GENERAL
Who can I contact for help regarding my membership and ticket management?
Monday – Friday (9:00AM – 5:00PM)
General Line: 888-KINGSLA (888-546-4752)
Email: [email protected]
On Gamedays – 10:30AM to the end of the 1st period
How do I receive membership emails?
To subscribe to member emails, please email [email protected]. Future emails will be sent from our team after subscription.
Please also mark [email protected] and [email protected] as an approved senders list so emails are not blocked or sent to spam.
MEMBER BENEFITS
I am unable to make an upcoming home game, how do I request an exchange?
For exchanges, this can be requested 7 days in advance before the desired exchange date and can be done using the following form: https://lakings.formstack.com/forms/flexprogram
Learn more about terms and conditions here.
How does buyback credit work?
Buybacks are a great way to drive value to your account. Buybacks can be initiated 7 days in advance from the gameday in which we will buyback your tickets at 90% of its face value. Please do note that buyback credit is only eligible to be used towards next season’s renewal. If the account is unable to be renewed, the buyback credit will expire.
What are some specific member events that I get access to?
All memberships include an invite to the following member events:
- State of the Franchise
- Player Festival
- Paint the Ice
- Select-A-Seat
- Summer Event
I just donated my tickets to the Kings Care Foundation, when can I expect a charitable receipt?
All donations made 72 hours before the game day will be eligible to receive a charitable receipt in the following windows:
- Beginning of the Calendar Year (Jan)
- End of the Season (April/May)
Where is the dedicated STM gameday entrance?
Our dedicated season ticket member entrance can be found at the Figueroa entrance at the corner of 12th street and Figueroa Street. At the entrance, please show your virtual membership pass using the LA Kings App.
TICKETS
I accidentally sent my tickets to the wrong email address; how can I recall them?
If tickets are sent to the wrong email address without a created AXS account linked to this email, they can be recalled via the AXS app under the “transfer” function. If this ticket is sent to a linked AXS account, please contact your service executive or our general line for us to recall these tickets to the account.
What parking lot is available for purchase through the Kings?
Lot W is available on a per game and season pass basis. We offer parking for $40.00/per game. Parking can be purchased via Fan Account under the “offers” tab or through your membership executive.
I need Accessible seating for an upcoming game. How do I request this seating?
On a per-game basis, we have a limited amount of accessible seating available. To ensure that you receive accessible seating, please contact your membership executive 48 hours before the game. Please do note that some relocations may incur a difference.
Miscellaneous
How do I get access as a member to experiences such as the Zamboni or tunnel team?
We do offer access to book experiences through our customized membership gifting program, Loop and Tie. This is available on a first-come, first served basis based on tenure and membership package. Throughout the season, we will have some experiences available on a game-by-game basis. Please contact your executive regarding availability.
What is the difference between a ticket pack item and a giveaway item?
A ticket pack item is a limited-edition item tied to a special theme/heritage night. Tickets must be purchased under a specific offer to receive the promotional item. Examples of ticket pack items include all heritage nights and sports night items.
For season ticket members, all ticket pack items are available to secure without purchasing into the specific ticket offer. Members can secure their desired ticket pack item in their Fan Account under the “offers” tab.
A giveaway item is given to a specific number of game attendees (i.e.: First 10,000 fans). We also offer all-arena giveaways as well. All ticket purchasers are eligible for giveaway items for that specific game day. Check out our promotional schedule here: lakings.com/tickets.