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Fan Safety: Coyotes Institute CLEAR Health Pass Policy, Among Protocols

CLEAR Health Pass allows fans to complete COVID-related screening requirements before arriving at Gila River Arena

by Alex Kinkopf @AEKinkopf / Arizona Coyotes

Finally, Coyotes hockey is back at Gila River Arena.

And health and safety will be a primary concern. 

The Coyotes have worked diligently with local, state, and federal authorities, as well as the NHL, to safely welcome back a limited number of fans for each game.

A maximum of 3,450 fans, 25 percent capacity, will be allowed at Gila River Arena for all six January home games. Seating will be socially distanced. 

The Coyotes will continue to monitor COVID-19 and work with Gila River Arena and the City of Glendale to determine the seating capacity for each month throughout the 2021 NHL season.

"The health and safety of our fans, players, coaches, and staff has been our top priority throughout this process and we are looking forward to beginning the season with a limited capacity of seating for our fans," said Coyotes President & CEO Xavier Gutierrez. "We are confident that the innovative and tech-enabled services we have in place will protect the health and safety of our fans. We are excited about the upcoming NHL season and are ready to welcome our great fans back."

WELCOME BACK: NEW SAFETY PROTOCOLS & POLICIES

The Coyotes are instituting the same procedures and technology used by the NHL during the 2020 Stanley Cup Playoffs.

Fans must use the CLEAR Health Pass free app in order to obtain and then submit a health questionnaire before arriving at the arena. Fans must complete the CLEAR Health Pass survey within 12 hours of game time.

CLEAR app enrollment is easy. The user simply opens Health Pass on the CLEAR app, verifies his or her identity with a selfie, answers a series of health survey questions, and receives a red or green result. Upon arrival at the arena, fans must show their green Health Pass for seamless, touchless entry. Fans can download and enroll with the CLEAR app here

The Coyotes also have installed sanitizer stations throughout the arena and have enhanced sanitation measures and additional food preparation protocols at all concessions, ingress, egress, and fan-flow circulation. 

VIEW: GILA RIVER ARENA COVID-19 RESOURCE PAGE

Additional safety measures include: 

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VenueShield

ASM Global, the company that manages Gila River Arena, will employ VenueShield, a best-in-class hygiene assurance program that has been deployed at more than 325 facilities worldwide. VenueShield provides the most advanced safeguards serving Gila River Arena's clients, guests, staff, teams, talent and all other visitors. All policies will be aligned with and informed by public health authorities, medical and industry experts. 

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Pre-Paid Parking

Pre-paid parking is required to limit contact points. Parking passes -- purchased online at Ticketmaster.com. -- will be paperless, allowing touchless scanning by attendants at entry points. Vehicles will be parked in alternate spaces to ensure social distancing.

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Assigned Entrances

Fans will be assigned specific entry gates to monitor traffic and social distancing. They are:

  • Gate 1 Assigned Entrance: Seating sections 107-108, AZ Blue Club, Loge Boxes, and suites only
  • Gate 2 North Assigned Entrance: Seating sections 112-114 only
  • Gate 2 South Assigned Entrance: Seating sections 109-111
  • Gate 4 West Assigned Entrance: Seating sections 115-117 only
  • Gate 4 East Assigned Entrance: Seating sections 118-120 only
  • Gate 6 North Assigned Entrance: Seating sections 101, 121, and 122
  • Gate 6 South Assigned Entrance: Seating sections 102-103
  • Gate 7 Assigned Entrance: Seating sections 104-106 only 

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No Bag Policy

No bags of any kind will be permitted in Gila River Arena this season, reducing touchpoints for all guests and staff. 

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Mobile Ticketing

Coyotes ticketing has gone fully mobile through the new Arizona Coyotes app, where fans can download parking passes and game tickets onto a mobile device. Fans will scan their mobile devices upon entry for contactless ingress.

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Masks Required 

All fans and employees must wear a face mask at all times, unless they are actively eating or drinking in their seats. Current guidance from Maricopa County and the NHL advises that plastic face shields are not an adequate alternative to cloth face coverings. Neck gaiters, open-chin triangle bandanas, costume masks, face coverings with valves, mesh materials or holes of any kind are not acceptable.

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All face coverings must:

  • Fully cover the nose and mouth and secure under the chin.
  • Fit snugly but comfortably against the sides of the face.
  • Guests under 2 years of age are not required to wear a mask.

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Cashless Transactions

Gila River Arena has transitioned to a cashless transaction facility to ensure contactless options for food, beverage and merchandise purchases. Transactions will be credit or debit card only.

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Non-Smoking Venue

Gila River Arena has transitioned to a non-smoking facility. All smoking areas have been eliminated. Fans who exit the venue to smoke will not be permitted re-entry.

Video: New arena safety protocols and procedures

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