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The Official Site of the New York Islanders
Game Day Arrival Information

  • UBS Arena is accessible by car, Long Island Railroad, MTA Bus and NICE Bus.
  • By Car: UBS Arena has four parking areas, which can be accessed via the Cross Island Parkway. Please purchase parking in advance and confirm ahead of time which exit you will need to take for each parking area.
    • South Parking: Exit 26A
    • Diamond and Silver Parking: Exit 26B (Hempstead Turnpike East)
    • Emerald Parking: Exit 26D
  • By Rideshare: There is a designated rideshare drop off and pick up location, which is located on the north side of the arena and can be accessed by taking the Cross Island Parkway Exit 26D.
  • By LIRR: The Belmont Station, the new Elmont-UBS Arena Station and the Queens Village Station service UBS Arena. A shuttle service is available to transport guests to and from the Elmont-UBS Arena Station and the Queens Village Station.
  • By Bus: Three bus lines service UBS Arena: MTA Q110, MTA Q2 and NICE Bus N6.
  • For more information about how to get to UBS Arena, please review the Getting to UBS Arena guide.

  • You are encouraged to purchase parking in advance via Ticketmaster
  • Parking will open 2.5 hours before puck drop unless otherwise stated.
  • UBS Arena has four parking areas, which can be accessed via the Cross Island Parkway. Please check your parking ahead of time as each parking area is accessed via a different exit:
    • South Parking: Exit 26A
    • Diamond and Silver Parking: Exit 26B (Hempstead Turnpike East)
    • Emerald Parking: Exit 26D
  • Accessible parking is available for all UBS Arena parking areas. For more information about accessibility at UBS Arena, please review the UBS Arena Accessibility Guide.
  • The lease with Empire State Development prohibits tailgating at UBS Arena.
  • For more information about parking at UBS Arena and to review the campus map, please review the UBS Arena Parking Overview.

  • Doors will open 2 hours prior to puck drop unless otherwise stated.
  • All guests can enter through the Main Entrance.
  • UBS Arena has three Premium entrances: BMW Premium Entry-East (southeast corner), DIME Premium Entry-West (southwest corner) and North Premium Entry (northwest corner). 
  • Bags that measure no larger than 12" x 12" x 6" are permitted and will be subject to x-ray or visual screening depending on the size of the bag.
  • Medical bags and baby bags will be permitted and must be screened before entry.
  • All other bags will not be allowed into the arena. Bag checks are offered for these bags and are located on the north side and south side of the arena before entering.
  • Weapons of any kind, cameras and laptops are prohibited. To review a list of the prohibited items inside UBS Arena, please review the UBS Arena Prohibited Items guide. 

  • Accessible parking is available for all UBS Arena parking areas. For more information about accessible parking, please review the UBS Arena Accessibility Guide. To speak with the New York Islanders Accessibility Concierge, please email Emily.Crooker@newyorkislanders.com
  • Wheelchair escort service is available at each entrance.
  • Guest Services, Family Services and Sensory Rooms are located outside of Section 106 and Section 212. An additional Sensory Room is located on the Suite Level near Suite 34. 
  • For more information about accessibility at UBS Arena, please review the UBS Arena Accessibility Guide.

  • Per New York State guidelines, masks are recommended for fully vaccinated individuals and are mandatory for unvaccinated or partially vaccinated guests over the age of 2. 

  • UBS Arena offers fresh prepared food, ready to go meals and self-serve snacks and beverages.
  • Vegetarian, gluten-free and kosher options are available.
  • Healthy Choice options are also available. Healthy Choice menu items are recipes created by Northwell Health to offer UBS Arena guests healthy dining alternatives and are marked with a Northwell Healthy Choice icon.
  • For more information on food & beverage at UBS Arena, please review the UBS Arena Dining guide.
UBS Arena App

The UBS Arena app is your key to unlocking your fan experience at UBS Arena. 

Isles fans can prepare for their visit to UBS Arena by purchasing tickets and parking in advance, viewing campus and arena maps, finding a convenient travel plan to the arena, viewing the arena dining guide and more. 

Once inside UBS Arena, Isles fans can use the app to enhance their experience by ordering food, beverage and merchandise directly from their phones, accessing rewards through the Member Pass and engaging in fun Islanders game night mobile experiences like HomeIce.

Ticket FAQs

Islanders Season Ticket Members can purchase tickets through their Member Services Account Manager, who can be reached directly or at (888) NY-ISLES.   

If you are not an Islanders Season Ticket Member, you can purchase single game tickets on Ticketmaster

Yes, accessible seats are available for purchase through Ticketmaster. To speak with a representative about accessible seating, please contact Emily Crooker at Emily.Crooker@newyorkislanders.com or (516) 548-1635. For more information about accessible seating, please review the UBS Arena Accessibility Guide

New York Islanders game tickets can be accessed and displayed through the UBS Arena App or the NHL App. You will need to log into your Ticketmaster account to view your tickets. Once logged in, you will have the option to download your tickets into your Apple Wallet or Google Pay for easy access in the future.  

Only digital New York Islanders game tickets displayed on a smartphone will be accepted to enter UBS Arena. You can access your digital tickets through the UBS Arena App or the NHL App. You may download your tickets into your Apple Wallet or Google Pay. Print outs and screenshots will not be accepted. 

If you do not yet have the UBS Arena App or the NHL App, you can download these apps using the links below.

DOWNLOAD THE UBS ARENA APP FROM THE APP STORE

DOWNLOAD THE UBS ARENA APP FROM GOOGLE PLAY

DOWNLOAD THE NHL APP FROM THE APP STORE

DOWNLOAD THE NHL APP FROM GOOGLE PLAY

 

Physical New York Islanders game tickets will not be accepted.  

Only digital game tickets displayed on a smartphone via the UBS Arena App, NHL App, Apple Wallet, or Google Pay will be accepted to enter UBS Arena. Screenshots will not be accepted. Your digital tickets are powered through Ticketmaster SafeTix, which provides an additional layer of security by automatically refreshing your ticket barcode every few seconds. 

If you do not yet have the UBS Arena App or the NHL App, you can download these apps using the links below.

DOWNLOAD THE UBS ARENA APP FROM THE APP STORE

DOWNLOAD THE UBS ARENA APP FROM GOOGLE PLAY

DOWNLOAD THE NHL APP FROM THE APP STORE

DOWNLOAD THE NHL APP FROM GOOGLE PLAY

Tickets can be transferred via your Ticketmaster account, which can be accessed through the UBS Arena App or the NHL App.

For questions about New York Islanders game tickets, please email Memberships@newyorkislanders.com or call us at (888) NY-ISLES.

 

COVID-19 Policy

Per New York State guidelines, all guests ages 12 and up attending a home game at UBS Arena will be required to present any one of the following to gain entry:

  • Proof of full vaccination.
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game.
  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day.

Please see below for more information about how to show proof of full vaccination.

 

Proof of Full Vaccination

Full vaccination means that your second dose of the Pfizer-BioNtech or Moderna COVID-19 vaccine or your single dose of the Johnson & Johnson Janssen COVID-19 vaccine must be administered at least 14 days before game day. UBS Arena will also accept proof of vaccination for any other vaccine that has been approved or emergency authorized by the Federal Food and Drug Administration (FDA) or World Health Organization (WHO).  

Proof of full vaccination can be provided through:

For more information about safety and sanitization at UBS Arena, please review the UBS Arena Safety & Sanitization guide.