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The Official Site of the New Jersey Devils

2016-17 Ticketing FAQ

New Jersey Devils & Prudential Center

To accommodate changes being made throughout the ticket industry, and to increase the security of the ticket-buying and event entry process, the New Jersey Devils and Prudential Center will be adopting full digital ticketing over the course of the next few years. Digital tickets help reduce or eliminate fraud and counterfeiting, and help create a safer environment for ticket holders entering the arena.

Starting with the 2016-17 Devils season, PDF tickets will be phased out with the elimination of the "print-at-home" function on Devils Account Manager and Ticketmaster.com. Paper tickets will still be available for delivery and pick up at the Prudential Center box office.

For additional information about digital ticketing, please see the FAQ below.

 

Frequently Asked Questions

What are digital tickets?
Digital tickets are tickets without barcodes. They are not necessarily electronic. 

 

Are digital tickets and mobile tickets the same?
No. Your mobile smartphone is only one medium to deliver or access a digital ticket. Digital tickets can be delivered in several forms: 

  • Devils Membership Personal Identification Card (PID) 
  • Mobile smartphone
  • Special thermal (paper) stock encoded with radio frequency identification (RFID) technology

 

Will all events at Prudential Center be using digital tickets?
While we are not entirely eliminating barcodes this year, we are implementing a phased approach starting with New Jersey Devils 2016-17 tickets. Other concerts and events will adopt digital tickets on a rolling basis. 

 

If I purchase Devils tickets for the 2016-17 season, what is changing for me? 
If you are a Devils Member, please visit DevilsMembership.com for additional information.

  • Partial Plan buyers can manage and access their tickets on their smartphone or request paper tickets.
  • Group buyers will receive thermal (paper) stock tickets or opt to manage or access their tickets on their smartphone. 
  • Single game buyers purchasing online via Ticketmaster.com will have the option to choose tickets on their smartphone, or choose paper tickets at Will Call or via mail delivery.  

How can I request paper tickets? 
In order to receive paper tickets, you should select mail or will call as the delivery method during your online ticket purchase.

 

What does a ticket on a smartphone look like? 
Tickets viewed on smartphones will have a square, QR code along with all the regular ticket information - game date and time, section, row, seat.

 

What if I don't have a smartphone? 
If purchasing tickets on Ticketmaster.com, you can select mail or will call delivery to receive a paper ticket. 

If you received a ticket transfer from friends or family, you can accept the transfer on your computer. After accepting the transfer, you will receive an email confirmation, which you can bring to the Box Office to have your tickets printed.

 

How do I manage or access my tickets? 
If you are using the Devils NHL App on your smartphone, you can access your Devils Account Manager or Ticketmaster.com Account, under the 'Manage Tickets' menu option. CLICK HERE to view instructions. 
Or 
If you are using a web browser on your smartphone, click this link to access your Devils Account Manager:
newjerseydevils.com/account
or click this link to access your Ticketmaster.com Account: 
http://m.ticketmaster.com/ticket/my/login.do

You can also manage your tickets on your computer by accessing the Devils Account Manager. Click this link to access Account Manager:
https://oss.ticketmaster.com/aps/devils/EN/account/login

If you purchased on Ticketmaster.com and are using a computer, then you must log into your Ticketmaster Account to manage your tickets. It is not the same portal as the Devils Account Manager. Click this link to access your Ticketmaster.com Account: 
https://www.ticketmaster.com/member?tm_link=tm_homeA_header_my_account

 

What does 'manage' my tickets mean?
Once logged into Devils Account Manager or the Devils NHL App, you can: 

  • Access and view your tickets on your smartphone for entry (Devils NHL App only)
  • Transfer tickets to friends or family
  • Donate tickets to charity
  • Post tickets for resale directly on Ticketmaster's TicketExchange, as in prior seasons

 

What if I forgot my password? 
Click 'Forgot Password?' then enter the email address associated with your account and check your email to reset your password.

 

When I transfer tickets via Devils Account Manager or through the Devils NHL App, how does the recipient access the tickets?
Once you transfer tickets, the recipient will receive an email from the New Jersey Devils. CLICK HERE for sample. The recipient can accept the transfer via their computer or smartphone. 

If using a computer to access tickets, CLICK HERE to view the 4 easy steps to get tickets. 

If using a smartphone to access tickets, CLICK HERE to view the 4 easy steps to get tickets.

NOTE: Tickets transferred through Devils Account Manager can managed on a computer, but you will need to view tickets on your smartphone to gain access into the arena.

 

Can I enter the arena with multiple tickets for multiple people using one smartphone?
Yes, as long as everyone is present and enter the arena at the same time. The ticket holder (smartphone holder) can access multiple tickets on their phone and swipe to scan as their friends or family enter after each ticket scan. However, we recommend that you transfer tickets to each person attending the game for easier access into and throughout the arena.

 

What if my smartphone battery dies or my screen is cracked? 
If your smartphone battery dies before entering the arena, you can visit the Customer Service windows at the Box Office to get your tickets reprinted (proof of purchase and/or identity will be required). Depending on the location and severity of the cracked screen you may have to visit the Box Office to get your tickets reprinted.

 

Can I still print tickets as a PDF file? 
The "print-at-home" functionality in Ticketmaster.com and Devils Account Manager will no longer exist. The "print-at-home" option will not be available as a delivery method for any ticket purchases.

 

Why is the "print-at-home" delivery method or "print-at-home" functionality in Devils Account Manager being eliminated? 
When digital ticketing is fully adopted, special paper stock is needed to print paper tickets. The paper you have in your home or office printer cannot encode data as RFID. Therefore, PDFs cannot exist in that ticketing environment. PDF tickets are not secure and can be easily duplicated and/or counterfeited. In preparation for digital ticketing, we will be phasing them out.

 

By phasing out PDF tickets, do I still have the ability to resell on third party sites of my choice?
Yes, subject to our other terms and conditions on resale. As digital ticketing continues to grow, most platforms have adapted to accommodate digital tickets. However, all third party sites are different, and some still require a PDF or paper ticket and some sites do not provide the buyer's email address for the seller to easily transfer the sold tickets. If paper tickets are needed, you can choose mail delivery during your online purchase.