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The Official Site of the Vancouver Canucks

Job opportunity - Business & Systems Analyst (full-time, term)

by Staff Writer / Vancouver Canucks
Position:Business & Systems Analyst

Department:Information Technology
Reports to: Director, Technology
Term: Effective September for approximately one year

SUMMARY: The Business & Systems Analyst is responsible for providing timely support, analysis and resolution to all levels of software, hardware and network related system problems. Other responsibilities include performing preventative maintenance tasks, hardware and software installations, system configuration development, network administration and maintaining optimal levels of systems inventory. This position will also be required to participate in corporate/ departmental initiatives as required and manage projects as assigned. Some off hours support for arena events and technology related projects may be required.


(other duties may be assigned as required)
  • Provides support and maintenance of computers, servers, peripherals, networks and end user software for all Canucks Sports & Entertainment (CSE) users
  • Maintains technical standards for computers, servers, peripherals, network and end user software
  • Assists in planning, implementing and managing security policies and procedures
  • Provides technical guidance for Help Desk and less experienced support staff
  • Prepares and maintains systems documentation for IT staff and end users
  • Responsible for Windows SharePoint Server and Sites maintenance, troubleshooting and adding business functionality for our internal usage
  • Provide training for data owners on Windows SharePoint site best practises, technical concepts and general usage
  • Routinely monitor and implement regular network/ computer preventive maintenance
  • Supports organization mobility plan utilizing Blackberry Enterprise Server and devices
  • Develops project plans, including anticipated time lines and required resources
  • Researches emerging technologies that may prove beneficial in meeting specific customer needs. Studies vendor products to determine which best meet CSE business needs and makes recommendations to management regarding the acquisition and/or implementation of software/hardware to meet customer needs
  • Works with third party vendors to establish relationships and service levels
  • Provide coverage for helpdesk as required and serves as on-call support after hours as required
  • University degree or diploma in technical related area coupled with expertise and experience at a level of a Microsoft Certified Systems Engineer (MCSE) or equivalent
  • 5 - 8 years experience within the IT industry with expertise in microcomputer software and hardware, networking and database technologies
  • A minimum of 6 years “hands on” experience working in a technical network environment
  • A minimum of 4 years project management experience, including project plan development and implementation
  • proactive and innovative in identifying ways in which technology can support business needs
  • Excellent written & verbal communication skills
  • Excellent interpersonal skills with the ability to interact effectively with end users (including all levels of management), vendors and service suppliers, and peers
  • Excellent procurement skills, with an ability to maximize vendor relationships, opportunities and service levels
  • Thorough knowledge and understanding of Windows XP, Server 2000 & Server 2003 operating systems, Microsoft SharePoint Server 2007, Microsoft Exchange 2007/2010, MS Office Suite, and networking technologies
  • Thorough knowledge and understanding of Blackberry Enterprise Server and smart phone technologies
  • Excellent research, consulting, analytical and probing skills (i.e. know how to ask the right questions to determine and meet needs)
  • Team player with excellent service and problem resolution skills with the ability to manage multiple tasks and maintain a balance of priorities
  • Cheerful, embraces fun and celebration in the workplace
  • High degree of personal integrity and honesty
  • Works cooperatively, strives to meet team goals
  • Excellence through innovation, commitment and continual improvement
  • A passion for success
  • Works with enthusiasm, dedication, respect and pride
  • Strong customer/fan focus
  • Receptive to new ideas and approaches, adapts well to change
Interested, qualified candidates are invited to submit their resume and cover letter, specifying position applied for, no later than August 23, 2010. It is preferable that you apply online by accessing our website at; alternatively you may fax your application to (604) 899-7451 or email

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
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