Skip to main content
The Official Site of the Vancouver Canucks

Job Opportunity - Account Executive, Client Service

by Staff Writer / Vancouver Canucks
Position:Account Executive, Client Service

Department:Client Service & Ticket Operations
Reports to: Director, Client Service & Ticket Operations

SUMMARY:
The Account Executive supports the mandate and goals of the Client Service & Ticket Operations team by providing superior customer service while promoting, renewing and up-selling our ticket products to existing and potential Ticket Holders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

  • Manage assigned accounts and develop strong professional relationships with Canucks Ticket Holders to meet standards of excellence and guarantee renewals; communicate regularly via email and phone
  • Answer the 899.GOAL line and respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues
  • Manage client requests, expectations and assist with any game day requirements related to these requests
  • Promote, renew, and sell ticket products and services such as season tickets, half season tickets, ice paks, groups, single game tickets, and Blue Line and Prime Seat Club memberships, etc.
  • Follow up with outstanding accounts and declined payments in a timely manner
  • Execute Ticket Holder retention programs; continue to extend superior customer service and raise service levels on an on-going basis
  • Follow up with our clients on post event related issues (ie. lost and found, incidents, or requests)
  • Contact assigned accounts throughout the season to gain Ticket Holder profiles for future service initiatives
  • Execute seat relocation, allocation and upgrade programs
  • Participate in and execute various season ticket holder events throughout the season
  • Game night duties: Season Ticket Holder of the Game; game night ticketing issues; survey in-game experience
  • Perform market and customer service research to determine “best practices”
  • Communicate and carry out service policies and procedures to Ticket Holders in the most professional manner
  • Provide on-going feedback and recommendations to enhance front line customer service plan, revenue generation and product development
  • Perform administrative support for CSTO team, as necessary
  • Provide support during special events and promotions, as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:
  • College degree with customer service experience preferred
  • Excellent written and verbal communication, and interpersonal skills A commitment to service excellence
  • Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
  • Superior attention to detail and strong organizational and administrative skills
  • Flexible with ability to adapt easily to changing priorities and schedules
  • Willingness to work extended hours, including evenings and weekends
  • Self-motivated, postive attitude, team player who strives to exceed
  • Extensive computer knowledge, including MS Office (Word, Excel, Powerpoint), and Outlook; good working knowledge of presentation and desktop publishing software an asset

KEY ATTRIBUTES:
  • Cheerful, embraces fun and celebration in the workplace
  • High degree of personal integrity and honesty
  • Works cooperatively, strives to meet team goals
  • Excellence through innovation, commitment and continual improvement
  • A passion for success
  • Works with enthusiasm, dedication, respect and pride
  • Strong customer/fan focus
  • Receptive to new ideas and approaches, adapts well to change
Interested, qualified candidates are invited to submit their resume and cover letter, specifying position applied for, no later than Wednesday, October 28, 2009. It is preferable that you apply online by accessing our website at www.canucks.com; alternatively you may fax your application to (604) 899-7451.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
View More