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The Official Site of the New York Islanders
Our Commitment to Your Health & Safety

There is nothing better than being together to cheer on the blue and orange, and we are thrilled to welcome fans back to Nassau Coliseum following the State's decision to allow New York's arenas to operate at 10% capacity. Your health and safety are our top priority, and we have worked closely with state and local health officials to implement stringent operating protocols to provide a safe and enjoyable experience for all fans. 

Please review the information below to ensure you are prepared for game day.

 

Detail on COVID-19 Testing and Vaccination Guidelines

Per New York State guidelines, fans can now show any one of the following to gain entry into Nassau Coliseum:

 

Proof of a negative COVID-19 PCR test taken within 72 hours of game day

  • You may take your COVID-19 PCR test with any healthcare provider. Please check with the provider to make sure that your test results will arrive in time. 
  • The New York Islanders have partnered with Northwell Health-GoHealth Urgent Care to create a dedicated process for fans to ensure that you have your test results in hand on game day. This option requires 6 days of planning and starts with scheduling your Virtual Visit.
Schedule Virtual Visit

 

Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game

  • You may take your COVID-19 rapid antigen test with any healthcare provider.
  • COVID-19 rapid antigen testing will be available at Nassau Coliseum on game days from 5:00pm - 7:00pm for $25 per test. If you are interested in taking advantage of on-site testing, click below to register and book an appointment. Walk-up testing will be available, but fans are encouraged to book in advance.
Schedule Rapid Antigen Test at Nassau Coliseum

 

  • You may take your COVID-19 rapid antigen test with any healthcare provider.
Schedule Rapid Antigen Test Near Me

 

Proof of full vaccination, which means your final dose of the COVID-19 vaccine must be administered at least 14 days before game day

  • Final dose refers to the second dose of the Pfizer-BioNtech or Moderna COVID-19 vaccines or the single dose of the Johnson & Johnson Janssen COVID-19 vaccine.

Get Your Isles Health Pass

Per New York State guidelines, each attendee is required show an Isles Health Pass. The only exceptions are for children under the age of 18 who are attending a game with a parent or legal guardian. In that instance, the parent or legal guardian's Isles Health Pass will be accepted on behalf of their children.

Additional Game Day Arrival Information

  • Season Ticket Members can purchase a pre-paid parking pass via Ticketmaster Online Account Manager or upon arrival to the parking lot. All other guests may purchase parking upon arrival to the parking lot.
  • Parking will open two hours before puck drop.
  • All guests traveling by car must enter through the Hempstead Turnpike parking entrance. 
  • Only ticketed guests will be allowed to enter the parking lot.
  • State health regulations prohibit tailgating at this time.

  • Doors will open 1-hour prior to puck drop.
  • All guests will enter through the Main Entrance - Gate 10.
  • All guests will undergo a temperature check upon arrival that must register below 100.4 degrees.
  • Physical distancing of at least 6 feet will be enforced between groups.
  • Bags will not be permitted in the venue, with the exception of personal items such as small pocketbooks and purses, no larger than 10" x 8" x 6".

  • All guests 2 years of age and older must wear an approved face covering at all times.
  • Neck gaiters, face masks with vents, and bandanas are not acceptable face coverings. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. 
  • The face mask policy will be enforced upon exiting your vehicle or public transportation and while inside Nassau Coliseum.
  • Non-compliance with face covering guidelines will result in immediate dismissal from Nassau Coliseum. Refunds will not be administered.
     

  • After completing all health checks and entering the arena, guests will have the option to purchase food and non-alcoholic beverages from food trucks located near Gates 1, 8 and 14.
  • You will be asked to bring all food and drinks back to your seat. Eating outdoors or on the concourse is prohibited.
Arena Safety Program
Reopening FAQ

COVID-19 Testing/Vaccination Requirement

Per New York State guidelines, each attendee ages 2 years and older, including those who have tested positive previously and have since recovered, will be required to show one of the following:

  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game
  • Proof of full vaccination, which means your final dose of the COVID-19 vaccine must be administered at least 14 days before game day

Per New York State guidelines, fans can choose between showing proof of a negative COVID-19 PCR test, proof of a negative COVID-19 rapid antigen test, or proof of full vaccination.

