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We are excited to welcome the 5th Line back to Nationwide Arena and are committed to the health and safety of our fans and employees. We have worked diligently with local and state health officials to ensure the implementation of appropriate health, safety and cleanliness measures. These protocols and guidelines will be modified based on evolving standards, public health and governmental directives.

Please review the guidelines and FAQs below on what to expect on gameday so you're best prepared for your next visit to Nationwide Arena. Additionally, please know that we are here to assist and support you if you have any needs or questions. Feel free to contact your Account Specialist, our ticket sales hotline at 614-246-3350, e-mail us at ticketsales@bluejackets.com or chat with us by clicking HERE.

BlueJacketsCheckIn.com

BlueJacketsCheckIn.com is our way of approving entry into Nationwide Arena. Review the video before arriving ahead of game time.

  • Mar 2, 2021 • 01:05

What to Expect on Gameday

Gamedays at Nationwide Arena will be different this season. While the cannon will still fire, there will be no pizza or t-shirt tosses. There will still be chili chants and goals songs, but there will be no physical gameday programs or other gameday giveaways (the Official Digital Game Program will still be available for each home game on the Blue Jackets App). We appreciate the passion of the 5th Line and are glad to have them back this season. We appreciate your cooperation and understanding as we look to provide a safe and healthy experience for all our fans.

Some important items for fans planning on coming to games this season to keep in mind:

 

  • All ticketed fans must complete a Fan Health Survey before entry into Nationwide Arena. Surveys must be completed for every ticket on the account and a confirmation page must be shown upon arrival.

  • Face masks will be required for all guests (age 2 and over) and must be worn at all times unless actively eating or drinking in your seats. Gaiters, bandanas or masks with vents will NOT be permitted. Masks must fully cover the nose and mouth and fit securely under the chin.

  • All seats will be grouped in "seating pods" separated by 6-feet or more.

  • All tickets will be digital/mobile. Paper tickets and STH passcards have been eliminated. For more information on Mobile Ticketing, CLICK HERE.

  • All ticketing, concessions and merchandise will be cashless. Purchases can be made with a debit card or credit card. No-fee reverse ATMs also know as Cash-to-Card machines have been installed for our guest's convenience.

  • Nationwide Arena will be a smoke-free property for this season.

  • Bags will generally NOT be permitted. There is an exception for medical bags, diaper bags OR clutches no larger than 8"x 5"x 1".

  • Per NHL guidelines, the first four rows around the rink, as well as areas around player benches, Zamboni tunnels and penalty boxes have been removed from fan access and available seating for safety purposes. We appreciated fans respecting these guidelines.

For a more detailed information on what to expect at Nationwide Arena this season, CLICK HERE for complete overview of Fan Health and Safety Protocols.

Frequently Asked Questions

General Ticket Questions

Blue Jackets season ticket holders will receive priority access to purchase individual tickets through a series of presales. After the presales, based on availability, individual tickets would then be made available to the general public on ticketmaster.com. Please check bluejackets.com or follow us on social media for the most up-to-date information regarding individual tickets. For information on season ticket packages, please submit your information HERE, contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Yes! We are currently offering season ticket packages for the upcoming 2021-22 season. For information on packages and benefits or to take a virtual tour with us, please submit your information HERE, contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Please contact our office at 614-246-3350 or via e-mail at ticketsales@bluejackets.com to discuss solutions.

Season Ticket Holders (STHs) will receive priority access to single game tickets before the public on-sale through a series of "restricted" and "unrestricted" pre-sales beginning Tuesday, February 23 running through Thursday, February 25. During the restricted presale period, Full STHs may purchase up to four tickets to four games; Half STHs may purchase up to four tickets to two games; and Quarter STHs may purchase up to four tickets to one game. Season Ticket Holders will receive an e-mail Monday, February 22 indicating the timing of their specific restricted presale window.

If tickets are still available after the "restricted" presales are complete, a series of "unrestricted" presales will be offered to season ticket holders starting upon the conclusion of the restricted presales. The unrestricted presales will be conducted in the same order as the restricted presales with the addition of mini-plan holders and group leaders, but will not limit the number of tickets and games available for purchase. Season Ticket Holders will receive a separate e-mail on Wednesday, February 24 indicating the timing of their unrestricted presale window.

Any remaining tickets after both STH Presales are complete will be offered to subscribers of the Flag Bearer newsletter on Thursday, February 25 at 3 p.m., while any remaining tickets will go on sale to the general public on Friday, February 26 at 9 a.m. through ticketmaster.com. The Flag Bearer and public on-sales will include an exclusive 48-hour purchasing window for Ohio residents.

For information on season ticket packages, please submit your information HERE, contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE. 

Nationwide Arena and the Blue Jackets have moved to mobile ticketing meaning that your game tickets are now digital and can be accessed through your mobile device. For more information on how to manage your tickets, please visit bluejackets.com/mobile. For questions, please contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Yes, you will be able to transfer or resell tickets. However, you must do so while maintaining "pod integrity" to ensure that each "pod", or block of tickets, contains only family members or trusted acquaintances.

