Devils home games and other ways throughout the year. Redeem points for merch, autographs, additional tickets and more!

What is Ticketmaster Ticket Exchange?

Ticket Exchange by Ticketmaster is an online marketplace where Devils Black and Red Members can post their certified Devils tickets for sale. Track your tickets through your online Devils Account, decide how much you'd like to post your tickets for and whether you'd like the money deposited into your bank account or stored as a credit on your Devils account.

Devils account credit can be used towards additional Devils tickets or your partial plan renewal.

See Mobile Ticketing Help for a step-by-step guide.

How do I access my 10% Devils Den Team Store discount?

To receive your 10% discount at Devils Den Team Store locations at Prudential Center, simply login to your Black & Red Rewards account and scan your QR code.

What is the current bag policy?

Bags larger than 14” x 12” x 6”, backpacks of any kind, large duffel bags, coolers and hard sided bags are prohibited inside the Prudential Center. All other bags are subject to hand-screening or x-ray screening prior to entering Prudential Center.

For additional details on what is permitted into Prudential Center, see the A to Z Guide.

What is auto-renewal?

As a 2026-27 Partial Plan holder, you are enrolled in the auto-renewal program which is designed to simplify the process of retaining your Partial Plan for the 2027-28 NHL season.

Your Partial Plan functions just like an Amazon Prime or Netflix subscription in that each season (typically February/March) you will receive your personal Partial Plan Portal where you can view your renewal invoice for the following season. It makes renewing your seats transparent and easy!

If you plan to retain your Partial Plan for the following season, while nothing further is required, you can use your Personal Renewal Portal to update information such as your preferred payment plan length and payment method. It is also there, if you so choose, that you can opt out of auto-renewing your Partial Plan for the 2027-28 Devils season. Plan holders who do not opt-out will be auto-renewed for the following season. All communication will be provided via email.

Can I add additional seats or relocate my seat location for the 2026-27 Devils season?

Yes, simply call or email your Devils Plan Services Account Manager or email us at [email protected].

Who can I contact with additional questions?

You can call or email your Devils Plan Services Account Manager. If you cannot get a hold of your Account Manager, you can email us at [email protected] or call 1-800-NJ-Devil. Business hours are Monday-Friday, 9am - 5pm.