COVID-19 PCR tests must be taken within 72 hours of game day. For example, if a game is on Wednesday, the COVID-19 PCR test must be administered starting the previous Sunday.  

COVID-19 rapid antigen tests must be taken within 6 hours of the start of the game. For example, if a game starts at 7pm, the COVID-19 rapid antigen test must be administered starting at 1pm of that same day.

Full vaccination means that your second dose of the Pfizer-BioNtech or Moderna COVID-19 vaccine or your single dose of the Johnson & Johnson Janssen COVID-19 vaccine must be administered at least 14 days before game day. 

Per New York State guidelines, fans who are fully vaccinated, meaning that their final dose of the COVID-19 vaccine has been administered at least 14 days before game day, no longer need to present proof of a negative COVID-19 test.

However, fans who are not fully vaccinated will need to present one of the following:

  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game

You may take your COVID-19 rapid antigen test with any healthcare provider. 

COVID-19 rapid antigen testing will be available at Nassau Coliseum on game days from 5:00pm - 7:00pm for $25 per test. If you are interested in taking advantage of on-site testing, register and book an appointment at docgo.com/nassau. Walk-up testing will be available, but fans are encouraged to book in advance.

To schedule a COVID-19 rapid antigen test near you, check out the testing facilities offered through the NY Forward Rapid Test Program at https://forward.ny.gov/ny-forward-rapid-test-program

Yes - COVID-19 rapid antigen testing will be available at Nassau Coliseum on game days from 5:00pm - 7:00pm for $25 per test. If you are interested in taking advantage of on-site testing, register and book an appointment at docgo.com/nassau. Walk-up testing will be available, but fans are encouraged to book in advance.

You may take your COVID-19 PCR test with any healthcare provider. Please check with the provider to make sure that your test results will arrive in time. 

The New York Islanders have partnered with Northwell Health-GoHealth Urgent Care to create a dedicated process for fans to ensure that you have your test results in hand on game day. This option requires 6 days of planning.

The first step is to schedule a Virtual Visit with Northwell Health-GoHealth Urgent Care through the link here. During your Virtual Visit, your provider will schedule your COVID-19 PCR test at a location near you on your required testing date, which is 3 days prior to the day of the game.

If you do not have access to a Northwell Health-GoHealth Urgent Care center, you may use another healthcare provider to administer your COVID-19 PCR test. Please check with the provider to make sure that your test results will arrive in time. If you have additional questions, please contact memberinfo@newyorkislanders.com.  

For attendees completing their COVID-19 PCR test through Northwell Health-GoHealth Urgent Care, you can access your results via your Northwell Health-GoHealth Urgent Care Patient Portal, accessible here. You will be able to log in using your mobile number or your username and password. Your test results will be available in your account as soon as they are returned from the lab.

To facilitate a fast and efficient entry process, please bring a printed copy of your COVID-19 PCR test results.

If you have trouble accessing your Patient Portal or do not see your results after 48 hours, please call 516-531-6857.

Ticket holders should consult their insurance provider to better understand the costs they will incur for COVID-19 testing. 

Yes. If your COVID-19 test comes back positive, please stay home and contact memberinfo@newyorkislanders.com to submit your refund request.

If you go to a Northwell Health-GoHealth Urgent Care center for COVID-19 PCR testing and follow the recommended process and timetable provided by Northwell, and your COVID-19 PCR test results do not arrive in time for the game, please contact memberinfo@newyorkislanders.com to submit your refund request. If you go through a different healthcare provider or do not follow the recommended process and timetable above, you will not receive a refund for your ticket.