Fans cannot resell a portion of a ticket pod. If reselling, all tickets in the pod must be sold at the same time to one person. To avoid having groups that do not know each other sitting together, you cannot resell a portion of your tickets for a game. For example, if you purchase four seats for a game, you cannot sell only two of the tickets. If you choose to sell part of a ticket pod, those tickets may be cancelled and you may lose the right to purchase future tickets this season.

For information or questions, please contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Please contact our sales team at 614-246-3350 or CLICK HERE for more information and to have one of our team members contact you.

Please contact our sales team at 614-246-3350 or via e-mail at ticketsales@bluejackets.com for more information.

If the Blue Jackets advance to the playoffs and Nationwide Arena can host fans, season ticket holders will receive priority to purchase tickets.

Please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE and we would be happy to assist.

Current Season Ticket Holder Questions

Season ticket holders will still receive the benefit of savings off individual game ticket pricing this season. The amount of the savings is determined by both the ticket plan a fan has and the section in which they choose to sit this season. For example, a quarter season ticket holder will pay the quarter season ticketholder price of the section in which they sit.

Due to the capacity restrictions and the social distancing guidelines in place, it is unlikely you will have the opportunity to purchase your same seats.

Season Ticket Holders (STHs) will receive priority access to single game tickets before the public on-sale through a series of "restricted" and "unrestricted" pre-sales beginning Tuesday, February 23 running through Thursday, February 25. During the restricted presale period, Full STHs may purchase up to four tickets to four games; Half STHs may purchase up to four tickets to two games; and Quarter STHs may purchase up to four tickets to one game. Season Ticket Holders will receive an e-mail Monday, February 22 indicating the timing of their specific restricted presale window.

If tickets are still available after the "restricted" presales are complete, a series of "unrestricted" presales will be offered to season ticket holders starting upon the conclusion of the restricted presales. The unrestricted presales will be conducted in the same order as the restricted presales with the addition of mini-plan holders and group leaders, but will not limit the number of tickets and games available for purchase. Season Ticket Holders will receive a separate e-mail on Wednesday, February 24 indicating the timing of their unrestricted presale window.

Any remaining tickets after both STH Presales are complete will be offered to subscribers of the Flag Bearer newsletter on Thursday, February 25 at 3 p.m., while any remaining tickets will go on sale to the general public on Friday, February 26 at 9 a.m. through ticketmaster.com. The Flag Bearer and public on-sales will include an exclusive 48-hour purchasing window for Ohio residents.

For information on season ticket packages, please submit your information HERE, contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE. 

Yes. We have reserved your seat locations due to the uncertainty surrounding the 2020-21 season and you now have the opportunity to renew for the 2021-22 season. By renewing now, you not only guarantee your same seat, but also your same price.

Please see renewal options below:

  • Begin Your 2021-22 Payments in February and enjoy an additional month
    • Start your payment plan on February 22, 2021 and lower your monthly payment by extending your payment plan by an additional month compared to last year's plan. (i.e. 7-month payment plans will now be paid over 8 months.)
  • Begin Your 2021-22 Payment Plan In March
    • Start your payment plan on March 22, 2021. The balance due will be divided over the same number of payments as your current payment plan.
  • Alternative arrangements for the 2021-22 season
    • We are flexible and are always willing to help find a solution that is best for you.

To renew online, please login to your account at mybluejacketsaccount.com or for assistance, contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

For options around adding seats or upgrading seat locations, please contact your Account Specialist, our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE and we would be happy to help.

Yes, however the price paid will be based on both the ticket plan a fan has and the section in which they select a seat. For example, if you are a full season ticket holder in section 201, but for an upcoming game, you purchase tickets to sit in section 101, you will pay the full season ticketholder price for the seat in section 101.

Yes! All Full, Half and Quarter season ticket holders will have the option to purchase STH Fan Bucks to use for games during the 2020-21 season. New this season, all STH Fan Bucks cards will now be digital and can be managed through the Blue Jackets app by clicking on the STH Fan Bucks button. Once you load money on your STH Fan Bucks account, you will be able to save 15% off the standard price when paying at the register.

For more information on the STH Fan Bucks program, visit bluejackets.com/fanbucks. For questions, please contact us at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Yes! Fan Bucks and CBJ Rewards from the 2019-20 season have been carried over and can be used during the 2020-21 season. Please note all STH Fan Bucks and CBJ Rewards cards are now digital and can be accessed through the Blue Jackets app by clicking on the STH Fan Bucks button. For more information or questions, please contact us at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Yes, you will be able to transfer or resell tickets. However, you must do so while maintaining "pod integrity" to ensure that each "pod", or block of tickets, contains only family members or trusted acquaintances.

Fans cannot resell a portion of a ticket pod. If reselling, all tickets in the pod must be sold at the same time to one person. To avoid having groups that do not know each other sitting together, you cannot resell a portion of your tickets for a game. For example, if you purchase four seats for a game, you cannot sell only two of the tickets. If you choose to sell part of a ticket pod, those tickets may be cancelled and you may lose the right to purchase future tickets this season.