If you have not received your COVID-19 PCR test results by 1pm on game day, we recommend you take a COVID-19 rapid antigen test within 6 hours of the start of the game. New York State has launched the NY Forward Rapid Test Program, which provides COVID-19 rapid antigen testing, with results available within 30 minutes and for no more than $30. For more information or to make an appointment, please click here.

Guests who have been fully vaccinated - which means your final dose of the COVID-19 vaccine has been administered at least 14 days before game day - do not need to present a negative COVID-19 test result. You will need to provide proof of vaccination, along with an appropriate ID matching the name on the vaccination documentation.

Yes. At this time, per New York State guidelines, all fans will be required to present one of the following:

  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game
  • Proof of full vaccination, which means your final dose of the COVID-19 vaccine must be administered at least 14 days before game day

Your documentation must be directly from the healthcare provider that performed the test or vaccination. You can display your test results or proof of vaccination on your smartphone or present a physical copy.

Attendees are required to show either a government-issued or school-issued photo ID that matches the name on your COVID-19 test results or proof of vaccination. Government-issued ID's include driver's license, passport, non-driver ID card, etc.

Children that do not have a government-issued or school-issued ID must attend the game with a parent or legal guardian to gain entry. Please contact memberinfo@newyorkislanders.com if you have additional questions. 

Isles Health Pass

Per New York State guidelines, each attendee is required show an Isles Health Pass. The only exceptions are for children under the age of 18 who are attending a game with a parent or legal guardian. In that instance, the parent or legal guardian's Isles Health Pass will be accepted on behalf of their children.

Attendees will receive their digital Isles Health Pass upon completing a 3-question health survey, which must be taken on a mobile device and submitted on the same day as the game. 

Attendees will receive their digital Isles Health Pass upon completing a 3-question health survey, which must be taken on a mobile device and submitted on the same day as the game, as required by New York State guidelines.

The survey is available here - but will only be open on game days.

Make sure that the name you provide in the health survey matches the name on your government/school-issued photo ID.

Upon passing the health survey, you will immediately be sent a text message with a link to access your Isles Health Pass. 

You will be required to show the digital version of your Isles Health Pass through your mobile device. Health passes for multiple people in the same seating pod can be shown on the same device.

To facilitate a fast and efficient entry process, please complete the survey prior to arriving at the arena. 

Per New York State guidelines, if you have recently tested positive for COVID-19, have recently come into contact with someone confirmed or suspected to have COVID-19, or are exhibiting or taking medication for any COVID-19 symptoms, you will not pass the health verification and will not receive your Isles Health Pass. Please stay home and contact memberinfo@newyorkislanders.com to submit your refund request.

If you believe you incorrectly filled out the survey (i.e., input error), you will have the option to retake the survey. 

If you have any questions, please contact memberinfo@newyorkislanders.com or call us at 888-NY-ISLES.

If you do not receive a text message upon completing your health survey, please try taking the survey again. If the issue persists, please contact memberinfo@newyorkislanders.com or call us at 888-NY-ISLES.

You will also be able to complete the health survey once you arrive at Nassau Coliseum, but to facilitate a fast and efficient entry process, we ask that you complete the survey prior to arriving at the arena.

If multiple people use the same email address when filling out the survey, the Isles Health Pass will populate using the name of the person who originally submitted that email address. To ensure that your name will appear on your Isles Health Pass, please use a unique email address.

Ticketing

All Season Ticket Members, club seat holders, and suite holders will have priority access to purchase tickets. Tickets will be offered across a wide range of price points starting at $35.

Given the 10% capacity, Season Ticket Members and suite holders will have priority access to purchase tickets in tenure order, followed by the general public. This is just the beginning -- we look forward to the day that we can welcome even more fans through our doors!

We can host approximately 1,300 fans per game, in accordance with New York State's guideline of 10% arena capacity. As part of this opportunity, we will host and recognize select essential workers at every Islanders game.