For information or questions, please contact our ticket office at 614-246-3350, via e-mail at ticketsales@bluejackets.com or chat with us HERE.

Yes! Please CLICK HERE for more information on all surrounding parking garages and to purchase.

Game Day Experience

We are excited to welcome back a limited number of fans to Nationwide Arena this season. We've worked with health officials to implement health and safety measures to create the safest gameday experience possible. For a complete list of arena health and safety protocol, please CLICK HERE.

Due to current health and safety protocols, we will be enforcing a no congregating policy in the concourse this season. Fans will be allowed to visit concession stands and restrooms in a socially distanced manner, but must return to their seats once completed.

Unfortunately, there will be no fan giveaways at any games this season and all interactive fan contests have gone digital. Fans are encourages to visit bluejackets.com/win to sign up to play.

At the current time, access to the cannon will be restricted. Also, Stinger will not be at any game, but we are hopeful that he will be able to join us soon!

Yes! While the menu items and number of concession stands will be limited, you will have options to purchase food and beverage inside Nationwide Arena. All food and beverage service will be in compliance with current health and safety regulations. Transactions will be cashless and purchases can only be made using STH Fan Bucks, debit or credit card.

Not all concessions stands will be open at Nationwide Arena this season the menus will offer limited selections. Here is a current listing of locations and offerings:

  • Main Concourse
    • Bud Light Terrace Bar (near Sections 114/115)
      • Beer, Mixed Drinks, Wine and Bottled Water
    • Bud Light Terrace Jet's Pizza Stand (near Sections 114/115)
      • Jet's Pizza, Hot Dogs, Bratwurst, Nachos, Bavarian Pretzel, Candy, Ice Cream, Beer, Bottled Soda and Bottled Water
    • Front Street Market (near Section 110)
      • Beer, Bottled Soda, Bottled Water and Pre-Packaged Snacks
    • Concession Stand (near Section 105)
      • Chicken Tenders, Cheeseburgers, Hot Dogs, Fries, Candy, Beer, Bottled Soda and Bottled Water
  • Club Level
    • Pizzuti Club Bar (near Sections C8/C9)
      • Beer, Mixed Drinks, Wine and Bottled Water
    • Grill (near Sections C12)
      • Jet's Pizza, Hot Dogs, Bratwurst, Nachos, Bavarian Pretzel, Candy, Ice Cream, Beer, Bottled Soda and Bottled Water
    • Center Ice Bar (behind loge boxes)
      • Beer, Mixed Drinks, Wine and Bottled Water
  • Upper Concourse
    • Concession Stand (near Section 222)
      • Chicken Tenders, Cheeseburgers, Hot Dogs, Fries, Candy, Beer, Bottled Soda and Bottled Water
    • Concession Stand (near Section 209)
      • Hot Dogs, Bratwurst, Nachos, Bavarian Pretzel, Candy, Ice Cream, Beer, Bottled Soda and Bottled Water
    • Concession Stand (near Section 204)
      • Beer, Mixed Drinks, Wine and Bottled Water

No, the Lexus Lounge will be closed until further notice.

It is highly encouraged that all fans attend games with family members or friends with whom you are comfortable sitting. You should not sell or transfer tickets in your pod to someone you do not know.

Yes, the Blue Line Team store will open from inside Nationwide Arena to only ticketed guests beginning one hour prior to the start of each game. Transactions will be cashless and purchases can only be made using debit or credit card. Access will be limited and will follow current health and safety regulations.

To order an item in advance and pick up when attending the game, visit thebluelineonline.com and select "pick up at Nationwide Arena".  

Yes! Please CLICK HERE for more information on all surrounding parking garages and to purchase.

Yes, the Columbus Blue Jackets Foundation will host a 50/50 Raffle during each home series this season; however, it will only be available online. There will be no sellers at the arena.

Tickets for the 50/50 Raffle presented by Kemba Financial Credit Union will be available online beginning at noon on the date of the first game of each home series and will continue until the end of the 2nd game of each home series. Dates and timing are subject to change but will always be communicated on Twitter (@CBJGivesBack) and online at bluejackets.com/5050raffle. The 50/50 winner, announced on Twitter the day following each raffle, wins 50% of the total sales with the remaining 50% will be split between the participating non-profit and the Columbus Blue Jackets Foundation.

To participate, fans can visit bluejackets.com/5050raffle. Must be 18 years or older to participate. Location restrictions apply.

During every home series, the Columbus Blue Jackets Foundation will host online silent auctions that will include unique items and autographed memorabilia to help raise funds for their community efforts. There will not be a physical set-up for the auction at the arena this season.

Each auction will open at noon on the date of the first game of each home series and will continue until the end of the 2nd game of each home series. Dates and timing are subject to change but will always be communicated on Twitter (@CBJGivesBack) and via text message. Themed merchandise will also be available for purchase.

Register today by texting "CBJAUCTION" to 76278 or by visiting cbjauction.givesmart.com to be notified when auctions and merchandise become available.