Currently, tickets are only available for the games listed below. Information about future Islanders games will be shared as it becomes available.

  • Thursday, April 1st vs. Washington Capitals @ 7PM
  • Saturday, April 3rd vs. Philadelphia Flyers @ 7PM
  • Tuesday, April 6th vs. Washington Capitals @ 7PM
  • Thursday, April 8th vs. Philadelphia Flyers @ 7PM
  • Friday, April 9th vs. New York Rangers @ 7PM

Tickets for the home games scheduled through April 9th are sold out. Tickets for the next set of home games will go on sale to Season Ticket Members in the coming weeks. If you have any questions, please email memberinfo@newyorkislanders.com or call us at 888-NY-ISLES.

Islanders Season Ticket Members can purchase tickets through their Ticketmaster Account Manager. If you have any questions, please contact your Member Services Account Manager or call us at (888) NY-ISLES. Once announced, the general public tickets will be accessed through newyorkislanders.com.

Digital tickets can only be accessed and displayed through the NHL app. You may save your digital tickets in your mobile wallet. The Islanders will be implementing Ticketmaster SafeTix, which provides an additional layer of security. Bar codes are automatically refreshed every few seconds so print outs and screenshots of barcodes will not be accepted for entry. If you do not yet have the NHL App, you can download it using the links below.

DOWNLOAD FROM APPLE APP STORE

DOWNLOAD FROM GOOGLE PLAY

For instructions on how to access your tickets inside of the NHL App, please click here.

For instructions on how to transfer tickets through the NHL App, please click here.

Socially distanced seating will be available in a variety of locations throughout the upper and lower bowl of the arena. Groups of seats will be separated by a minimum of 6 feet apart from each other, in keeping with New York State guidelines.

Yes. Accommodative seating for those eligible to purchase tickets may be secured by contacting us at (888) NY-ISLES.  

To facilitate contactless entry, only digital tickets will be accepted, and all fans must download the NHL App to display their ticket. We will be implementing the use of Ticketmaster SafeTix. Please note: bar codes are automatically refreshed every few seconds so you will not be able to use screenshots or printouts. The Nassau Coliseum Box Office remains closed and there is no Will Call available.

Yes, digital tickets must be presented via the NHL App on your smartphone. Fans can display more than one ticket on the same smartphone.

We understand that as we begin to welcome fans back to live games, there will be unique and challenging circumstances. Refunds will be provided to fans who provide a positive COVID-19 PCR test result or fans who do not pass their temperature check on game day. In addition, we ask fans who are symptomatic or not feeling well to stay home, in which case tickets would also be refunded. Refunds will be issued and handled directly by the Islanders. 

Ticketholders will be able to attend rescheduled games but can also request a refund if they choose. Refunds will be provided for canceled games.

Tickets can be transferred via the NHL App. Tickets should only be transferred to family/trusted acquaintances who have chosen to attend the event together, unless all such tickets (i.e., the full pod) are being transferred to one party.  

Arena Amenities and Safety Protocols

Per New York State guidelines, approved face masks are required to be worn at all times upon exiting your vehicle or public transportation and while inside Nassau Coliseum. All persons 2 years of age and older must wear an approved face covering. Neck gaiters, face masks with vents, and bandanas are not acceptable face coverings. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. The face mask policy will be enforced at the game. 

After completing all health checks and entering the arena, guests will have the option to purchase food and non-alcoholic beverages from food trucks located near Gates 1, 8 and 14.

You will be asked to bring all food and drinks back to your seat. Eating outdoors or on the concourse is prohibited.

Season Ticket Members can purchase a pre-paid parking pass via Ticketmaster Online Account Manager or upon arrival to the parking lot. 

All other guests may purchase parking upon arrival to the parking lot. 

Tailgating before the game will not be possible. The parking lot will open 2 hours before puck drop.